This document discusses the political, economic, social, and technological drivers for e-government. It outlines how technology has changed the way people live and work, citing examples like using email, online shopping, and social media. Surveys of UK internet and mobile phone usage are presented. The document also discusses how technology and social changes are transforming expectations of government, pushing it toward greater transparency, citizen empowerment, and a more bottom-up approach. Efficient e-government can benefit the economy by reducing costs and improving competitiveness.

1. Why e-government: political, economic, social and technology

2. Introduction Impact of technological change Changes in society (especially relationships with institutions) Changing role of government Business needs (efficiency / value for money)

3. Overview

4. Technology driving change Over the last 10 years, technology has changed the way we lead our lives Working Communications: Email / Blackberry Marketing / research: Internet Video conference calls Travel Flights: book via internet, check in via internet Research hotels: internet

5. Technology driving change (2) Shopping Research: aggregator / comparison sites Selling: eBay Transacting: e-commerce, m-commerce Socialising Making friends: MySpace.com Dating: uDate.com Organising a night out: SMS Long distance calls: VOIP / SKYPE Entertainment Broadband TV: Heavy.com Mobile TV, Podcasts (Apple iPods)

6. Key UK Stats Internet 60%+ of population use internet 40% of internet users use broadband 85% 16 - 24 yearolds use the internet What people use the internet for Email: 82% Information research / work: 76% Entertainment: 70% Holidays: 52%

7. Key UK Stats (2) Mobile phones 85% use mobile phones 95% 16 - 24 yearolds use mobile phones What people use mobiles for Socialising / friends: 92% Work: 70% Safety: 28% Digital TV 26% have digital TV Digital Radio 34% have Digital Radio (Car, mobile phone, individual handset)

8. Example: Jim (25)

9. Example: Jim Digital radio wakes him up Goes to work watching a film on his iPod Checks his emails using his Blackberry At lunch time plays games on his computer Receives an SMS from a friend inviting him to go out

10. Example: Maureen (55)

11. Example: Maureen Wakes up to radio Goes to work reading newspaper on the bus Checks email at work Uses SKYPE to talk to son in Australia at lunch time Goes home and logs onto internet to buy a dress on eBay

12. Societal change Democratising nature of the internet Access to information, web building tools, communications tools leads to: Transparency Citizen / Consumer empowerment The Citizen as the publisher Greater need for information Higher expectations The potential for stronger / more relationships / more trust

13. Societal change (2) Technology also means people: Want things quicker (don’t have patience) What things personalised, in a manner that suits them (or they won’t engage) Less deferential to authority / government

14. 21st Century Government Government is transforming, driven by society and technology (regardless of political will) Greater transparency Citizen Empowerment (example of Philippine government being toppled by use of SMS in 2003)

15. 21st Century Government The result of societal and technological pressures is a move from a “top down” approach to a “bottom up” approach

16. Business needs Globalisation has led to greater world competition Government is the biggest business of every country, employing the most people and generating the most revenue E.g. UK government budget is around £600 billion (around $1 trillion). Efficient government means: less tax a better economy Greater competiveness

17. Tour of the “real world internet” MySpace: www.MySpace.com Skype: www.Skype.com Delicious: www.Delicious.com Blogging: www.Blogger.com Gambling: www.PartyPoker.com Music: www.apple.com/ itunes TV: www.Heavy.com Photo sharing: www.Flickr.com

18. Group activity 1 Create a profile of a typical citizen and their relationship with technology Think about how technology has changed citizens / civil servants relationships with government