Elizabeth Garcia is pursuing a B.S. in Criminal Justice from John Jay College with a minor in Philosophy. She has worked in various roles providing technical support, financial aid assistance, and administrative assistance at John Jay College, Hostos Community College, and the New York City Board of Elections. She is bilingual in English and Spanish and has experience working with students on issues like financial aid verification, registration, and navigating new computer systems. She also has internship experience providing paralegal assistance and working in career services and job placement programs.

1. ELIZABETH GARCIA
elizabeth.garcia3@jjay.cuny.edu
PERSONAL INFO: Citizenship: USA
EDUCATION:
08/12- 08/15 John Jay College of Criminal Justice/CUNY, New York, NY
Pursuing a B.S. Degree in Criminal Justice Institutional Theory & practice
Minor in Philosophy
01/10 - 07/12 Eugenio Maria de Hostos Community College/CUNY, Bronx, NY
A.A.S Degree in Office Technology-Medical Management
EXPERIENCE:
02/14-Present CUNY John Jay College of Criminal Justice New York, NY
Student Ambassador Trainer-On-Boarding Coordinator Information Technology Dept.
Aid students/staff with technicalissues including wifi access, web-based applications, and software
problems. Helpdesk coverage involving data entry, answering telephones, and general office support
Help students with registering for classes and maneuvering new registration system. Help Student
with black board (online classes) directions and technology support. Synchronize their emails to
electronic devices-Mac, androids, Apple, Sony, ect. Provide training and orientation to new hire.
Monitored FWS employees schedules and progress. Leadership development, office management and
peer mentoring training
2013/2014 New York City Board of Elections Bronx, NY
2011/2012 Poll Worker/Interpreter/Poll Clerk
Worked during the elections throughout the years assisting the community in voting arears.
Organized tabling, signs, staff, and scheduled breaks for our table staff. Worked as a team leader
to maintain order and establish methods for excellent voter services. Assisted voters in search for
their voting sites. Submitted referral for voters to appropriate locations of service. Aided Spanish
speaking voters in translation and explanation on voting procedures. Submitted affidavit for Voting
for those whom it was necessary. Held count at the end of the night for our table while assisting other
tables complete count for submission. Signed off to the NYPD collection of the votes.
08/14-03/15 CUNY Eugenio Maria de Hostos Community College Bronx, NY
College Assistant-Financial Aid
Supply student with the various Verification process and paperwork information requested. Verify
student financial aid award and assist in problem solving areas of financial aid. Provide guidance for
students with Satisfactory Academic Progress (SAP) appeal issues. Process Verification of
Citizenship, Immigrations status, residency, ParentalGuardianship, Income and IRS transcript
documents, for system update. I provided the FWS employees and students, assistant with FAFSA &
HESC application Process. We assisted student, faculty and staff in Financial Aid information areas.
03/13-07/14 CITY UNIVERSITY OF NEW YORK CENTRAL OFFICE New York, NY
PeopleSoft Campus Solution-College Assistant OSFA
Support Student, staff and faculty in assigned campus to maneuver the new CUNYFirst system
replacing E-Sims. Performed Financial Aid office tasks in the campuses; BMCC, HCC and YORK
College. Executed student services accordingly, personal interactions with student’s files and
information. Verification of documents, such as Citizenship, guardianship, income/tax return
transcript and the necessary documents collected within the process. Participated in many levels of
CUNYFirst training to be able to train staff in Financial Aid areas during campus long length visit.
10/10-08/12 CUNY Hostos Community College/Single Stop Bronx, NY
Administrative Assistant Student Services/FWS/CUNY First Champions Team
Screened applicants and verify their benefit qualification criteria. Provide information to students
about benefits and scholarship grants available if qualified. Scheduled students appointment for legal,
education, healthcare, financial and tax preparation sessions. Update data into BEN’s demographic
record keeping system. Assist students and staff in the implementation of a new course registration
system for CUNY (CUNYFirst). Assisted and conducted tabling events, demonstrations, and public
speaking events. I held trainings and workshops events for students to learn how to maneuver the new

2. Elizabeth Garcia 2
system.
INTERNSHIPS:
01/2013 – 05/2013 PeNa &Kahn PLLC., Attorney at Law Bronx, NY
Student Internship/Fieldwork PSC 390- Paralegal Assistant
Assisted paralegal to perform translation for clients interview for cases. Prepare appropriate document
for clients signing while explaining to client the procedure and planning of the individual case.
Scheduled interview appointments with lawyers and paralegals associates. Organized files and
prepared documentations and paperwork needed for next day court appearances. Made court
appearance along with paralegal on lawyer’s behalf for proceeding. Negotiation and settlements.
Receptionist area, transferred calls to appropriate staff member, created data base files for new clients,
completed filing of documents at the end of the day.
08/2011 – 12/2011 Hostos Community College- Career Service office Bronx, NY
Student Internship CO-OP Education
Assisted student in preparation of resumes, cover letters, professionalletters and performed mock
interviews for better performance. I assisted student in “Dress for Success” workshops. (Where we
taught student the do’s and don’ts wear for an interview. Assisted career service coordinator to
prepare booklet for different majors and specified what job placement, fields and positions are best
adequate with college degree majors and minors. Educated student in job search techniques and
informed of best websites for resume submissions. Provided assistance at all times for services and
advice needed within this field.
10/2011 – 12/2011 Job Plus- Jefferson Houses Inc. New York, NY
Student Internship-Hostos Community College CO-OP Education
Receptionist help desk area, where local residents would sign in for a job search, resume writing,
Career building, Computer classes, workshops. Schedule appointment with associate directors, Job
specialist, Educational specialist, for review and referral to different programs and trainings of choice.
We trained our resident of Jefferson Houses how to utilize the browser to their advantage and how to
create Microsoft word documents of different sorts. Educated our students how to create accounts,
upload document in difference job search sites for employment search of specific kind according to
training and certificate earned. We Provided Security Certificates that lead to Security License.
10/2010-07/2015 Community Connection for Youth Organization (CC-FY) Bronx, NY
Volunteer, Parent and children advocate for community based program
Held workshops of information for parents and children to understand their rights as apprehended by
NYPD officers. Assist parents in the process of youth in DOJJ custody and provide an alternative to
incarceration- Activity based programs for at risk youth. Meetings held for parents and children to
interact together in mediation. We communicate with school, families, and probation officers if any, to
decrease the population of rearrests within youths in the community.
CERTIFICATES:
2015 WPA Certification of Completion of Workforce Violence Prevention New York, NY
Courses Resolving Conflict: A Leadership Approach /Creating Workplace Civility
2013 CITY EXAM (DCAS) Job Opportunity Specialist score 88% New York, NY
2013 Community Connection For youth Bronx, NY
Certificate for Volunteer and involvement
2005 SUNY Educational Opportunity Center Bronx, NY
DCSW Direct Care Service Worker
2004 ETI Emerging Technology Institute Queens, NY
MCSA Microsoft Certified System Administrator
SKILLS: Proficient in Microsoft Word, PowerPoint, Excel and Outlook. Attain excellent service,
Communication and people skills. Knowledge of CPT, ICD-9 &HCPCS medical Coding systems.
Bilingual: English/Spanish. Knowledge of required document needed to perform specific request and
verification of Government inquiries and benefits.