This document contains Smita Bhalerao's resume. It outlines her objective of seeking a challenging career in technology to utilize her skills. Her work experience includes over 9 years as a Technical Support Engineer at MphasiS supporting Eli Lilly, where she managed Active Directory, assisted users with hardware and software issues, and received best performance awards. Her technical skills include networking, Windows operating systems, Active Directory, and she holds an MCITP certification. She has a BSc in Chemistry from Pune University and is currently pursuing additional certifications.

1. SmitaBhalerao
Mobile:
9168695435/9764293700
E-Mail:
smi.bhalerao@yahoo.com
OBJECTIVE:
Aspiringfora challengingcareerinanesteemedorganizationscaling new heights, also to
put mytalentinevergreenfieldof Technology,incorporatingmyskills to learn, share and
implement.
WORK EXPERIENCE:
Organization 1: MphasiS an HP company.
Designation : Technical Support Engineer
Duration: From 18th
November 2004 to 8th
November 2013
Client : Eli Lilly
Client profile : Elililly is a pharma companybla bla bla *
Job profile:
 Managed Active Directory objects, policies, users and groups.
 Adding and removing users on AD as informed by the client.
 Creating AD user groups and providing access to the users as per the client
requirement.
 Assigning policies to various users and groups across the network.
 Working on all these issue which involved the incident management process.
 Resolved all process within the provided SLA.
 Assisting Eli Lilly’s Global operations employees with Hardware
 & Software Issues over the phone.
 BuildingRapportwithusersforbetterunderstanding of their issue in order to fix
it swiftly.
 Assisting field users (MR’s) with connectivity issue with wifi, VPN, Juniper.
 Performing daily / weekly / monthly tasks as specified by Clients to present the
current statistics on Dashboard
 Multiple Summit Awards for best performance in the process.
 Multiple times “Best Tech” awards on KPI’s set for the process.
Technical Skills:
 Networking : LAN, WAN, DNS, TCP/IP, DHCP, SMTP, Firewalls
 Operating Systems : Win7, Windows Server 2008
 Technologies & Software : Active Directory, DNS, DHCP, FSMO Roles, Boot
sequence of server 2008, Group policies, Permissions MS Exchange, VPN.
 Certifications : Microsoft Certified IT Professional (MCITP)
ACADEMICPROFILE:
 BSc(Chemistry)
 Pune University - Second Class
 Currently under going MCITP
Resume

2. Permanent Address:
OppCWPRS Gate no 2,
NearSangini Beauty
Parlour,Shivanagar,
Kolhewadi, Singhagad
Road,Pune 411024
Personal Data:
Sex:Female
Nationality:Indian
Marital Status:Single
LanguagesKnown:
English,Hindi,Marathi.
COMPETENCIES:
 Fast learner, adapt well to changes and pressures in workplace.
 Work effectively with diverse groups of people.
 Friendly with an upbeat attitude.
 Ambitious and committed to excellence.
Personal Attributes/Interpersonal skills
 Strong organizational skills, including ability to prioritize workload to complete
within tight deadlines
 Initiative and confidence to effectively operate.
 Excellent written and verbal communication skills.
 Excellent problem solving skills.
Place : Pune
Smita.Bhalerao