Robin Kaplan has over 25 years of experience in management, education, and community association portfolio management. She currently works as a portfolio manager for Henderson Properties, overseeing the daily operational needs and financials of 8-12 condominium and townhome associations. Previously, she worked as an onsite manager for a 78-unit condominium association and the homeowner's association of 1,863 homes. Kaplan also has experience in computer technology education, having owned an international franchise for 16 years, and has a background in education, with a post-baccalaureate degree in elementary education.

1. ROBIN L. KAPLAN
2604 Hunters Moon Lane • Matthews, NC 28105
(703) 303-6040 • rkrobinkaplan@gmail.com
Qualifications Summary
 Certified Manager of Community Associations (CMCA).
 Franchise owner of international computer technology education business for 16 years.
 Extensive management, accounting, marketing and technical experience.
 Computer skills include proficiency in Microsoft Office, Quickbooks, data entry, and a
typing speed of 100 wpm.
Education
Post Baccalaureate in Elementary Education, Western Governors University, 2010
B.S., Decision Sciences/Information Resource Management, George Mason University, 1987
A.A.S., Business Administration, Northern Virginia Community College, 1985
Employment
2013 - Present Henderson Properties, Inc. Charlotte, NC
Portfolio manager for eight to 12 condominium and townhome associations. Act as
communication liaison between board and all contractors providing services to the associations.
Handles all daily operational needs. Coordinates all maintenance, repairs and capital
improvements. Oversees all financials which includes creating the annual budget, recommending
HOA assessment amounts, monitoring all collections and spending variances, and controlling
expenses. Completes site inspections, informs residents of all covenant violations, and
coordinates a cure or oversees the violation fine process. Attends all board, budget ratification,
and annual meetings for all associations.
2011 - 2013 Community Management Corporation Gainesville, VA
Onsite manager of 78-unit condominium association. Acted as liaison between residents,
homeowners’ association, and other third party contractors of 1,863 single-family homes
homeowners association. Supervised support staff and managed day, night and weekend
schedules. Coordinated room reservations for 25 rooms in two facilities. Managed housekeeping
staff of nine. Completed daily schedule of facility events and ensured all rooms are prepared for
events. Created/updated televised Powerpoint presentation of all events. Managed three
databases that controlled resident access to neighborhood and their accounts. Managed annual
renewal of over 100 activity charters, ensured all activities were scheduled, and room
reservations were made. Completed new resident orientations which included creating member
card, assigning visitor passes, access gate transponders, and clubhouse account numbers.
Managed the amenities denial list. Ensured all necessary supplies were maintained and ordered.
2010 - 2011 ITT Technical Institute Chantilly, VA
Recruited adult and high school prospective students, assessed their educational needs and
explained the benefits and objectives of the programs offered by ITT Technical Institute.
Conducted face-to-face and telephone interviews and e-mail correspondence to prospective
students to determine their educational needs, concerns and interests. Facilitated orientation and
registration activities. Closely assisted and mentored students through admissions process.
Robin L. Kaplan - 2016

2. 2006 - 2011 Prince William County Public Schools Prince William County, VA
Daily and long-term substitute at Alvey and Buckland Mills Elementary as well as Bull Run and
Gainesville Middle Schools. Completed twelve-week student teaching in 1st
and 2nd
grades at
Alvey Elementary.
1993 – 2008 Kids ‘N Chips, Inc., DBA COMPUTERTOTS Haymarket, VA
Franchise owner, director, marketer, and instructor of an international educational computer
technology franchise.
 Marketed, hired, trained, and managed a staff of up to 18 trainers providing technology
solutions in day care centers, preschools, community centers, private and public schools.
 Developed career path alternatives, training and motivating employees to pursue full-time
positions in various educational fields.
 Performed all cold-calling, wrote all proposals and contracts; designed all customized
programs; and purchased and maintained all hardware and software.
 Instructed computer classes for students ages 2 ½ through 8th
grade and adults in preschools,
private and public schools, under-privileged grant environments; working with the general
population, developmentally delayed, emotionally disturbed and learning disabled students.
Developed and integrated technology lesson plans for preschool, kindergarten, elementary,
middle school and adult learning levels.
 Pioneered many CTCE opportunities, including the Integrated Technology Resource Program
and Girl Scout Technology Badge Programs.
 The fore-runner in adult computer education, creating and offering custom tailored classes in
computer technology and operation, Internet techniques, Genealogical research, web site
design, databases, and desktop publishing, as well as introductory and advanced classes in
computer programs such as Microsoft Office Suite. Ran a small learning center offering adult
and children computer classes and camps.
1990 – 1993 Electronic Data Systems (EDS) Herndon, VA
Oversaw corporate communications local and wide area networks (LANs and WANs) for
Herndon VA; Washington DC; and Sacramento CA corporate communications offices.
 Performed network administration, coordinated backup systems, and allocated network
resources, recommending system enhancements and performing system-wide troubleshooting
on Macintosh and PC workstations.
 Provided general network consulting, training, and research; specializing in graphic design
technology.
 Trained others to manage networks throughout EDS.
 Provided end-user support.