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Operational Risk Management
     Advisory, Consulting & Training




           Riskpro, India


                    1
Who is Riskpro… Why us?


                 ABOUT US                                                    MISSION
   Riskpro is an organisation of member firms
    around India devoted to client service                   Provide integrated risk management
    excellence. Member firms offer wide range                 consulting services to mid-large sized
    of services in the field of risk management.              corporate /financial institutions in India
   Currently it has offices in three major cities           Be the preferred service provider for
    Mumbai, Delhi and Bangalore and alliances                 complete Governance, Risk and Compliance
    in other cities.                                          (GRC) solutions.
   Managed by experienced professionals with
    experiences spanning various industries.




         VALUE PROPOSITION                                            DIFFERENTIATORS
   You get quality advisory, normally delivered
    by large consulting firms, at fee levels                  Risk Management is our main focus
    charged by independent & small firms
                                                              Over 200 years of cumulative experience
   High quality deliverables
                                                              Hybrid Delivery model
   Multi-skilled & multi-disciplined organisation.
                                                              Ability to take on large and complex projects
   Timely completion of any task                              due to delivery capabilities
   Affordable alternative to large firms                     We Hold hands, not shake hands.

                                                      2
Operational Risk Management Consulting
BACKGROUND
   Operational risk is everywhere.
   Losses from operational failures can be devastating
   No single person in the organisation can manage Operational Risk. It requires commitment from each
    and every person.
   Operational Risk is not rocket science. It is a culture change. Training and awareness are the best
    solutions for sustained ORM.
   Riskpro can at best mature your Operational Risk processes to a good extent, but your organisation
    will have to keep the efforts ongoing.

CHALLENGES
   The main challenge is how to motivate & incentivize various risks owners so that they participate
    actively in the process. Operational risks do erode the corporate earnings & affect the reputation in
    the marketplace.
   Velocity & momentum of operational risk events can take company by surprise. Operational Risk
    exposure is difficult to manage, without a robust risk management system that is constantly
    monitoring the business environment, systems and the people that work within that environment.
   Operational risk success is largely linked to People Risk and the “Human Factor”. Sometimes
    addressing people issues is a way to manage operational risk.



                                                         3
Operational Risk Management – Our Offerings

• Basel II Framework for ORM    • RCSA Workshops              • Risk Management Training
• TSA / AMA Framework and       • Risk Register for Banking   • AMA Training
  Documentation including         and Non Banking Entities    • Modeling AMA using Excel
  Policy and Process Notes      • KRI Framework & Library     • Fraud Risk Training
• Stress testing and Scenario   • Risk Analytics and Risk
  Analysis                                                    • KYC/AML Training
                                  Reporting
• ICAAP Policy                                                • Free Webinars on Risk
                                • Review and enhancement of     management
  Enhancements                    Loss and Event Reporting
• Recruitment of Basel II         framework                   • Corporate training in ORM
  experts                       • Outsourcing Risk            • ORM / RCSA Overview
                                  Management                  • Scenario Analysis Workshop
                                • People Risk Tool - PRAY



Basel II Advisory –             Risk Identification &         Risk Training &
Operational Risk                Assessment                    Development




                                                 4
Operational Risk Advisory

                    Review risk management structures & infrastructure
Operational Risk    Compare against best practices, strategic objectives and regulations.
 Governance         Develop operational risk policies, frameworks, terms of reference and
                     implementation project plans.


                    Development of Risk Control Self Assessment (RCSA) methodology,
 ORM Framework      Risk Register to assess the gross & net risks and identify/scoring the relevant
                     controls.
                    Risks reporting, CRO dashboards & heat maps showing RAG status.


                    Capture and analysis key risks metrics (and controls) leading to the validation of
      KRI            the risk and control assessments.
                    KRI Library content that can be provided as off the shelf product



                   Loss and incident reporting framework
Operational Loss
                   Process to analyze operational losses & near misses.
   Database        Best practices in valuation and risk modeling.


                   Basel II and Solvency II advisory
  Basel II and     Capital computation and modeling support.
  Solvency II      AMA Training conducted by Industry experts
                   Establishing AMA framework in accordance with regulatory requirements
                                              5
Web Based Risk Management Training                                       EXAMPLE - TRAINING


             Today organisations face immense regulatory, compliance and operational risks
             People who execute key processes such as settlements, KYC, AML reviews,
              account openings, payment processing are some times not trained enough
   Why       Untrained people often make excessive errors or ignore key process controls
             Web based training is a very cost effective way to impart knowledge to large
              employee base to minimize operational and reputational risks




             This is not E – Learning. This is real industry experts talking about key issues.

             A series of 5-10 sessions are customized and outlined that touch upon key risk
              issues and compliance requirements.
   How
             Practical, industry knowledge is shared as the speakers are industry experts

             The sessions are grouped with other users to bring down delivery costs. We can
              also deliver sessions exclusively for your organisation.


             Training can be delivered as low as Rs 200 / employee / per session.
 How Much
             We can discuss your training requirements and provide final quote



                                              6
KYC / AML / Fraud – Web based Series                                                  EXAMPLE - TRAINING


Session Topic                Key Learning                                                     Duration
KYC / AML Fundamentals       KYC / AML framework                                             1.5 Hours
and Framework                Blocking problem accounts at account opening
                             Importance of KYC/AML in accounts outsourced by third parties
Fraud Risk Management in     Overview of frauds                                              1.5 Hours
Banks                        Examples of frauds in banks
EWI for Frauds               Early detection and remediation of frauds                       1 Hour
                             Understand process controls to management frauds

Fraud and Risk Analytics     Detection of frauds through database queries                    1 Hour
                             Building effective fraud risk Analytics and Reporting

Reputation Risk              Role of employees in reputation risk management                 1 Hour
Management                   Outsourced arrangements and increase in reputation risk
Total Training                                                                                6 Hours

Target Audience: Branch Banking Staff, Operations Dept, Customer Service and Clearing Depts,
Internal Audit. Even all new hires at lower levels can benefit.

Training Price – Rs 1,000/employee for all 5 sessions
Rs 200 / Employee/ Session (Minimum 25 employees)
                                                          7
Challenges and People Risk Tool - PRAY                                                          PEOPLE RISK - TOOL

CHALLENGES
   People risk is often forgotten, neglected. Companies build models, frameworks to manage risk..but
    ignore People themselves
   People are, indirectly or directly, at the core of all risks
         Starting with the way they are; their background, early childhood, how they got to be where they are; personal &
          family life. Debt, Gambling, indulgent to the good life?
   Unlike Logistics, Finance, Marketing, Sales, Distribution etc. the risk related to People has a range of
    „different‟ local, regional, enterprise, cultural & global implications.
   Most companies do not have quantitative score or metric that measures people risk levels.


The “PRAY” Tool
   People Risk Assessment & Yield is an online, SaaS type solution, that provides
    organisations a too to quantify the People risk factor.
   All human factors, workplace parameters and personal inputs are captured for each
    employee and aggregated in a meaningful manner to derive analytics, trends and
    valuable inputs.
   High risk employees can then be coached, trained, warned and if needed terminated to
    prevent organization losses and reputation damage.


                                                                 8
People Risk Model – Single-Dimension View   PEOPLE RISK - TOOL




             A SINGLE aggregated
            People Risk Score for the
               whole organisation

                                        9
Risk Management Advisory Services

           Basel II/III Advisory               Corporate Risks                            Information Security
              Market Risk                        Enterprise Risk Assessment                IS Audit
              Credit Risk                        Fraud Risk                                Information Security
              Operational Risk                   Risk based Internal Audit                 Business Continuity
              ICAAP                              Operations Risk                           IT Assurance
                                                  Forensic services                         IT Governance
SERVICES




           Operational Risk                    Governance                                 Other Risks
              Process reviews                    Corporate Governance                      Business/Strategic Risk
              Policy/ Process Review             Business Strategic risk                   Reputation Risk
              Process Improvement                Fraud Risk                                Outsourcing Risk
              Compliance Risk                    Forensic Accounting                       Contractual Risk




                              Training                                              Recruitment
                      Banking – E Learning                                        Virtual Risk Managers
                      Corporate Training                                          Full Time Risk Professionals
                      Regular Risk Management Training                            Part time Risk Professionals
                      Online Training material
                                                                                   Risk Managers on call – free
                      Workshops / Events




                                                           10
Riskpro Clients                                                                       Our Clients




Any trademarks or logos used throughout this presentation are the property of their
                               respective owners

                                                         11
Team Experiences                                                                        Our Experiences




           Our team members have worked at world class Companies
  Any trademarks or logos used throughout this presentation are the property of their
                                 respective owners
                                                        12
RESUMES – Our team                                                                     Credentials

                 Founder - Riskpro
                 CA, CPA, MBA-Finance (USA), FRM (GARP)
 Manoj Jain


                 Over 10 years international experience – 6 years in Bahrain and 4 years USA
                 15 years exp in risk consulting and internal audits
                 Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)
                 Specialization in Operational Risk, Basel II, Sox and Control design
                 Led medium to large engagement teams



                 Co- Founder - Riskpro
                 CA (India), MBA (Netherlands), CIA (USA)
 Rahul Bhan




                 Over 15 years of extensive internal and external audit experience in India and
                  abroad.
                 Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young
                  Kuwait, Deloitte Netherlands and KPMG India.
                 Worked with clients in a wide variety of industries and countries including trading,
                  retail and consumer goods, NGO, manufacturing and banking and finance. Major
                  clients include banks, investment companies, manufacturing organizations,
                  aviation etc.

                                                      13
RESUMES - Our team                                                                        Credentials

                     Co-Founder - Riskpro
                     B Tech MBA
 Shriram Gokte


                     22 years of audit, risk management, information security & Compliance experience
                     Most recent employment with Paternoster, a UK Insurance company as Directpr Risk
                      & Compliance
                     Worked for Principal Financial Group at their Des Moines USA HO and then Birla Sun
                      Life Insurance as CRO
                     Strong operational process, risks, info sec and internal controls experience
                     Has taken 3 companies through ISO 27001 certifications.


                     Co-Founder - Riskpro
 Casper Abraham




                     PGD (Electrical & Electronics & Computer Programming)
                     30 years of experience in Information & Communications Technology (ICT) Solutions
                      for Retail, Garments, Manufacturing, Services Industries.
                     Has created Companies, Divisions, Products, Brands, Teams & Markets.
                     Consulting in Business, Technology, Marketing & Sales & Strategic Planning.
                     Advisory, Training, Workshops & Implementation in Systems Thinking, Systems
                      Modeling & Balanced Scorecard
                     Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,


                                                         14
Contacts


       MUMBAI                         DELHI                    BANGALORE
 Manoj Jain, Director         Rahul Bhan, Director       Casper Abraham, Director
 B-44 Glaxo Building, Near     C-561, Defence Colony,     No. 62/B Modi Residency
 Mt. Mary’s Steps, Bandra        New Delhi-110 024        Millers Road, Benson Town
   (W), Mumbai 400050                                         Bangalore 560 046
     M- 98337 67114                M- 99680 05042               M- 98450 61870
 E- manoj.jain@riskpro.in     E- rahul.bhan@riskpro.in   E- casper.abraham@riskpro.in




                             Email : info@riskpro.in

                             Web: www.riskpro.in

                                    THANKS



                                            15

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Riskpro - Operational Risk Management

  • 1. Operational Risk Management Advisory, Consulting & Training Riskpro, India 1
  • 2. Who is Riskpro… Why us? ABOUT US MISSION  Riskpro is an organisation of member firms around India devoted to client service  Provide integrated risk management excellence. Member firms offer wide range consulting services to mid-large sized of services in the field of risk management. corporate /financial institutions in India  Currently it has offices in three major cities  Be the preferred service provider for Mumbai, Delhi and Bangalore and alliances complete Governance, Risk and Compliance in other cities. (GRC) solutions.  Managed by experienced professionals with experiences spanning various industries. VALUE PROPOSITION DIFFERENTIATORS  You get quality advisory, normally delivered by large consulting firms, at fee levels  Risk Management is our main focus charged by independent & small firms  Over 200 years of cumulative experience  High quality deliverables  Hybrid Delivery model  Multi-skilled & multi-disciplined organisation.  Ability to take on large and complex projects  Timely completion of any task due to delivery capabilities  Affordable alternative to large firms  We Hold hands, not shake hands. 2
  • 3. Operational Risk Management Consulting BACKGROUND  Operational risk is everywhere.  Losses from operational failures can be devastating  No single person in the organisation can manage Operational Risk. It requires commitment from each and every person.  Operational Risk is not rocket science. It is a culture change. Training and awareness are the best solutions for sustained ORM.  Riskpro can at best mature your Operational Risk processes to a good extent, but your organisation will have to keep the efforts ongoing. CHALLENGES  The main challenge is how to motivate & incentivize various risks owners so that they participate actively in the process. Operational risks do erode the corporate earnings & affect the reputation in the marketplace.  Velocity & momentum of operational risk events can take company by surprise. Operational Risk exposure is difficult to manage, without a robust risk management system that is constantly monitoring the business environment, systems and the people that work within that environment.  Operational risk success is largely linked to People Risk and the “Human Factor”. Sometimes addressing people issues is a way to manage operational risk. 3
  • 4. Operational Risk Management – Our Offerings • Basel II Framework for ORM • RCSA Workshops • Risk Management Training • TSA / AMA Framework and • Risk Register for Banking • AMA Training Documentation including and Non Banking Entities • Modeling AMA using Excel Policy and Process Notes • KRI Framework & Library • Fraud Risk Training • Stress testing and Scenario • Risk Analytics and Risk Analysis • KYC/AML Training Reporting • ICAAP Policy • Free Webinars on Risk • Review and enhancement of management Enhancements Loss and Event Reporting • Recruitment of Basel II framework • Corporate training in ORM experts • Outsourcing Risk • ORM / RCSA Overview Management • Scenario Analysis Workshop • People Risk Tool - PRAY Basel II Advisory – Risk Identification & Risk Training & Operational Risk Assessment Development 4
  • 5. Operational Risk Advisory  Review risk management structures & infrastructure Operational Risk  Compare against best practices, strategic objectives and regulations. Governance  Develop operational risk policies, frameworks, terms of reference and implementation project plans.  Development of Risk Control Self Assessment (RCSA) methodology, ORM Framework  Risk Register to assess the gross & net risks and identify/scoring the relevant controls.  Risks reporting, CRO dashboards & heat maps showing RAG status.  Capture and analysis key risks metrics (and controls) leading to the validation of KRI the risk and control assessments.  KRI Library content that can be provided as off the shelf product Loss and incident reporting framework Operational Loss Process to analyze operational losses & near misses. Database Best practices in valuation and risk modeling. Basel II and Solvency II advisory Basel II and Capital computation and modeling support. Solvency II AMA Training conducted by Industry experts Establishing AMA framework in accordance with regulatory requirements 5
  • 6. Web Based Risk Management Training EXAMPLE - TRAINING  Today organisations face immense regulatory, compliance and operational risks  People who execute key processes such as settlements, KYC, AML reviews, account openings, payment processing are some times not trained enough Why  Untrained people often make excessive errors or ignore key process controls  Web based training is a very cost effective way to impart knowledge to large employee base to minimize operational and reputational risks  This is not E – Learning. This is real industry experts talking about key issues.  A series of 5-10 sessions are customized and outlined that touch upon key risk issues and compliance requirements. How  Practical, industry knowledge is shared as the speakers are industry experts  The sessions are grouped with other users to bring down delivery costs. We can also deliver sessions exclusively for your organisation.  Training can be delivered as low as Rs 200 / employee / per session. How Much  We can discuss your training requirements and provide final quote 6
  • 7. KYC / AML / Fraud – Web based Series EXAMPLE - TRAINING Session Topic Key Learning Duration KYC / AML Fundamentals KYC / AML framework 1.5 Hours and Framework Blocking problem accounts at account opening Importance of KYC/AML in accounts outsourced by third parties Fraud Risk Management in Overview of frauds 1.5 Hours Banks Examples of frauds in banks EWI for Frauds Early detection and remediation of frauds 1 Hour Understand process controls to management frauds Fraud and Risk Analytics Detection of frauds through database queries 1 Hour Building effective fraud risk Analytics and Reporting Reputation Risk Role of employees in reputation risk management 1 Hour Management Outsourced arrangements and increase in reputation risk Total Training 6 Hours Target Audience: Branch Banking Staff, Operations Dept, Customer Service and Clearing Depts, Internal Audit. Even all new hires at lower levels can benefit. Training Price – Rs 1,000/employee for all 5 sessions Rs 200 / Employee/ Session (Minimum 25 employees) 7
  • 8. Challenges and People Risk Tool - PRAY PEOPLE RISK - TOOL CHALLENGES  People risk is often forgotten, neglected. Companies build models, frameworks to manage risk..but ignore People themselves  People are, indirectly or directly, at the core of all risks  Starting with the way they are; their background, early childhood, how they got to be where they are; personal & family life. Debt, Gambling, indulgent to the good life?  Unlike Logistics, Finance, Marketing, Sales, Distribution etc. the risk related to People has a range of „different‟ local, regional, enterprise, cultural & global implications.  Most companies do not have quantitative score or metric that measures people risk levels. The “PRAY” Tool  People Risk Assessment & Yield is an online, SaaS type solution, that provides organisations a too to quantify the People risk factor.  All human factors, workplace parameters and personal inputs are captured for each employee and aggregated in a meaningful manner to derive analytics, trends and valuable inputs.  High risk employees can then be coached, trained, warned and if needed terminated to prevent organization losses and reputation damage. 8
  • 9. People Risk Model – Single-Dimension View PEOPLE RISK - TOOL A SINGLE aggregated People Risk Score for the whole organisation 9
  • 10. Risk Management Advisory Services Basel II/III Advisory Corporate Risks Information Security  Market Risk  Enterprise Risk Assessment  IS Audit  Credit Risk  Fraud Risk  Information Security  Operational Risk  Risk based Internal Audit  Business Continuity  ICAAP  Operations Risk  IT Assurance  Forensic services  IT Governance SERVICES Operational Risk Governance Other Risks  Process reviews  Corporate Governance  Business/Strategic Risk  Policy/ Process Review  Business Strategic risk  Reputation Risk  Process Improvement  Fraud Risk  Outsourcing Risk  Compliance Risk  Forensic Accounting  Contractual Risk Training Recruitment  Banking – E Learning  Virtual Risk Managers  Corporate Training  Full Time Risk Professionals  Regular Risk Management Training  Part time Risk Professionals  Online Training material  Risk Managers on call – free  Workshops / Events 10
  • 11. Riskpro Clients Our Clients Any trademarks or logos used throughout this presentation are the property of their respective owners 11
  • 12. Team Experiences Our Experiences Our team members have worked at world class Companies Any trademarks or logos used throughout this presentation are the property of their respective owners 12
  • 13. RESUMES – Our team Credentials  Founder - Riskpro  CA, CPA, MBA-Finance (USA), FRM (GARP) Manoj Jain  Over 10 years international experience – 6 years in Bahrain and 4 years USA  15 years exp in risk consulting and internal audits  Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)  Specialization in Operational Risk, Basel II, Sox and Control design  Led medium to large engagement teams  Co- Founder - Riskpro  CA (India), MBA (Netherlands), CIA (USA) Rahul Bhan  Over 15 years of extensive internal and external audit experience in India and abroad.  Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young Kuwait, Deloitte Netherlands and KPMG India.  Worked with clients in a wide variety of industries and countries including trading, retail and consumer goods, NGO, manufacturing and banking and finance. Major clients include banks, investment companies, manufacturing organizations, aviation etc. 13
  • 14. RESUMES - Our team Credentials  Co-Founder - Riskpro  B Tech MBA Shriram Gokte  22 years of audit, risk management, information security & Compliance experience  Most recent employment with Paternoster, a UK Insurance company as Directpr Risk & Compliance  Worked for Principal Financial Group at their Des Moines USA HO and then Birla Sun Life Insurance as CRO  Strong operational process, risks, info sec and internal controls experience  Has taken 3 companies through ISO 27001 certifications.  Co-Founder - Riskpro Casper Abraham  PGD (Electrical & Electronics & Computer Programming)  30 years of experience in Information & Communications Technology (ICT) Solutions for Retail, Garments, Manufacturing, Services Industries.  Has created Companies, Divisions, Products, Brands, Teams & Markets.  Consulting in Business, Technology, Marketing & Sales & Strategic Planning.  Advisory, Training, Workshops & Implementation in Systems Thinking, Systems Modeling & Balanced Scorecard  Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA, 14
  • 15. Contacts MUMBAI DELHI BANGALORE Manoj Jain, Director Rahul Bhan, Director Casper Abraham, Director B-44 Glaxo Building, Near C-561, Defence Colony, No. 62/B Modi Residency Mt. Mary’s Steps, Bandra New Delhi-110 024 Millers Road, Benson Town (W), Mumbai 400050 Bangalore 560 046 M- 98337 67114 M- 99680 05042 M- 98450 61870 E- manoj.jain@riskpro.in E- rahul.bhan@riskpro.in E- casper.abraham@riskpro.in Email : info@riskpro.in Web: www.riskpro.in THANKS 15