Pankaj Khobragade is seeking a new job opportunity utilizing his 4+ years of experience in Windows, SQL databases, and various operating systems. He currently works as an Associate Technical Support Consultant for Allscripts, where he provides second level support for the EEHR application, ensuring proper functioning of web servers, databases, and resolving performance issues. Previously he worked for 2 years at MphasiS supporting Microsoft products and various applications for JPMorgan. He holds certifications in Oracle, Microsoft, ITIL, and has experience with tools like Salesforce.

1. Pankaj M Khobragade
Address:
Flat no 42,
Riddhi Shiddhi Apartment,
Bibewadi,
Pune – 411037.
Mobile: 9766767208
Email: pm.khobragade@yahoo.in
Career Goal:
To be associated with a progressive and professional organization with challenging and responsible opportunity to
utilize my strength and skills towards organization and personal growth.
Summary:
 Having 4 + years of experience on Windows and SQL Database.
 Exposure on all Operating systems, UNIX & Windows.
Professional experience: 4 years
1) Current Working Organization: Allscripts
Designation: Associate Technical Support Consultant
Work experience: 2 years
Project Details: EEHR
EEHR is an application which is used in different countries by several doctors. It’s an application to ensure that
accurate patient’s information is available for doctors starting from births allergies, diseases, immunizations etc. for
better diagnosis of patient. Every hospital has a first level support and we being a second level support, handle cases
logged by first level support or hospital. Client webservers and databases are totally handled by Allscripts.
Roles and Responsibility:
 To work on cases logged by the First level support.
 To ensure client webservers and database servers are working properly.
 To find performance delay in application and the stored procedure causing it.
 Check IIS configurations.
 Administering IIS 6 & 7 on windows OS. Restarting AppPool service and IISReset.
 Updating SSL certificates and testing the connectivity.
 Confirm ODBC configuration on webservers.
 Login to database and find deadlocks.
 Run SQL trace to find the stored procedures getting called at backend.
 Create views and indexes.
 Run Select, Insert, Update, Delete statement on client database to make the required changes.
 Replace Stored Procedure.
 Taking tables and database backup.
 To link databases in same environment but with different instance.
 Ensure client system operating system and correct links are mentioned in Web.config file of ISAPI.
 To schedule Job to run off-hours
 Create queries with Inner join, to get the accurate and required result.
 To make sure Users are able to access application and have proper preference and workspace assigned.
 Testing the application and stored procedure to find if there is any bug and then report it to Development
team or Business Analyst.

2.  Work with Development team and make sure the issue is resolved in next future release or have some
workaround for client.
 Login to Unix based operating system using putty and check the logs.
 List the files and schedule jobs using cron tab.
 Sound knowledge of Shell scripting.
 Create knowledge articles.
 Experience in ticketing tool Salesforce.
2) MphasiS an HP Company
Designation: (Sr. Tech Support)
Work Experience: 2 years
Project Details: JPMorgan Process.
Roles and Responsibility:
The job profile includes supporting JPMORGAN Clients for the Microsoft products like Microsoft Outlook, Microsoft
Office Communicator. Providing technical support for remote connect, vpn( soft tokenhard token), Active directory,
Single sign on, citrix, login assistance for web based application like (esp, my rewards, TLM). Performing
administrative roles on AS400 mainframe application and checking account running 6 different commands in
command prompt, Domains account administration, incident management handling the tickets logged under or
queue.
Knowledge of Incident management tool such as Vulcan and Peregrine.
Certifications:
1) Oracle Certification: 1Z0-051 Oracle Database 11g: SQL Fundamentals I
2) Microsoft Certification in “Windows Server Administration (70-640)”.
3) ITIL v3 Foundation.
4) Sound knowledge of Shell Scripting and Unix OS.
5) Sound knowledge of Database recovery – High availability, High Safety and High performance.
6) Good knowledge of SQL Business Intelligence tool ex: SSIS.
Achievements/Extra-curricular activities:
 4 times star of the month in 2 year’s timespan with Allscripts.
 CLEAR Value certificate given by manager, for hard work done.
 Participated in inter-company basketball competition.
Brief Profile:
 B.E. in Computer fromRajivGandhi Collegeof Engineering Research andTechnology, ChandrapurAffiliated
to Nagpur University, in 2009 with an aggregate of 61% marks.
 10+2 from VidyaNiketan College, Chandrapur. (Maharashtra State Board) in 2004 with 61% marks.
 10th from VidyaNiketan High School, Chandrapur, (Maharashtra State Board) in 2002 with 62% marks.
IT Skills:
 Language: C,C++,Core JAVA
 Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft
Outlook Express.

3.  Operating System: Linux, Windows Server 2003, Windows Server 2008.
 Format Design Languages: HTML
 Database Languages: SQL Database, Oracle Database.
 Basic knowledge of ITIL V3 Foundation.
Project Work (B.E 4th
Year):
Title: Customizable Filtering Engine for Web-Mails.
Description:
Filtering Engine is mostly used in all big Organizations. Purpose is to avoid an unwanted mails and viruses to enter
in the agent’s mailbox and occupy the precious space. It is set at firewall which protects exchange server from
being attacked by viruses and unwanted mails. Filtering engine contains database where restrictions are stored.
Restrictions are set on the basis of size of mail, subject title of mail, IP address etc. (example: in yahoo spam
folder contain mails which are unnecessary or restricted mail from entering in inbox folder like avoiding
matrimonial mails, bank offer mail, porn email tec.)
Responsibilities:
1. Planning, design, coding and testing.
2. Test execution, effort tracking and report delivery.
Tools:
1. Java
2. JSP.
Personal Details:
Date of birth: 04 April 1987
Nationality: Indian
Language known: English, Hindi and Marathi.
Hobbies: Singing, Listening to music, Tracking, Learning new technology, spending quality time with Friends.
Strengths: Good Grasping Power, Deterministic, Hard Working, Leadership Quality.
Declaration:
I, hereby declare that all the information provided is true to the best of my knowledge and belief .
Place: Pune Pankaj Khobragade