Samantha James is seeking a customer service role where she can utilize her experience providing exceptional customer service and resolving problems. She has over 3 years of experience in customer service roles at Atlas Van Lines and High Pointe Child Care. She is skilled in listening to customer needs, articulating product benefits, and creating solutions. She strives to build enduring customer relationships to boost sales and generate repeat business.

1. Samantha James
8428 Ford Rd Mt.Vernon,IN 47620
Phone: (812) 550-6314| GATORGIRL061224@GMAIL.COM
Customer Service Representative
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
 Dynamic customer service professional experienced in both call-center and retail store settings.
 Excel in listening to customer needs, articulating product benefits and creating solutions that
provide value to the customer.
 Build and maintain enduring customer relationships to boost sales and generate repeat business.
Experience
Atlas Van Lines, Evansville, IN (National headquarters for fast-growing moving company)
Dispatcher, 3/2015 to Present
 Respond to telephone inquiries, providing quality service to customers, vehicle operators, agents,
and associates in a professional and timely manner.
 Listen attentively to caller needs to ensure a positive customer experience.
 Access electronic systems to look up shipment information and availability.
 Strive for quick complaint resolution; commended by supervisor for the ability to resolve
problems on the first call and avoid escalation of issues.
 Excel within a service-oriented company, demonstrating a talent for communicating effectively
with customers from diverse backgrounds.
High Pointe Child Care, Evansville, IN
Lead Teacher, 08/2014 to 3/2015
 Was responsible for the well-being of up to 20 children at a time.
 Created weekly lesson plans
 Handled daily/weekly paperwork for paperwork and administration.
DODEA, Andersen Air Force Base, Guam (Department of Defense)
Educational aid, 3/2012 to 06/2014
 Supported classroom teacher with daily responsibilities.
 Prepared and distributed weekly homework packets
 Worked closely with teacher to create unique, successful instructional lessons
 Escorted students to special classes, lunch and monitored them on the playground.
 Provided individualized instruction to students requiring additional help with lessons.

2. Education
F.J. Reitz High School, Evansville,IN
Diploma, 5/2001
Skills
 Quick learner
 Knowledgeable with Microsoft office software
 Enthusiastic team player
 Solid oral and written communicator
 Organized and detail oriented
Professional References
 John Scott, Atlas Van Lines operation director, 812-499-8207
 Kyle Puckett, Atlas Van Lines operation director, 812-449-4884
 Heather Ducnan, Atlas Van Lines planner, 812-454-1490