This paper explores an approach to build intrinsic motivation in High TechnologyWorkers which motivates them to work on their personal learning plans to earn rewards in their personal, educational and career objectives in a work environment governed by a Collective Bargaining Agreement.

1. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
Building Intrinsic Motivation Using Personal Learning Plans for High
Technology Workers
Leo de Sousa
Abstract
This paper explores an approach to build intrinsic motivation in High Technology Workers
which motivates them to work on their personal learning plans to earn rewards in their personal,
educational and career objectives in a work environment governed by a Collective Bargaining
Agreement. Topics covered are (a) Definition of Key Terms, (b), Background, (c) An Approach
for Motivating Unionized Employees, (d) Review of Supporting Motivational Theories and (e)
Conclusions. After reading this paper, the reader should have a clear understanding of the key
terms, background, discussion of motivational theories and an approach to develop intrinsic
motivation for employees to work towards rewards in their personal, educational and career
objectives.
Leo de Sousa Page 1

2. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
Definitions
Collective Bargaining Agreement (CBA): A written contract between an employer and a labor
union, for a definitive period of time, spelling out conditions of employment, wages, hours of
work, rights of employees and the union, and procedures to be followed in settling disputes.
Personal Learning Plan (PLP): A structured and collaborative process between an employee and
their manager with goal of creating a plan for the employee’s personal, educational and career
development.
SMART Objectives: A mnemonic used in performance management to describe the goals and
targets set for employees. SMART stands for : Specific, Measurable, Achievable, Relevant, and
Time Bound.
Total Compensation: A Human Resources term used to describe the complete compensation an
employer provides to employee including salary, benefits, pension, health care and government
benefits.
Background
I lead a team of 22 unionized, Systems Analysts in the Information Technology Services
department at the British Columbia Institute of Technology (BCIT) (www.bcit.ca). BCIT is a
provincially chartered and publically funded higher education institution. My team has
responsibility for all the applications delivered centrally to our community. My team members’
total compensation is governed by the Collective Bargaining Agreement (CBA) between the
BCIT Faculty and Staff Association (FSA) (www.bcitfsa.ca) and BCIT. The CBA (BCIT FSA,
2007) prescribes the specifics of the employee compensation items:
• Holidays, Vacations and Leaves
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3. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
• Professional Development
• Placement and Advancement
• Salary, Hourly Rates and Allowances
• Insurance/Benefit Plans
• Administrative Allowances
The CBA does not have any provisions for bonuses or rewards for FSA union members,
although BCIT does run an annual Employee Excellence recognition program. The CBA
specifies three job descriptions - Junior Systems Analyst (JSA), Intermediate Systems Analyst
(ISA) and Senior Systems Analyst (SSA); each with nine pay steps. The job descriptions are
generic and specific duties are defined within work teams. Staff members are automatically
granted the next salary pay step annually until they reach the top, ninth step. Staff members can
follow a process to apply for reclassification from JSA to ISA and ISA to SSA. Finally, the
CBA describes a Performance Management process but the outcomes of the performance review
can not be used for discipline or reward purposes.
This constrained environment is a significant challenge for managers. It is particularly difficult
to find ways to motivate our staff members with rewards. Managers have some discretion in
assigning work to team members and allowing flexible work hours but the unionized culture
forces a manager to work to the lowest common denominator when considering reward
opportunities. Should a manager appear to break the rules in the CBA, there is a grievance
process that a staff member can engage to address their issues. The final background factor to be
considered is that nature of the work environment of high technology workers. High technology
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4. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
workers are constantly faced with changes in their profession and there are significant challenges
for them to stay current while also doing their daily work.
An Approach for Motivating Unionized Employees
An approach I have implemented to motivate my team is the Personal Learning Plan (PLP).
Swinton recommends “Although you may have little scope to change pay policies and make
substantial changes to what people earn, there is plenty you can do. Making sure you hold
regular one to one meetings to discuss goals and personal development is a valuable investment
in time. Set goals for your team and help them to create their own personal development plan.”
(Swinton, 2006) I meet regularly with my team members to collaboratively build a personal
learning plan. This approach has been successful in the workplace and motivates staff members
to advance their personal, educational and career objectives. Developing PLPs with your staff
provides multiple motivational and rewarding impacts:
• Reinforces the shared responsibility of the employer/manager and the employee to career
development benefiting the employee and the company
• Allows employees at lower positions to build skills and competencies so they can apply
to reclassify to higher level positions
• Allows employees to build skills and competencies so they can apply for different jobs
and roles in the organization
• Keeps job skills current in a rapidly changing high technology work environment
Personal Learning Plans are “living” documents that require an investment of time by the
employee and manager to build plans that are realistic and achievable. A key to this requirement
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in the process is ensuring the individual learning items to “SMART objectives”. A sample

5. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
personal learning plan can be found in Appendix A. Personal Learning Plans are effective
intrinsic motivation tools that help employees achieve extrinsic rewards. Three reward scenarios
are: (1) Constructing a plan to allow employees to reclassify to higher level positions, (2)
Constructing a plan to allow employees to apply for different jobs and (3) Constructing a plan to
enable employees to remain current in their field reducing stress from technology change.
Review of Supporting of Motivational Theories
I found several motivational theories that support the approach of Personal Learning Plans
including Adams’ Equity Theory, Vroom’s Expectancy Theory, Fear of Failure and Personal
Causation.
In the background section, I explained the collective bargaining agreement article allowing
employees at lower levels to apply for a reclassification of their position to a higher job
description. John Stacey Adams developed an Equity Theory that fits this scenario particularly
well. Aside from the extrinsic motivation of receiving more pay, employees compare their
workload and responsibilities to those of their peers. Essentially, the employee compares their
effort to reward ratio with that of their peers and colleagues. If the person believes they are
spending more effort and receiving less reward, they will be de-motivated. One of the more
common themes in my PLP meetings revolves around a discussion about how the employee
perceives their work effort in comparison to a colleague who is in a higher position (and
receiving higher pay). This sentiment is very common in a unionized environment that is
constrained in providing extrinsic rewards for good work in your current job.
Adams writes about “referent others” to describe the people and reference points we use to
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compare our situation to. “Crucially this means that Equity does not depend on our input-to-

6. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
output ratio alone - it depends on our comparison between our ratio and the ratio of others.”
(Chapman, 2010) This is a key concept for Adams’ Equity Theory (see Appendix B) in that
perception of equity plays a key role in the motivation for employee’s inputs to a work process.
Junior and Intermediate Systems Analysts wanting to apply for reclassification are motivated to
develop their skills and experience in order to be successful in reclassification process. As the
manager, I can reward this desire by providing funding support for training and professional
development as well as coaching. I can also provide opportunities for the employee to lead parts
of key projects and to project manage smaller projects. Having a “SMART” objectives designed
personal learning plan allows me to provide rewards to employees who are motivated to develop
their career to gain extrinsic rewards. Six of my staff have taken this approach and successfully
reclassified to higher level positions in our department.
I use Personal Learning Plans as motivational tools to guide the people I mentor. An
intermediate systems analyst who worked on the Service Desk (Help Desk) team approached me
to get advice on how to put herself in a position to apply for a role as a business analyst.
Together, we developed a PLP that focused on developing new skills and opportunities for her to
work on gathering requirements in projects. The power of the plan is the written commitment by
the manager and the employee to act on the plan. Using Vroom’s Expectancy Theory (see
Appendix C), we can see how the Valence of the Outcome (to move to a new role) times the
Expectancy (creating a PLP) leads to a motivational force to achieve. (Vroom, 1964) The PLP
becomes a tangible piece of evidence that the person uses to gain the reward of being able to
apply for a new role. Brown uses Vroom’s Expectancy Theory to discuss Reward Management.
Some of her key points directly support the strength of using personal learning plans to motivate
the employee to gain the rewards “they” desire. (Brown, 2010)
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7. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
High technology workers are under constant pressure to stay current in their rapidly changing
field. Once a Systems Analyst reaches the top step of the senior level (SSA), money and status
are no longer motivating factors. These staff members tend to be older and articulate concerns
about how quickly things change around them. Legitimate concerns revolve around a Fear of
Failure in the form of defensive pessimism. Younger staff members in the organization come to
the workplace with new skills that the older staff have not received training for. Personal
Learning plans for senior staff members address these demotivating forces by committing the
manager and the employee to a learning plan that introduces new skills at a pace that the
employee can handle. Deci supports this approach by referencing De Charms’ theory of
Personal Causation and the concept of being an “Origin”. (Deci, 1995)
Conclusions
Implementing Personal Learning Plans with unionized employees provides a manager the
opportunity to provide rewards that benefit the employee and the organization. Developing PLPs
with your staff provides multiple motivational and rewarding impacts:
• Reinforces the shared responsibility of the manager and the employee
• Allows employees at lower positions to build higher level skills and competencies
• Allows employees to change jobs by building skills and competencies
• Keeps job skills current with a rapidly changing high tech work environment
Personal Learning Plans are “living” documents that require an investment of time by the
employee and manager to build plans that are realistic and achievable. If managers choose to
invest the time and effort, they tangibly enhance the personal, educational and career rewards of
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their employees.

8. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
References
BCIT FSA, B. (2007, July 1). Collective Agreement 2007-2010. Retrieved Nov 26, 2010, from
BCIT Faculty and Staff Association: http://www.bcitfsa.ca/Documents/2007-
2010CollectiveAgreement.pdf
Brown, C. (2010, Feb 26). Reward Management and Motivational Theory. Retrieved Nov 20,
2010, from uPublish.info: http://www.upublish.info/article.php?id=316070&act=print
Chapman, A. (2010, Feb 1). Adams' Equity Theory. Retrieved Nov 20, 2010, from
businessballs.com: http://www.businessballs.com/adamsequitytheory.htm
Deci, E. L. (1995). Why We Do What We Do: Understanding Self Motivation. Penguin Books.
Swinton, L. (2006, Oct 12). Adams Equity Motivation Theory; Put Workplace Psychology Into
Action and Increase Motivation. Retrieved Nov 25, 2010, from Management for the Rest
of Us: http://www.mftrou.com/adams-equity-motivation-theory.html
Vroom, V. H. (1964). Work and Motivation. John Wiley & Sons, Inc.
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9. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
Appendix A – Sample PLP
PERSONAL LEARNING PLAN
Name Position
Date Department
Career Interests Current Position
Learning Learning Targeted Evidence of Employee BCIT
Goals Activities Completion Success Investment Investment
Date
If additional space is required, please copy this form or turn over and use the back of this
document.
___________________________ ____________________________
Employee Signature Manager Signature
Date _______________________ Date ________________________
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10. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
Appendix B – Adams’ Equity Theory
The table and diagram below shows how Adams’ Equity Theory balances between inputs and
outputs as well as the measure of equity as perceived by the person. (Chapman, 2010)
inputs equity outputs
dependent on comparing
own ratio of input/output
with ratios of 'referent'
others
Inputs are typically: effort, People need to feel that Outputs are typically all financial
loyalty, hard work, there is a fair balance rewards - pay, salary, expenses,
commitment, skill, ability, between inputs and outputs. perks, benefits, pension
adaptability, flexibility, Crucially fairness is arrangements, bonus and
tolerance, determination, heart measured by comparing commission - plus intangibles -
and soul, enthusiasm, trust in one's own balance or ratio recognition, reputation, praise and
our boss and superiors, between inputs and outputs, thanks, interest, responsibility,
support of colleagues and with the ratio enjoyed or stimulus, travel, training,
subordinates, personal endured by relevant development, sense of
sacrifice, etc. ('referent') others. achievement and advancement,
promotion, etc.
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11. IST 617 Assignment 4 – Student Choice #2 Nov 29, 2010
Choice #1: Research Paper – Rewards for Information Workers
Appendix C – Vroom’s Expectancy Theory
Expectancy Theory is based on an employee’s beliefs:
• Valence - refers to emotional orientations which people hold with respect to outcomes
(rewards) – the value the person attaches to first and second order outcomes
• Expectancy – refers to employees’ different expectations and levels of confidence about
what they are capable of doing – the belief that effort will lead to first order outcomes
• Instrumentality – refers to the perception of employees whether they will actually
receive what they desire, even if it has been promised by a manager – the perceived link
between first order and second order outcomes
These 3 factors interact together to create a motivational force for an employee to work towards
pleasure and avoid pain. The formula for this force is:
Valence of outcome x Expectancy act will be result in outcome (Instrumentality) =
Motivation Force
Second Order Outcomes
First Order Outcomes • Praise from boss
• Performance • Salary increase
• Creativity • Demotion
Effort Expectancy Instrumentality
• Tardiness • Job security
Level
• Reliability • Acceptance by
Co-workers
First Order Outcome is the behavior that results directly from the effort an employee expends on
the job.
Second Order Outcome is anything good or bad that results from a first-order outcome.
People exert to Task and Work-related
Effort achieve Performance receive Outcomes
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