This document discusses IT service management (ITSM) and related frameworks. It outlines several common ITSM frameworks including ITIL, ISO/IEC 20000, COBIT, CMMI, and PMBOK. It also discusses ISO/IEC 27001 which is an information security management system standard. The document references ITIL's service lifecycle approach including service strategy, design, transition, operation, and improvement. It also briefly mentions some ITSM tools from ManageEngine and planning for ISO/IEC 27001 certification.

1. ITSM-INFORMATION TECHNOLOGY
SERVICE MANAGEMENT
ACECOOK VIETNAM

2. ITSM - INFORMATION TECHNOLOGY SERVICE MANAGEMENT
ISO/IEC 27001-ISMS INFORMATION SECURITY MANAGEMENT SYSTEM

4. ITSM-IT SERVICE MANAGEMENT
• ITSM Frameworks
• ITIL (Information Technology
Infrastructure Library)
• ISO/IEC 20000, ISO/IEC 27001
• COBIT (Control Objectives for
Information and Related Technology)
• CMMI (Capability Maturity Model
Integration)
• PMBOK (PMI’s Project Management
Body of Knowledge)

5. ITSM is a journey

6. ITSM Process

7. ITSM Growing
• ITIL-COBIT-LEAN
• ISO/IEC 27001-ISMS
(Information Security
Management System)

8. ITIL-Service-Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Service Improvement

9. ITIL-World
• Core Service Improvement
• Application: Manageengine
Co (Service Desk,
Application manager, Audit,
OpManager, Firewall
Manager, etc)

10. Family ISO/IEC 27000

11. Planning ISO/IEC 27001

12. IT BUSINESS CONTINUITY

13. Note: