This document provides a summary of Heman P. Joshi's qualifications and experience as a Unix System Administrator. It outlines over 20 years of experience administering HP-UX, RHEL, and other Unix systems. Key responsibilities included installation, configuration, maintenance, performance tuning, troubleshooting, backup/recovery, security hardening, and more. He has extensive experience leading technical teams and collaborating with other IT roles to ensure system uptime and resolve issues.

1. HEMAN P. JOSHI
1 0 1 3 T i m b e r M i s t C t , C a r y, N C 2 7 5 1 9
P H O N E ( 9 1 9 ) 3 1 9 . 5 5 5 7 ♦ Cell: (919) 349.2909
E - M A I L h e m a n j o s h i @ h o t m a i l . c o m
HP-UX/ RHEL / Unix System Administrator
I am highly qualified and accomplished IT professional with 20+ years of experience. My goal is to work in a challenging
environment that will effectively utilize my technical skills and abilities, and provide me an opportunity to demonstrate my leadership
skills.
QUALIFICATIONS
Expertise in
• Site preparation, Installation, Administration, Maintenance,
Scalability, Sizing, Managing, Debugging & Diagnosis
• Designing, Configuring, Administration, Installation,
Hardening, Performance tuning & troubleshooting of HP-UX,
RHEL and other Unix OS.
• Remote & Local - 24x7 Support Enterprise level web hosting
- data center operation, Helpdesk Support
• Firmware: Plan & Upgrade at all level/devices
• Machine Critical & Enterprise HP-UX, VSOE, RHEL, Sun
Solaris, AIX, Ubuntu
• Tivoli, NetView, EPP, PCPMM, ITM, NetCool
• HP Software Distribution SD-UX
• Patch: Plan, test, schedule & Install
• Storage: Local / SAN / NAS (NFS)
• LVM, VG, JFS
• From scratch to OS hardening and moved as production OS
for more than 250 Servers
• Designed, installed and maintained more than 160 High
Availability using HP MC/Service Guard (SAP / Oracle / Sybase /
Stand Alone)
• HP Integrity (i.e. Blade System ) and PA-RISC (i.e. Super Dome)
• HP Integrity Virtualization VM Host and Clients.
• HP Ignite: Design, implement & support
• Partitioning: vPar and nPar
• HP Virtual Connect, OA, iLO, Console
• DR: From design & plan to till test exercise using SRDF / Ignite /
Dual boot / Site Migration
• Backup: TSM and Networker
• Incident and Change management (ITIM based)
• Trusted Mode Computing
• Security (Build process & continuous monitoring)
• Documentation, Reporting, Tracking of procedure and solution.
• Technical Team Lead
• Shell Scripting Support
• System Admin support for OS as well as work with multi team like middleware admin, dba, management, Sybase admin,
network team, helpdesk, change and incident team and more
• Handled team of SA for given project through prioritize work, helping technically, update / provide information on project plan /
project manager
• Given architecture data to team to build new servers
• Proven ability to multi-task levels technical responsibility in critical situation and also having ability to communicate with all
levels of personnel and driven to achieve objectives.
• Team player with good interpersonal skills to work in independent and collaborative work environments, with ability to lead
technical team through experience.
• Project Management, Systems Integration, Strategic Planning, Procedures Development, Troubleshooting and Repair.
• Highly organized, results-orientated professional with a proven ability to implement IT standards, Procedures and processes
while improving system functionality.
• Underwent training for SUN, HP, AIX, Windows, RHEL platform and OS related, also on products from Cisco systems, Lucent
Technologies as well as ITIL process and Industry best practise.
• I pleasure to work problem first time and do step by step documentation for team to follow
TECHNICAL PROFILE
• HARDWARE: HP Integrity/IA64 – BladeSystem c-class 7000 Series, rx-8600 series, rx-6600 series, rx-3600, bl, HP PA-RISC -
SD32A 9000/800, rp-3440 series, rp-4440, rp-7410, rp-7420, Sun -V880, E6500, IBM - pSeries, various disk arrays, networking
and peripherals hardware from IBM-Sun-Compaq-HP-In Reach and Cisco products families.
• OS: HP UX 11iv1-11iv2 - 11iv3( incl. VSOE), AIX (6.x,5.x), SUN (2.6/7/8/9/10), Windows NT (v3.51/4.0), Windows 2000 (v
3.51/4.0), Novell NetWare (v 2.x, 3.x, 4.x), Cisco IOS (v 10.x and 11.x), RHEL (5.x, 6.x)
• SOFTWARE: HP: Integrity VM, Virtual Server Environment, MC/Service Guard, Ignite, LVM/LVM Raid, SGeSAP, SG NFS,
WLM, vPar, nPar, APA, Secure shell, EMC: Powerpath, Networker, SE,
• Misc: Noetcool, ITM, TSM, TLSFTP, rsync, tfpt, TCP/IP, Visio, PC-NFS, CC32, PC Anywhere, Cisco VIEW-WORKS, Cygwin,
IBM Passport, Exceed, PC anywhere, MS Windows Cluster, PCPMM, Netview, Office automation software and many other.
• Others: TCP/IP, DNS, DHCP, SSH, FTP, NTP, Sendmail and many others.

2. PROFESSIONAL EXPERIENCE
• Credit Suisse (TSR Consulting Services, Inc.) (RTP,NC) Apr 2015 ~ Present
• Unix System Administrator, AVP
• Support day to day Admin work, part of team managing more then 3000 servers
• Support QUID, QMW
• Use ITIL framework for RFC, INC, PR, and SR - RPM/Patch management using BladeLogic
• Use HP Asset Management. Service Now, I2MS Tectia SSH, PIX authentication
• Work with AD, NIS, NAS, NFS, LDAP, Solaris, SLES, Linux, Customized Linux, LVM, Veritas volume manager, Veritas Cluster
• Work with like Storage, dBa, App, MW, WM team and others to provide total customer satisfaction
• Performance monitoring, using Tivoli, BMC, SAR, GlancePlus/UX, sysinfo and etc
• Artech Information Systems LLC (RTP,NC) May 2007 ~ Nov 2014
HP Level III System Administrator & SME, Projects @ IBM
• INTERNATIONAL BUSINESS MACHINE (IBM) (RTP,NC) Jan. 2006 ~ May 2007
HP Level III System Administrator & SME
(Same position and role as below in above both employment)
• Support project based work related to HP-UX platform while supporting transition, steady state as well as decommission.
• Prepare, installed, configured and maintaining HP VM Host and clients.
• Part of team managing more than 200 HP server including npars, vpars, VM host as well stand alone. Includes more than 90 HP MC
Service Guard clusters with multi packages on each.
• Working using ITIL model for Incident management, change management and project management.
• Supports HP-UX while handling machine critical and enterprise level HP-UX OS (11i v1, 11iv2 and 11iv3) from site preparation,
server installation, OS installation to troubleshooting, including maintenance, health check, migration and patching.
• Created and implemented Ignite setup, configuration, process and troubleshooting while demonstrating use of Ignite in a DR
process.
• Collaborates with different team like EMC, dBa, Apps team, MW team, WM team and etc to provide total customer satisfaction by
solving problem in timely fashion. As well work closely with project management team for the project works.
• Administers installation, designing way and process, creation, maintaining, and troubleshooting problems with multiple HP platform
including multiple SuperDome, RP series (PA-RISC) RX Series (Itanium)vpar, npar,
• Manages FirmWare upgrade, patch analysis, patch installation and process, and periodically Ignite Image and its process, backup
and blackout plans, DR, and many others related stuff.
• Performance monitoring using Tivoli, BMC, SAR, GlancePlus/UX, sysinfo and etc
• Performs tuning including Kernel parameters using SAM and command line. Monitor sar data and suggest changes for better
performance.
• Disk management using mostly LVM and VxFS under different environment like development, preproduction and production
environment
• Tested, planned & executed disaster recoveries, contingency failover scenarios. Created, maintaining and work with many various
documentation and procedure.
• Knowledge of EMC DMX and EMC Symmetric disk arrays, HP disk arrays, and working very closely with EMC on various space
allocation/design projects including BCV, SRDF, Networker backup.
• Experience in UNIX system administration including the platforms Sun-Solaris 5.x, RHEL 5.x, 6.x, AIX platforms 5.x, 6.x,
including some experience with HMC and HACMP, Ubuntu.
• Experience in supporting NFS, NTP, NAS, SAN, DNS, DHCP, NIS, Backup using Networker (SNAP, SRDF, BCV, Clone), TSM,
24x7 Help Desk / Data Center, EMC Powerpath, SAN Multipath, TCP/IP, sshd, KVM, Lotus Notes/Domino, OS-Hardening, on-call
paging, user and group management, Samba, Mirroring and etc
• INDOTRONIX INTERNATIONAL CORPORATION (IIC) (RTP,NC) Feb. 1999 ~ Jan. 2006
System Administrator
• As above from 2002 to end, as well as below
• Supports HP-UX, Sun Solaris, and AIX while handling machine critical and enterprise level HP-UX OS (11i) from Installation to
troubleshooting, including maintenance, health check, migration and patching
• Provided local and remote support for the server farm which includes the network, connectivity (include Xylan Ominiswitch model
5 and 9 with lots of other ATT connectivity and other network devices like Cisco 4000,2600,3600,7206 series routers, Nokia and
IBM Firewall, IBM e Network Dispatcher and Cisco Local Director and etc…) and more than 1,000 Servers with different OS

3. platforms, including Windows NT, Sun Solaris, IBM AIX, RHEL, HP-UX while being monitored by Tivoli / Netview / Xvision as
well as manually (Proactive monitoring) also, which generates alerts to Customer Support System as queued problem tickets
• Involved in the Helpdesk Operation activity and level2 support for the large IBM customer base with a various network and OS
Platforms (SUN, AIX, MS WinNT-2000, HP-UX, RHEL) consisting of working with customers directly or with real-time
automated alerts, as well as need to maintain communication with the team of focal accounts managers, infrastructure team and
local admin/network team engagements
• Installed and maintained Windows NT and 2000 in standalone, Server, Cluster, Load Balancing environments with application
software such as IIS, MS SQL, Active Directory, Carbon Copy, IBM Desktop and others
• Successfully achieved a excellent stand by timely & efficiently handling of maximum numbers of alerts
• Worked as an on site (Universal Server Farm) System Administrator and Network support for all the Servers and Networking
equipment located in IBM Raleigh Farm as to provide faster level III support response to the alert to achieve minimal downtime for
the customer
• Served as Level II System Administrator for GM account in IBM-USF, worked all i.e. monitoring, worked on automated alerts,
worked on change, customer calls level II works, as well as worked extensively with Tivoli monitoring, auditing, validating,
updating and ADSM/TSM.
• THE COPY CAT, LTD. (Nairobi - Kenya) Jun. 1996 ~ Feb. 1999
Senior Network Specialist / System Administrator
• As Senior Network Specialist /Administrator I executed following activities and efficiently handled major projects using Cisco
Systems / Lucent Technologies / MS Windows Products.
• Held accountability for the design, installation, troubleshooting, and support for the Cisco Systems products under WAN and LAN.
• Configured and demonstrated VoIP first time in East Africa, using Cisco 2600 Router connected using leased line and connected
locally to EPABX.
• Provided, Installed, configured and Maintained country wide WAN solution with routers such as high end routers 7200 series to
small 1600 series routers, configured using leased line, satellites links, demand dial-up network setup, X.25-HDLC-PPP-EIGRP-
RIP-Serial/Modem communication, access lists.
• Designed, Installed, Configured and Maintained Building LAN using Lucent Technologies Structured Cabling System (SCS) using
Cisco Core Fibre and Copper switches.
• Maintained DEC Clusters including TRU-CLUSTER as well as Novell Servers.
• Fostered the installation, troubleshooting and for the Servers & all Peripherals under Windows Workgroup/95/NT/Client-Server and
Novell NetWare Platform and application software.
• COMPUTER WORLD (Baroda - India) Apr. 1992 ~ Jun. 1996
Senior Support Engineer
• Oversaw the installation, maintenance, performance tuning, and trouble shooting of both hardware and software from various
vendors and self assembled machine.
• Handled and trained 4-6 Support Eng. for maintaining setup base of about 2,000 system and peripherals.
• Design, Installed and Maintained more than 50 LANs sites on various platforms like Novell NetWare network, Windows
Networking, Peer to Peer Networking through Novell DOS.
• Co-axial to twisted pair cabling, ARCnet and Ethernet using repeaters, bridges, Ethernet hub as network component.
• Installed and maintain sites using VSAT network terminal for Bombay Stock Exchange.
• Involved in the design, installation, troubleshooting, and support of most of the System Hardware i.e. PC XT to Pentium,
Peripherals i.e. Printer, Modems, Scanner, IDE, Hubs, NICs, Multi Media, Graphic Card and etc. and software i.e. MS Windows,
Ms Windows for Workgroup, Windows 95, Ms Office, Novell Network, Corel Office, CAD, PC Plus, PC Anywhere, and MS DOS,
Dr DOS, Anti Virus Software, NDD, QAPlus and other many utility software.
• EDUCATION / TRAINING
• Diploma in Electronics and Telecommunication, Banglore, INDIA.
• Post Graduate Diploma in Computer H/W Maintenance, Bombay, INDIA.
• (Equivalent to Bachelor in USA as per education evaluation)
• ACRC (Advanced Cisco Router Configuration): 5 Days: South Africa.
• ICRC (Introduction to Cisco Router Configuration): 6 Days: Kenya.
• SYSTIMAX SCS Design & Engineering: 4 Days: South Africa
• SYSTIMAX SCS Technical Support: 3 Days: South Africa
• SYSTIMAX SCS Wave LAN Technical Support: 3 Days: South Africa.
• Network: Installation and Administration: 6 months: India.
• Technical Web Support: Web hosting specialist / operations / level 2 support: 1 week: IBM, USA.
• High end Server / Desktop / Network / Communication / Novell / Intranet and Internet Concept / Ethernet Switching / VLAN : In
House: India, Kenya and USA.

4. • Windows NT: 4 Days: IBM USA.
• AIX4-System Administration (Q1114): 4 Days: IBM USA.
• AIX4-Advanced System Administration (Q1116): 5 Days: IBM USA.
• AIX4-Configuring TCP/IP (Q1107): 3 Days: IBM USA.
• AIX4-Performance Management (Q1128): 4 Days: IBM USA.
• Hands On with MC/ServiceGuard (HP): 5 Days: IBM USA.
• HP-UX partition management with vPars/nPars (HP): 5 Days: IBM USA.
• Performance and Tuning (HP): 3 Days: IBM USA.
• Sun Fire ™ High-End Server Administration (Sun): 4 Days: IBM USA.
• Various in-house training on the processes / Customer satisfaction delivery (IBM): IBM USA.
• Various training on HP-UX, VC, OA, WLM, ITIL, SA&D, Change/Incident Mgmt, Microsoft and many small and mandatory
training: IBM USA.
• CERTIFICATIONS: ICRC: Kenya / ACRC: South Africa / CCNA 2.0: USA (expired 2003)
•
• REFERENCES AVAILABLE UPON REQUEST