Francisco Omar Montero Rivas is an experienced IT engineer skilled in network support, troubleshooting, and software analysis. He is fluent in both Spanish and English. Montero Rivas currently works as a CRM administrator where he designed and implemented a CRM system, manages customer service tools, and develops sales reports. Previously, he had an internship providing IT support, troubleshooting desktop issues, upgrading networks, and ensuring system availability. Montero Rivas has a degree in information technology and communications engineering.

1. FRANCISCO OMAR MONTERO RIVAS
Orquídea 306, Colonia Guillén, Piedras Negras, Coahuila 26080
Cell phone: +52 1 (878)7888631
Mail: paco80_montero@hotmail.com
Professional Summary
Dedicated IT Engineer experienced in network and user support, troubleshooting and software analysis.
Skills
- Creative problem solver - Interpersonal skills
- Exceptional communication skills -Working with shifting priorities
- MS Windows proficient - Team player
Languages
Spanish: Native Language
English: Fluent (speaking, reading, writing)
Work History
CRM Administrator 07/2016 to Current
Centro Automotriz Río Grande – Piedras Negras, Coahuila.
 Designed and Implemented Zoho CRM for customer management.
 Managed wide variety of customer service and administrative tools to resolve customer issues quickly and
efficiently.
 Achieved sales goals and service performance requirements through Zoho CRM.
 Developed sales reports using Business Intelligence Tools as Zoho Reports.
 Boosted website traffic by 40% by integrating social networks to Zoho CRM / Zoho Social.
IT Intern 08/2015 to 12/2015
Rassini S.A.B. de C.V. – Piedras Negras, Coahuila.
 Provided base level IT support to non-technical personnel within the business.
 Evaluated and responded to incoming request for technical support assistance.
 Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
 Upgraded and expanded network systems and their components.
 Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
Education
Information Technology and Communications Engineer. 2016
Instituto Tecnólogico de Piedras Negras – Piedras Negras, Coahuila.
IT Technician 2010
Centro de Bachillerato Tecnológico industrial y de servicios # 34 – Piedras Negras, Coahuila.