Richard O'Connell is seeking a sales representative position where he can utilize his education and customer service skills. He has over 10 years of experience in customer service, sales, and medical claims analysis roles. His background includes managing personal patient accounts, reviewing insurance claims and contracts, and training new employees. He has certifications in OSHA, HIPAA, CPR, and medical assistant skills including phlebotomy, injections, and ultrasound equipment experience.

1. Richard O’Connell
75 Gerard Road, Nutley, NJ 07110 ♦ Phone: (862) 684-3278 ♦ Email: Roconnell002@yahoo.com
CAREER OBJECTIVE
A passionate, trustworthy and results-driven individual seeking a Sales Representative position
where I can utilize my education, exceptional customer service skills and a proven ability to
manage sales tasks in order to contribute effectively to the mission of the facility and its clients.
CAREER EXPERIENCE
Claims Analyst /Silent PPO
Medassets, 12/14-present
Follow up on numerous hospital claims billed to Insurance carriers
Reviewed contracts between the provider and all participating entities to confirm
hi-dollar payments to the facility.
 Researched aged claims to obtain payment where possible through terms and conditions
for that date of service.
 Trained new employees for preparation in their newly acquired position within
the department.
Personal Account Representative
MedAssets, 09/2012-12/2014
Managed personal patient accounts for multiple hospital systems nationwide
Rectified billing and coding issues for patients, doctors, and hospital representatives
Reviewed explanation of benefits for various insurance companies ex. patient co pay,
patient deductible, patient coinsurance
Executive Assistant and Inside Sales Coordinator
Signature Marketing Group, 4/2008-04/2011
Assisted the Vice President with everyday duties in marketing solutions
Coordinated with a sales team of six throughout the east coast
Assisted with purchase orders and deliveries
Customer Service Representative II
SpencerSavings Bank 06/2003-05/2008
Responsible for opening bank
Constructed various reports such as CTR’s and Notice of Holds
Answered calls and directed them to appropriate party
Verified cash box was in balance and that steps were taken to avoid fraudulent activity
Executed customer transactions, wire transfers,and account transfers
Processed vault and ATM audits with zero error rate
Maintained friendly and professional interactions
CERTIFICATIONS
♦ OSHA ♦ HIPPA ♦ CPR and AED
CORE COMPETENCIES AND SKILLS
Ultrasound Equipmen/Knowledge:ATL, HP, Philips/ATL HDI 5000, GE Logic 9,
Siemens and Acuson, Vascular ultrasound, 2D, M mode, Doppler, Color flow with
calculations, Echocardiography, Sterilization techniques, Autoclave, Urinalysis,
Glucometer, Injections, Venipuncture, Medical Lab and Phlebotomy MS Word, Medical
terminology, Transcription, Medical records, Insurance verification, Computerized
medical billing, Medisoft, CPT and ICD9 Coding and Scheduling, ICD 10 Coding and
Scheduling
EDUCATION

2. Medical Assistant with Vascular Sonography Program 2010-2011
HoHoKus-RETS School ofBusiness,Medical, and Technical Sciences, Nutley,NJ
Course outline emphasized: Anatomy & Physiology, Medical Terminology, Clinical Labs I & II
and Vascular Imaging
Bergen County Community College,Paramus,NJ 2007-2008
Major: Psychology 101 & 102
Minor: Advanced Computer Technologies 101
References Available Upon Request