risk management

1. Safe works practices
 Safe works practices may include ,
but not limited to regular
workplace activities which
employees expected to do ,
workplace activities, duties and
tasks employees are required to
undertake, and activities tour
group members are to engage in
on tour. Standard operating
procedures must be developed to:
 Comply with relevant legislation-
requiring
- Employers to provide a safe and
secure workplace for staff.
- Organization to provide a safe and
secure environment for customers.

2. • Align with the concept of “safe
place “ rather than “safe person”
– meaning the employer is
obliged to make the workplace
/environment safe rather than
rely on people/ humans to do the
right thing in order to make it safe
not cause accidents or injury.
• “Safe place “ is a passive approach
in which the place /activity will be
safe regardless of who uses it
(their age ,gender, experience,
size, and capability) while safe
person to take certain action to
remain safe.
• Protect people , which means
employees and customers.

3.  Customer Prerequisites
Organizations may have prerequisites to be attained
prior to customers engaging in certain activities or
methods of travel .
These include , but not limited to , the following : valid
passport and or visa; travel insurance ; physically fit for
the intended activities ; return ticket ; cash travelers
check and full payment for tour/travel/tickets by a given
date.
If such requirement exists , this means that an employee
must:
• Be advised in detail of what these prerequisites are by
type and detail.
• Be trained in how to inform customers to maximize
communication , enhance understanding , optimize
compliance , and avoid annoyance, confusion or
misunderstanding.
• Be made aware of the consequences of failing to
apply or communicate the protocols/requirements
which may include internal disciplinary action ; legal
action to honor promises made because the
prerequisites conditions have nor have been met.

4. • Emergency Procedures
Business should develop an emergency
management plan (EMP) for their
operation.
The EMP will comprise a series of
emergency procedures designed to
address risks/threats which have been
identified for the workplace and its other
activities.
The following EMP for Tourism and
Hospitality Enterprises
• Emergency situations which have been
identified for the business
1. Internal emergencies such as fire, or
flood in the office , gas leak , loss of
power /electricity and loss of data and
bookings.
2. External emergencies are events
which may occur on tour such as lost
of aircraft where carrier airplane has
crashed , vehicle breakdown and
accident , medical emergency , arrest
of a tour group member , missing
person / tour group member.
3. Roles and responsibilities of
designated personnel as required by
the nature of emergency /response.

5. 4. People or organizations to contact to include
names, addresses and contact numbers.
5. Contingency plan
All emergency procedures should:
• Be documented to facilitate dissemination of
requirements to staff and or customers
• Be practiced by training and drill must be
provided to support to enable
implementation.
• Be resourced as relevant equipment or
devises must be provided.
• Be reviewed and revised as necessary on a
regular basis to ensure relevance and proper
application.

6. Dealing with Death
Businesses which conduct trips and tours
will commonly have protocol for dealing
with the death of a tour group member
while on activities or tour.
These protocols will traditionally cover
action to address requirements and
directions;
• Protecting the scene
• Respecting the deceased person
• Reporting requirements to local
authorities , head office
• Comforting others
• Capturing evidence , information , and
details relating to the event by taking
photographs , making notes , and asking
witnesses.
• Assisting officials and authorities
• Dealing with the media
• Not releasing details of the deceased to
others apart from officials.

7. These protocols are
developed for:
• Direction to staff
about what to do;
• Compliance with
legal requirements
which apply
following the of a
person for the
purposes of a police
investigation.
• Damage control for
the negative impact
of the event on
other tour group
members
• Information control

8. Personal Safety Security
This relates to the safety of tour group members and tour
staff while on tour and to the security of documents ,
property, and cash belonging to the company customers.
Protocols addressing the issues for personal safety and
health will commonly address but not limited to the
following:
• Identification of threats and issues which are likely to be
encountered on tour through research, communication
, with others
• Provision for suitable facilities for tour vehicles and tour
staff to allow security and asset protection while om
tour.
• Training of staff in relation to use of facilities and
resources provided , identity problem areas/destinations
, communicate and advise tour group members in
relation to security concerns and issues.

9. • Dissemination of information on tour to include hard
copy advice to travelers as part of the package they
receive when they make booking . These kits including
relevant maps , and local promotional materials , should
be produced to cater for the specific requirements of
individual tour trips and attention paid to ensure they
contain current information and detail. Information in
these kits may relate to:
-Soliciting
-Drug related activities _using, buying or selling
-Child prostitution
-Theft
-Assaults
-Public intoxication
• Provision of lists of contacts for the country's areas the
clients will be visiting such medical, police, embassies ,
and local in country agencies associated with the
primary provider.

10. General safety suggestions for
travelers
• Safe-keep travel itinerary to include airline
booking, accommodation , and travel
plans.
• Avoid travelling at night
• Avoid crowded areas during nighttime.
• Seek advice from reliable source
• Bring along all times the contact embassy
when travelling abroad and a photocopy
passport.
• Avoid using ATM’s
• Used a secured credit card , managers
check , and travelers check accordingly
• Do not engage in socio-political protest
and similar activities
• Be aware of fire escapes and emergency
exits
• Do not wear excessive jewelry
• Familiarize with the information about
accommodation ,local police station , travel
agent, and embassy.

11. • Customers with special
needs
There is an increasing trend of those
with special needs engaging with
travel and tourism.
Many countries have legislation
making it an offence to discriminate
against those with disabilities.
In the Philippines, the Magna Carta
for Disabled Persons was enacted in
1992 through Republic Act No. 7277
An Act Providing for the
Rehabilitation ,Self development and
Self reliance of Disabled Persons
This applies to those who may be
vision , sight impaired ,hearing
impaired and mobility impaired

12. Safety and Security may include , but not limited , to the
following:
 Developing packages, products, and services which are
inclusive and suitable for appropriate to those with disabilities
in consultation with those who have disabilities and those
who will use or buy the items.
Planning routes and activities with the needs of differently
abled persons in mind.
Providing wheelchair access to rest rooms for differently
abled persons in organizational buildings and transport.
Providing vehicles used with wheelchair compatible facilities.
Ensuring restroom facilities for differently abled person are
available at destinations.
Ensuring accommodation venues used on tour have general
facilities to effectively cater for anticipated or known
differently abled tour group members.
Providing dedicated staff to assist with differently abled tour
group members.
Creating a committee within the workplace to focus on
developing and maintaining positive relationships with
differently abled clients and groups
Seeking targeted feedback from differently abled tour group
members to identify lessons which can be learned to improve
future tours activities for those with disabilities.

13. Travel Insurance
Many passenger will want to take out travel insurance when travelling.
Agencies will seek to recommend, promote, and sell travel insurance to
optimize sales/profit generated from commission and to provide
reassurance for their customer.
The main benefit of travel insurance is it protects them from the
circumstances which can be associated with travel such as (but not limited
to )
Need to delay , or cancel travel arrangements due to ill health
Accident and injury which occurs during travel/trip
death
Theft of items
Compensation in the event of flight cancellations
Loss of documents and credit cards
Lost luggage

14. However , there are some exclusions ( not covered) by the travel insurance
policy , though exclusion may vary between insurance providers , common
exclusions are:
Accident or injury associated with participation in professional sporting
events.
Expenses related to child birth
Personal decision to change travel plans “changeofmind” need to change
travel arrangements due to financial considerations is also usually not
covered.
Travelling to countries where government warnings not to do so are in
place
Expenses/conpensation which can be claimed against the carrier.