The document discusses communication and information technology (ICT) usage at Ritzy Lounge. It outlines the importance of effective information exchange for business operations and customer satisfaction. Ritzy Lounge uses various documents and ICT tools like email and intranet to communicate internally and advertise to consumers. While ICT brings benefits like increased efficiency, it can also cause issues if technical problems arise. The future of ICT at Ritzy Lounge involves continued upgrades to improve visuals, software, and the company website to keep operations modern and customer-focused.