After a tumultuous period for global retail banking, consumers are demanding more than ever before from their banks, and have never been more willing to switch to rivals if the service they receive fails to meet their expectations. Our comprehensive data and in-depth insight into consumer needs, attitudes and behaviors will help you target your investment budgets more profitably, prepare you for the future, and provide inspiration for innovative product development.

1. 1
Reliable
data,
actionable
insights.
www.verdictfinancial.com
2016

2. 2
Reliable data, actionable insights.
After a tumultuous period for global retail banking,
consumers are demanding more than ever before
from their banks, and have never been more willing
to switch to rivals if the service they receive fails to
meet their expectations. Our comprehensive data and
in-depth insight into consumer needs, attitudes and
behaviors will help you target your investment budgets
more profitably, prepare you for the future, and provide
inspiration for innovative product development.
Kit Carson
Head of Banking Products
Retail Banking

3. 3
Our retail banking portfolio
With a subscription to our retail banking portfolio, you will have access to:
In-depth analysis of key trends and issues affecting the retail banking landscape, such as PSD2,
digital new entrants, open banking API and the growth of fintech hubs. Use this information
to inform your strategic planning.
Issue Insight
Coverage of 28 key geographic markets, focusing on market sizing, growth forecasts, market share,
competitor and product performance driven by our proprietary Global Retail Banking Analytics
engine. Use this to benchmark performance and understand the market opportunity.
Country Insight
Insight into the differences between the Mass Affluent and the Mass Market consumer’s
attitudes, product holding & preferences and channel usage across 5 markets. Use this
content to understand the opportunity of the Mass Affluent segment and how to attract
and retain them.
Mass Affluent
Analysis of consumer attitudes and behaviors with respect to key retail banking products
and channel usage across 28 global markets. Content includes our Global Product,
Channel and Consumer analytics tools and country snapshots. Use this insight to optimize
your marketing and distribution strategies, and to inform your product development plans.
Customer Insight

4. 4
We keep track of developments across nearly 200 global banking institutions,
updated every week. Covers the latest developments in mergers, acquisitions, and
other corporate activity, as well as innovations in products, services, and channels.
Use this information to understand what your competitors are doing and to
keep abreast of the latest developments.
Retail Banking Competitor Tracker
Monthly tracker covering the newest innovations in retail banking. Every month, the
most noteworthy new product and service innovations are assessed and rated on
key metrics, including, originality, impact, and longevity. Use this information to
keep up-to-date on the latest developments in fintech.
FinTrack
Global Data
Our Global Retail Banking Analyzer is the only online tool that will allow you
to gain a complete picture of the market size, competitor shares and future
outlook across Deposits, Loans, Cards and Mortgages across 28 markets.
Our retail banking portfolio

5. 5
Our geographical coverage
Our geographical coverage explores the latest market issues and emerging
themes across 28 retail banking markets, helping you to be among the first
to react to developments.
MARKETS COVERED
▪ Australia
Belgium
Brazil
Canada
China
Denmark
France
Germany
Hong Kong
India
Indonesia
Italy
Malaysia
Mexico
Netherlands
New Zealand
Norway
Poland
Russia
Singapore
South Africa
Spain
Sweden
Taiwan
Turkey
UAE
UK
US
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6. 6
Unique consumer data
underpins our proposition
Our 2016 Global Retail Banking Survey
explores the behavior and opinions
of consumers within the market, and
goes one step beyond to answer the
question: “Why”?
Carried out in the second quarter of
the year, the survey will reac 22,000
respondents globally across
28 markets. Respondents were
recruited via an online panel. Quotas
for age, sex, and employment were
used for each country.

7. Reliable data, actionable insights. 7
Fascinations
At , we’re fascinated by six core elements within the
financial services market. These act as the threads that weave through
our analysis, bringing color and topical trends to our market insight.
High Potential Markets
Competition in traditional products and
geographies is tougher than ever before.
Where are the niches and unexploited
opportunities that will be the next big thing?
Digital Disruption
Technology facilitates and creates new
markets. How can the financial services
industry ensure these disrupting forces
lead to opportunities rather than pitfalls?
How can you identify, target, and profit
from this diverse and sought after-
group? What makes these consumers
The Empowered Consumer
Many consumers have the confidence
to drive their own financial decisions.
How can the industry meet these
complex needs while also engaging the
disenfranchised?
Always On
Always connected. Always plugged
in. Consumers demand instant, all-
encompassing access and information.
Where does the financial services industry
fit into this information-hungry world?
Life Event Targeting
The clichéd consumer is dead. Long live
diversity and choice, no longer dictated
by age, gender, or and stereotype. How
can the industry segment and target
without these predictable paths?
www.verdictfinancialservices.com

8. 8
An expert at your side
Did you know you can access our
team of expert retail banking analysts
as part of your service?
Our Ask the Analyst service is like
having your very own team of
industry experts. Whether you need
clarity on a research finding, or deeper
understanding on a particular issue,
you can pose your questions directly
to the people behind our research.
How can Ask the Analyst help you?
▪ Gain deeper understanding of our forecasts and methodologies by talking directly to the analysts behind the numbers
▪ Plan your next strategic move by seeking analysts’ views of where your industry is heading
▪ Dig into the detail of new growth opportunities with further clarification on changing market trends
▪ Quickly react to emerging industry developments through independent assessment and insight
www. ictfinancialservices.com

9. We find it to be a valuable data repository that is always up to date. I wouldn’t hesitate in
recommending anyone to use this credible retail banking source.
Technical Specialist
Bank of England
The retail banking content is very specific, and at times when I’ve had to explore
topical issues, I found their information extremely useful.
Senior Product Manager
Bank of New Zealand
The retail banking reports are very useful and relevant to my current role. Your content
helps us to get a great perspective of the overall market which supports in framing our
strategic priorities accordingly.
Senior Manager
HSBC
We are provided with very useful retail banking data. We find it easy to navigate and
manipulate according to our search criteria. Content is always at hand when required.
Supplier Relationship Manager
Sainsbury’s Bank
The services provide relevant, up-to-date information on a wide range of topics
that are critical to the ever evolving retail banking landscape.
Team Manager
Westpac Banking Corporation
What do our clients say?
9Reliable data, actionable insights.
www. ictfinancialservices.com

10. 10
Content 2016
Content type Title
Country
Insight
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Country Snapshot Denmark 2015
Country Snapshot New Zealand 2015
Country Snapshot Norway 2015
Country Snapshot Poland 2015
Country Snapshot Singapore 2015
Country Snapshot Spain 2015
Country Snapshot UAE 2015
Consumer
Insight
• Mass Affluent: Attitudes and Needs in Hong Kong
Issue/
Fascination
• P2P Lending: Responding to Disruption
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FinTrack January
FinTrack Finovate
FinTrack March
FinTrack
Analytics
2016
• Retail Banking Competitor TrackerCompetitor
Insight

11. 11
Content 2016
2016
Consumer
Insight
Content type Title
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FinTrack April
FinTrack May
FinTrack June
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Mass Affluent: Attitudes and Needs in Australia
Mass Affluent: Attitudes and Needs in China
Mass Affluent: Attitudes and Needs in UK
Mass Affluent: Product Holding and Preferences in Australia
Mass Affluent: Product Holding and Preferences in Hong Kong
Mass Affluent: Product Holding and Preferences in Singapore
Issue/
Fascination
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Preparing for PSD2 and Open Banking
UK Savings 2015: Forecasts and Future Opportunities
FinTrack
Analytics
• Retail Banking Competitor TrackerCompetitor
Insight

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Content 2016
2016
Issue/
Fascination
Country
Insight
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Consumer
Insight
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Mass Affluent: Attitudes and Needs in Singapore
Mass Affluent: Channel Usage in Australia
Mass Affluent: Channel Usage in China
Mass Affluent: Channel Usage in Hong Kong
Mass Affluent: Channel Usage in Singapore
Mass Affluent: Channel Usage in UK
Mass Affluent: Product Holding and Preferences in China
Mass Affluent: Product Holding and Preferences in UK
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Next Steps for your Mobile Banking Strategy
Open Banking and API strategies
Technology in Retail Banking
Country Snapshot Australia
Country Snapshot China
Country Snapshot Germany
Country Snapshot Hong Kong
Country Snapshot Russia
Country Snapshot Singapore
Country Snapshot Taiwan
Country Snapshot UK
Country Snapshot US
Global Data
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Acquisition and Retention Analytics
Channel Analytics
Consumer Demographic and Product Analytics
Consumer Mega Trends Analytics
Consumer Satisfaction and Advocacy Analytics
Consumer Switching Analytics
Current Account Analytics
Deposits Analytics
Digital Consumer Analytics
Fintech Adoption Analytics
Global Retail Banking Analytics Update
Mass Affluent Customer Analytics
Mortgage Analytics
Personal Loan Analytics
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FinTrack July
FinTrack August
FinTrack September
FinTrack
Analytics
• Retail Banking Competitor TrackerCompetitor
Insight

13. Global Data
Issue/
Fascination
Country
Insight
Content type Title Content type Title
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FinTrack October
FinTrack November
FinTrack 2016 Awards
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Australia Consumer Credit 2016: Forecasts and Future Opportunities
Australia Deposits 2016: Forecasts and Future Opportunities
Australia Mortgages 2016: Forecasts and Future Opportunities
New Entrants-Rise of Digital Providers
Providing Credit to Underserved Segments
The Growth of Fintech Hubs
UK Consumer Credit 2016: Forecasts and Future Opportunities
UK Deposits 2016: Forecasts and Future Opportunities
UK Mortgages 2016: Forecasts and Future Opportunities
Country Snapshot Brazil
Country Snapshot Canada
Country Snapshot Denmark
Country Snapshot France
Country Snapshot Indonesia
Country Snapshot Italy
Country Snapshot Malaysia
Country Snapshot Mexico
Country Snapshot New Zealand
Country Snapshot Norway
Country Snapshot Poland
Country Snapshot Spain
Country Snapshot Sweden
Country Snapshot Turkey
Country Snapshot UAE
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Australia Consumer Credit Analytics
Australia Retail Investments & Superannuation Analytics
Australian Mortgage Market Analytics
UK Consumer Credit Analytics
UK Mortgage Market Analytics
UK Retail Savings & Investments Analytics
FinTrack
Analytics
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Content 2016
2016
• Retail Banking Competitor TrackerCompetitor
Insight

14. Then why not get in touch.
Interested in finding out more?
Simply complete the below form and return it via one of the following methods:
Contact Information:
Email:
enquiries@verdictfinancial.com
Post:
Verdict Financial,
Online:
www.verdictfinancial.com/find-out-more
John Carpenter House, 7 Carmelite Street
London EC4Y 0AN
Phone:
+44 (0) 20 7936 6400
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