Irene E. Sandner has over 20 years of experience in human resources, operations management, and customer service roles. She holds a Master's degree in Human Resource Development and a Bachelor's degree in Corporate Communications. Currently she works as a nanny for a family in Glen Ellyn, Illinois, and has previously served as an Office Manager for Home Instead Senior Care, managing staffing, training, billing, and scheduling.

1. Irene E. Sandner
444 S. Spring Rd #4
Elmhurst, IL. 60126
630-776-3439 (M)
Isandner33@yahoo.com
PROFESSIONAL SUMMARY
Dedicated business professional with 20+ years of proven leadership utilizing organizational planning, relationship building, and
communication expertise to drive success on both an individual and corporate level
EDUCATION
Masters of Science (MS) in Human Resources and Development 2002
National Louis University- On Site at UPS Addison, IL
Bachelor of Arts (BA) in Corporate Communications 1998
Dominican University - River Forest, IL
PROFESSIONAL EXPERIENCE
Vega Family Glen Ellyn, IL May 2015-present
NANNY
Home Instead Senior Care Countryside, IL May 2013-February 2015
OFFICE MANAGER
 Direct internal operations including staffing, training, billing, scheduling, internal reporting
 Assistant to Director of Operations
HR/ RECRUITMENT MANAGER
 Recruitment, retention and processing of new caregivers
 Training and compliance
 Development of creative and cost effective recruiting plan
 Employee relations
 Coaching, counseling,annual evaluations
CAREGIVER
 Provide non-medical assistance to clients in their homes
 Companionship, ADLs, transportation,personal care
FedEx Freight Elmhurst, IL October 2012-December 2013
Service Center Support Associate
 Administrative support including customer service, billing, general inquiries
UPS (United Parcel Service) Addison, IL March 2001-July 2012
Supervisor – Corporate Credit for National Accounts
 Managed,coached, trained and evaluated a staff of 30+ administrative associates
 Successfully achieved Corporate goals and measures
 Developed and distributed all inter and intra office communications via internal web or email
 Organized all-office weekly communication sessions between management and staff
 Presented initiatives to UPS Corporate visitors, auditors and guests.
 Office liaison between staff and Human Resources to ensure timely communications regarding policies, employee benefits or
activities.
 Coordinated tours of UPS facilities for employee development opportunities

2. UPS (United Parcel Service) Chicago, IL April 1998 – March 2001
Specialist – Sales and Marketing
 Researched and identified areas for volume and revenue development
 Represented UPS at industry trade shows
 Designed UPS Sales and Marketing collateral
 Established relationships with various vendors for UPS promotional materials
UPS (United Parcel Service) Chicago, IL February 1992 – April 1998
Representative – Customer Service
 Phone representative for high call volume phone center
 Assisted large customer base with daily inquiries about UPS services
 Honored with an award for exemplary customer service
TECHNOLOGY
Proficient in Microsoft Word, Excel, PowerPoint
Working knowledge of MS Access and various data-mining software
Working knowledge of Share Point technology
Proficient in MS Outlook email, social networks and cell phone technology
Experience with Graphic Design software
REFERENCES
Available upon request