Resume_Himanshu_Bajpai

Himanshu Bajpai
Himanshu Bajpai Oracle Siebel 8 Certified Business Analyst
Ph: +91 – 9717128943
mailto:him.baj@gmail.com
Languages
English, Hindi
Key Skills and Knowledge
Domain Expertise
 Public Sector, Telecom, Call
Center, Business Design
 Siebel CRM 6.3/7.7/7.8/8.0/8.2
 Having Good knowledge on
o Siebel Configuration,
Scripting, EAI,EIM
o Siebel Workflows, Siebel
Workflow Policy,
Assignment Manager
o Project Management
o Solution Integration
o Performance Tuning
o IQMS
o Project Planning and
Delivery, Defect Tracking
 Good Understanding on
o Siebel Product
Configuration
o Siebel Asset Based
Ordering
o Server Administration
o PMBOK5
o Testing Methodology,
Test Execution Planning
o Oracle OSB, OIM, OAM,
Web center and Content
o Oracle Customer
Hub,IBM MDM
o OPA,BIP and OBIEE
Tools
o Siebel Tools
o Siebel Client
o IBM
ClearCase,SVN,
VSS
o ALM,Visio
o MS Office,
o BIP,SoapUI,
Database
 Exposure to Oracle 9i,10g ,11g( SQL)
Skills Summary
 Around 11+ years of IT experience in Analysis, Design, and Development of versatile
business applications in CRM implementations.
 Hands on Experience in Siebel 6.3 Applications, 7.7/7.8 Applications, 8.0/8.2.2s
Applications, Open UI.
 Worked on several implementations including Siebel Call Center, Siebel Partner
Relationship Management, Siebel Sales, Siebel eCcommunication and Siebel Public
Sector.
 Acquired excellent technical leadership, communication & interpersonal skills with the
track record of 100 % successful delivery of Releases/Project.
 Strong Analytical, Observation and Interpersonal Skills.
 Successful Implementation of End to End Order Management for globally known
Telecom Giant from Sweden and one for major Indian Telecom Company with huge
volume.
 7 + years of experience in Siebel Configuration, eScript, Workflows Administration and
Siebel Assignment and Siebel eMail Integration and 3 Years Relevant experience in
Siebel EAI.
 Functional and Technical knowledge of Order Management (OM), Public Sector and
Call center Service.
 4+ years of experience in Project Management and Solution Architecture.
 Hands on Experience in ALM Tool.
 OPN Specialist Certificate for Oracle Policy Automation 10 PreSales Specialist, Oracle
RightNow Cloud Service Sales Specialist, Oracle RightNow Cloud Service PreSales
Specialist, Oracle Business Intelligence Foundation Suite 11g PreSales Specialist,
Siebel CRM 8.1.1 PreSales Specialist and Oracle Certified Expert, Siebel Customer
Relationship Management 8 Business Analyst.
Work Experience
Organization: TCS, LiverPool, UK ,TCS India
Since April 2015
Project: DBS CRM Modernization
Client: Home Office, UK
Team Size: 70+
Technical Environment: Siebel Client 8.2.2, Siebel Tools 8.2.2, Oracle 11g, Oracle Policy
Automation 4.1,OBIEE 11g,Web Center Portal and Content, OIM/OAM, Case Analytics, IBM Info
sphere MDM, Siebel Open UI IP 14,Citrix
Overview: The Disclosure and Barring Service (DBS) helps employers make safer recruitment
decisions. It also prevents unsuitable people from working with vulnerable groups, including
children, through its criminal record checking and barring functions.DBS was established when
the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) merged in
2012.
Activities:
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Himanshu Bajpai
Knowledge Sharing & Trainings
 Quality Management System
training
 Business Communication training
 Lean Six Sigma Basics
 PDCA
 PMCD E0
 Oracle Policy Automation 10
PreSales Specialist
 Oracle RightNow Cloud Service
Sales Specialist
 Oracle Business Intelligence
Foundation Suite 11g PreSales
Specialist
 Oracle RightNow Cloud Service
PreSales Specialist
 Master Data Management (MDM)
Sales for ReSellers
Personal Details
Name: Himanshu bajpai
Email Id: him.baj@gmail.com
Contact No: +91-9839794097
Date of Birth: 20-10-1981
Marital Status: Married
 Responsible for Delivery of Integrated CRM Application for Disclosure Basic in UK
Home Office Division and Implemented Process of Code Review, External Review,
UTR Defect Logging to smooth Auditing as per IQMS Process.
 Responsible for Publishing Build Dashboard, Weekly Status Reports to Senior
Management Team across all technologies such as Siebel, Portal, External Interface,
Java, OSB.
 Performing Project Management Activities such as Effort Estimation, Resource
Planning, Closure of Testing Phases and Team management.
 Module Owner of Business Functional Areas-Disclosure and Update Services.
 Technical Lead of Siebel across all functional Area.
 Interact with Business Analyst and Technical Architect to Provide IT Solution of
Business requirements.
 Plan end to end System flow comprising various software products such as
Portal,UCM and Siebel.
 Support Third party External Interface Integration and testing with TCS and Client
vendors such as SPS,UK MET Police, UK Police National Computer and Access
Northern Ireland with CRM.
 Responsible for End to End completion of Disclosure Products of DBS Build.
 Responsible for Documentation - High Level Design and system Workflows.
 Responsible for designing component and providing that information to Developers.
 Manage to Train Second Line Resources due to long duration of Project. Created
Build Team from scratch 2 times in Project Life cycle.
 Supported Data Migration and Reporting requirement closure with respective SME.
Recognition:
 Best Team Award in 2015 TCS Govt ISU.
 Star Of The Month in 2016
Organization: TCS, India
Nov 2013 to Mar 2015
Project: DBS CRM Modernization
Team Size: 50
sphere MDM.
2012.
Activities:
 Module Owner of Business Functional Areas-Disclosure and Update Services.
 Technical Lead of Siebel across all functional Area.
 Responsible for Siebel Delivery and Implemented Process of Code Review, External
Review, UTR Defect Logging to smooth Auditing as per IQMS Process.
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Himanshu Bajpai
 Responsible for Publishing Build Dashboard, Weekly Status Reports to Senior
Management Team across all technologies such as Siebel, Portal, External Interface,
Java, OSB.
 Performing Project Management Activities as Assistant Project Manager such as
Effort Estimation, Resource Planning and Team management.
Recognition: Beyond Excellence Award for Quarter 3-2014 in TCS Govt ISU.
Organization: TCS, LiverPool, UK
July 2012 to Nov 2013
Project: DBS CRM Modernisation
Team Size: 50
sphere MDM.
2012.
This is an ongoing project with amalgam of various technologies such as Oracle Siebel, Portal,
OPA, Web centre content, Oracle IM/AM,OBIEE and IBM Info sphere.
Activities:
 Provided End to End Solution as Solution Architect.
 Worked as second line Techno Functional person in Siebel Public Sector.
 Played Technical architect Role and involved in Architecture Principle and Auditing
strategy with few more non functional Areas.
 Prepared Code Review Document and Secure Code Movement process to highly
secure UK Government Project as per their security Compliance.
 Prepared Build Plan to set target Dates.
Organization: TCS,Lucknow
Nov 2010 to May 2012
Project: Siebel Case Management System
Client: Ceridian, US
Team Size: 4
Technical Environment: Windows 2000, Siebel Client 7.8, Siebel Tools 7.8, Oracle 9i,MSMQ.s
Overview: Ceridian is a leading provider of payroll compliance, tax compliance, Benefits
administration services and human resource compliance services in US and UK. The software
solutions provided can be used with ease by a company of any size. Once enrolled, Ceridian
takes care for all the payroll, tax compliance, Employee Benefits and Legal compliances. Thus
enabling the enrolled company to focus on its primary business. Siebel presents a single view of
coherent consumer and client information to customer service agents and various back office
teams. Siebel manages the back office workflow using Cases, Activities and Forward Activities.
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Himanshu Bajpai
In sequential Siebel Releases We have integrated system with Inbound eMail and other back
end legacy system via batch processes and real time integration.
Activities:
 Design the automated Assignment Manager successfully that is the pain area of
client from the start of the project.
 Configured Dynamic candidate assignment in Round Robin fashion for Service
Request.
 Configured the Email Integration Workflows with Response Groups integrated with
MS Exchange.
 Integrated Siebel with other system via MSMQ and prebuilt dot net architecture.
 Involved in Configuration, eScript, Workflow Policies Deployment, and VBC
Configuration within Siebel.
 Involved in Administrating Communication, Server Events and Support the onsite
production team to resolve the critical issues within time.
 Configured Error Logging in existing Siebel System to trace the production issues
and train the onsite team to track the issue.
 Made robust eMail rules for inbound eMail workflows so that capture the different
behavior for different groups of clients configured as eMail Profile in Siebel.
Recognition: 100% CSI for project in each quarter of 2011.
Organization: Wipro Technologies ,Gurgaon
Dec 2009 to Sep 2010
Project: Transformation_CRM
Client: AIRCEL, India
Team Size: 30
Technical Environment: Windows 2000/Solaris, Siebel Client 8.0, Siebel Tools 8.0, Oracle 10g,
ESB, OSM/UIM.
Overview: Aircel is one of the biggest emerging companies of Telecom Industry in India.
Chennai based Organization is now expanding their network in pan India and launching new
circles in well planned manner. Organization is much focused on use of CRM implementation for
their each operation. This is a fresh development Project on Siebel 8.0 in Siebel Power
Communications Application. Business end to end process is implemented as phase wise
development. Now AIRCEL decided to reduce revenue leakage by using Order Management
end to end process and Integrated CRM with other existing Interface Application such as ESB,
OSM/UIM, IN and Keenan System.OM Module has comprising four territory of Siebel
Configuration, Data Migration (EIM), Interface (EAI) and product structuring for Aircel Prepaid
connections.
Activities:
 Technical Lead-Involved in preparing CRM Solution for OM process. Analyzing
Existing CRM application as well as other external systems for seamless integration of
CRM with back office provisioning System.
 Responsible for client approval of Functional Specification and Business
requirement specification Document.
 Leading team of subordinates having experience less than 3 years and assigning
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Himanshu Bajpai
work with process tracking and delivering pieces of project on time.
 Responsible for Delivery of FS, Technical Design documents and Code Review.
 Responsible for giving time estimates for the Phase wise Delivery.
 Configure assigned Siebel modules and ensure the modules are delivered on time
and with good quality.
 Mentoring Trainees in the Team.
Recognition: Member of Review Team of Configuration Guideline Document made for Siebel
COE.
Organization: Birlasoft India Ltd.,Noida
Dec 2007 to Dec 2009
Project: Siebel Implementation for Telia
Team Size: 35
Client : TeliaSonera, Sweden
Technical Environment: Windows 2000, Siebel Client 7.8, Siebel Tools 7.8, Oracle 9i.
Overview: Telia Sonera is one of the biggest giant of Telecom Industry in Europe. Organization
is operating in 8 countries of Europe with Front office at Sweden. Organization is much focused
on use of CRM implementation for their each operation. This is a hard core development Project
on 7.8 Siebel Customer channel Application as well as eSales Application based on their
existing Siebel 6.3 CRM Application. Business end to end process is totally dependent on Order
Management used in Siebel and Integrated with other existing Interface Application such as
TAD, VL, NetQ, and FirstBase.Project has comprising four territory of Siebel Configuration, Data
Migration (EIM), Interface (EAI), Server Task and performance tuning with DB.
It has Involved Siebel Vertical Application Power Communication with implementing Order
Management Modules. It has major entities like Account, Contact, Quote, Order, Addresses,
Custom Service Addresses, Activity and Assets, product and pricing.
Activities:
 Module Lead-Account and Contact Entity-Involved in analyzing existing Application,
Preparing Technical Design document ,Responsible for client approval of Technical
Design Doc and Change Request Doc. Involved in LOV Doc and UI Doc verification
with Client.
 Module Lead-Service Addresses, Activity- Involved in analyzing existing Application,
Preparing Technical Design document, Responsible for client approval of Technical
Design Doc and Change Request Doc. Involved in LOV Documentation and UI
Document verification with Client.
 Module Lead-Assets- The most important module of the project having 50,000,00
real assets in system .Involved in analyzing existing Application, Preparing Technical
Design document, Responsible for client approval of Technical Design Doc and
Change Request Doc. Involved in LOV Doc and UI Doc verification with Client.
Coordinate with Interface and EIM team to make application in Synch.
 Involved in finalizing UI Configuration of Screens, Views, Applets, Drilldowns, and
Thread bar.
 Involved in Configuration of Business Objects, Business Component, Link, MVG,
MVL, Pick list, Fields.
 Involved in creating Workflow Policies, Workflow Processes, Runtime Events, State
Models, and RCR Job Templates.
 Involved in Customizing Order Management Workflow and Business Service with
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Himanshu Bajpai
Existing Vanilla Signals.
 Involved in creating custom Tables, Extending Columns on existing Siebel Tables
and applying schema changes to server, Index creation etc.
 Involved in making language Independent user messages with use of Message
Category, User defines Error Messages and Symbolic String.
 Involved in BC eScript, Applet Browser and Server Script, Client side Business
Service as well as tool side business Service. All eScript code made language
Independent.
 Involved in Customizing Order Management related Integration Object, Integration
Components, SIS OM PMT Service, Thin Business Components.
 Involved in performance tuning for entities having number of records such as Assets
and Service Addresses.
 Involved in creating Functional design document and proposals for Change
Requests.
 Implemented custom Sql procedures within Siebel.
 Automated EIM and EAI process within configuration.
 Helped eSales team to implement the same order management cycle in standard
interactivity mode.
Awards won at Birla Soft Ltd. –Noida
 Employee Of the Month
 Best Team of the Month
 First Prize in Dumb Sheraz event across NCR branches of BirlaSoft.
Organization: Polaris Software Lab Ltd.
Sep 2005 – Oct 2007
Project Name: Siebel Development & maintenance 7.7
Client: Cadence Design Systems Inc., San Jose, USA
Team Size:15
Overview: Siebel-CRM is an information system that enables an organization to manage
prospects and customers in an integrated way, to carry out all “front office” functions that exist
within the customer life cycle”. It has major entities like Opportunity, Account, Contact, Quote,
Sites and Activity.
Activities:
• Involved in Configuration, Workflow Policies, Workflow, Administering Components
& jobs with implementing RCR, Scripting. It includes creating Business Service,
Modifying the objects of the GUI layer (Applets, Views, Screens), Business Objects
Layer (Business Components, Links, Joins, BO’s etc). Creating New Workflow
Policies, Process & Testing the existing Workflow.
• Involved in preparation of Functional Specification for Customer Support Module.
• Involved in preparation of Technical Design Doc and Unit Test Script for each
Release respective to user Request i.e. is known as Application Service Request
(ASR).
Polaris Software Lab Ltd.,Gurgaon
Jul 2006 –Sep 2006
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Himanshu Bajpai
Project Name: PRM (Partner Relationship Management)
Client: Cadence Design Systems Inc., San Jose, USA.
Team Size:3
 Overview: Based on a corporate strategy at Cadence, decision was to allow
Cadence partners (VARS) access to specific information stored in Cadence Internal IT
systems. The “Cadence Channel Partner” portal is a part of that Global initiative. This
portal would be used to provide “Cadence Partner Employees” Read only access to
specific information within the Siebel Sales Application.
The “Cadence Channel Partner Manager” would be used by Cadence Internal “Partner
Managers” (Cadence Employees) to administer the various Partners.
Activities:
 Involved in EIM, Business Service, Configuration (Applets, Views, Mvgs, BCs, BOs,
Picklist, MVL, Drilldowns), Scripting. (Serversides & BrowserSide Scripting) & Writing
the test scripts.
Project Name: ITASR Upgrade7.8
Apr 2006 – Jun 2006
Client: Cadence Design System.
Team Size: 3
Overview: IT-AM Service Request (ASR) is the vehicle for Cadence internal users to request a
business application-related service from Information Technology (IT) organization. Previously,
Service Request Management System (ASRMS), a Web application, was available for business
application super-users to submit such requests. IT-AM groups were using different ASRMS
systems to manage their ASRs with little consistency across these systems.
The new IT-AM ASR management system is intended to create a common platform for
managing these requests for entire IT-AM, providing consistent data for metrics and
measurements reporting.
Activities:
Involved in Configuration, Workflow and Siebel Administrative Tasks like State Models
& transitions including Campaign Management & Survey using smart script.
Employment History
 TCS, Lucknow as Associate Consultant(ASOC).
 Wipro Technologies, Gurgaon as Technical Lead from December 2009 to
November 2010.
 BirlaSoft India Ltd., Noida as Senior Software Engineer from December 2007 to
December 2009.
 Polaris Software Lab Ltd., Gurgaon as Associate Consultant from September
2005 to Oct 2007.
Education
 M.C.A from IET, Lucknow (U.P.T.U.), First Class with 74% marks in 2005.
 B.Sc. from P.P.N. College, Kanpur, First Class with 65% marks 2002.
 10+2 Science from B.N.S.D.College, Kanpur, First Class with 72% marks in 1999.
 10th from R.K.Mission Higher Secondary School, Kanpur, First Class with 72% in
1997.
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