This document discusses challenges with traditional managed service provider (MSP) models and proposes an alternative approach. Specifically: - Traditional MSP models rely on high candidate availability but face challenges like skills gaps, a candidate-led market, and a busy agency market. - The author argues that a "one size fits all" approach does not work given today's tight labor market conditions. - They propose an "adaptive" model where the MSP is more flexible in terms of the agencies used, account management styles, and pricing structures in order to better meet each client's unique needs over time.

1. Rip it up and start again
A new direction for
contingent managed services
October 2017
Jon Milton | Director
www.comensura.com

2. Why Contingent Workers are Important
Part of the total workforce
Flexible Resources
Bridging the Skills Gap
Permanent employees of the future?

3. Traditional Managed Service Provider Models
Hybrid

4. What is a Managed Service Provider (MSP)?
“MSP is a service whereby a company
takes on primary responsibility for
managing an organisation’s
contingent workforce program.”

5. What is a Managed Service Provider (MSP)?
“A company who centralises and
controls an organisation’s recruitment
activity to deliver cost and process
savings, risk management, visibility,
continuous improvement and deliver
access to quality staff.”

6. Growing trend towards MSP
“MSP expenditure continues to grow at
17% per year globally.”

7. Why we’re ripping up the traditional MSP
Hybrid

8. Why we are ripping up the traditional MSP
Traditional MSP models
rely on high availability of
candidates

9. Skills gap War for
talent
Candidate
led market
Busy agency
market

10. Record employment rates since…
1975

11. Current size
of UK recruitment
industry
£31bn Temp workers on
assignment per day by
2020
+1.4m
Employers expecting
candidate shortages in
the next 12 months
45% Employers intending to
increase/maintain
temporary worker volumes
9 in 10

12. Record employment rates since…One Size Fits All Technology

13. Record employment rates since…Agencies kept at an
arm’s length

14. Record employment rates since…MSP determines
agencies Used

15. Record employment rates since…One size fits all account management

16. MSP sets
margins

17. Record employment rates since… Fixed MSP model

18. Technology
works
around you
Agencies
brought
closer to you
Greater
flexibility on
margins
You
determine
agencies
used
Account
management
to suit you
MSP model
flex over
time

19. The future is…
Adaptive
“Having an ability or the tendency to
adapt to different situations.”

20. Ripping up managed
services provision
A future view
September 2017
Jon Milton | Director
www.comensura.com