Michelle Perez has a Bachelor's degree in Business Administration from California State University, Fullerton. She currently works as a District Marketing Ambassador and Client Service Professional/Administrative for H&R Block. In these roles, she is responsible for new client growth, marketing, managing client files and calls, and translating between English and Spanish. Perez has also held volunteer leadership positions with the Entrepreneurship Society and Agape Christian Center, where she organized events, led mission trips, and taught Sunday school. She is proficient in Microsoft Office, Spanish, problem solving, time management, presentations, communication, and research.

1. Michelle Perez
www.linkedin.com/pub/michelle-perez/49/64b/14b/
michelleperezlh@gmail.com
(562) 347-0963
EDUCATION
California State University, Fullerton Aug. 2010 – Dec. 2014
Bachelors of Arts, Business Administration GPA: 3.2 Concentration:Economics and Management
RELATED COURSEWORK
 Communications
 Critical Thinking
 Business Writing
 Strategic Management
 Financial Accounting
 Economics:Research Methods
PROFESSIONAL EXPERIENCE
H & R Block
District Marketing Ambassador Jan. 2015 - present
 New client growth,lead and appointmentgeneration
 Guerilla marketing
 Local marketing:streetteams,tax talks, partnerships,events
 RepresentH & R Block in communityevents and educate
 Submitdaily reports of activations,goals,findings,and feedback
ClientService Professional/Administrative Jan. 2013 - present
 Manage all outbound and inbound telephone calls,faxes,and emails
 Ensure confidentialityand security of clients’ tax documents and personal information
 Utilize Excel for expense reports,tracking and managing financial transactions
 Spanish to English and vice versa translator for clients
 Sort, file, retrieve, and update multiple clientfiles
 Manage office supplies inventoryand order as needed
 Manage the daily schedules oftax preparers’ appointmentavailability
VOLUNTEER EXPERIENCE
Entrepreneurship Society
Board Member and Director June 2014-Dec.2014
 Collaborate with board members for special events (e.g.general meetings,fundraising,promotional events,
recruiting)
 Conductsurveys and generate feedback on members’ club experience
Agape Christian Center
Mission Trip, Nicaragua Sept. 2014
 Work with over 800 children in the course of 5 days
 Perceive and engage in others’ needs
 Managing and adapting to unforeseen or unplanned difficulties
 Provide proficient translation assistance for instruction ofdaily activities
Head of Arts and Crafts June 2011-present
 Coordinate activities for children of diverse ages
 Organize and order all the supplies within a budget
 Utilize creative skills to develop projects and crafts to keep children active
Sunday School Leader/Teacher Jan. 2011present
 Collaborate in the organization and coordination ofannual fundraising events
 Collaborate in the coordination and planning ofannual summer programs for children
SKILLS AND INTERCULTURAL
 Microsoft Office (Excel, Word, PowerPoint)
 Proficient in Spanish (oral,written)
 Problem Solving
 Time Management
 Presentation and Communication
 Research