Carolyn Cox has over 25 years of experience in student financial aid administration. She currently serves as the Director of Student Financial Aid at Hagerstown Community College, where she oversees a staff of ten and ensures compliance with financial aid regulations. Previously, she held financial aid director roles at multiple higher education institutions. Cox has a Master's degree in Education Administration and a Bachelor's degree in Business Administration. She maintains active memberships in several financial aid professional associations.

1. CAROLYN COX
520 Davis Drive, Martinsburg, WV 25404 | coxcarolyn5442@aol.com | 304-620-1239
SKILLS & ABILITIES Assure absolute compliance with state and federal regulations, laws and reporting
requirements
Develop, implement, interpret and enforce policies and procedures concerning the operation
of federal, state and institutional student financial aid
Ensure award policies and procedures supporting the mission and enrollment goals of the
college, while maintaining student confidentiality
Coordinate and integrate awarding operations with Admissions, Registration and Accounts
Receivable departments to assure accurate, efficient, effective and timely processing aid
and service to students
Maintain a variety of narrative and statistical reports and records
Direct the preparation of all federal and state reports for financial aid programs
Track the allocation of funds and monitor expenditures of financial aid funds awarded to
students
Develop, prepare and present the annual budget and unit plan for the office to the
president’s council
Establish and implement short and long term goals for the use of technology in the operation
of various student financial aid processes and on line services for students
Oversee various computer programs used in the office - Colleague by Ellucian and Microsoft
office products
Hire, supervise and evaluate the performance of ten full and part-time office staff: ensuring
excellent customer service, planning and coordinating on-going professional development
and developing a strong teamwork ethic within the department
Counsel students with difficult financial situations and make professional judgement
decisions within federal guidelines
Oversee the development of a loan delinquency follow-up / default prevention plan
Resolve and/or assist in the resolution of problems or complaints
Participate and provide leadership on campus scholarship committees and departmental
meetings
EXPERIENCE DIRECTOR OF STUDENT FINANCIAL AID HAGERSTOWN COMMUNITY COLLEGE
HAGERSTOWN, MD 1993 – PRESENT
Provide leadership, promoting and maintaining integrity and timely delivery of financial aid
funds to students
ASSISTANT DIRECTOR OF FINANCIAL AID SHEPHERD COLLEGE
SHPERDSTOWN, WV 1989 - 1993
Manage the student financial aid awarding processes

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DIRECTOR OF FINANCIAL AID COLUMBUS PARAPROFESSIONAL INSTITUTE
COLUMBUS, OH 1988 - 1989
DIRECTOR OF FINANCIAL AID TRI-STATE BEAUTY COLLEGE
CHESAPEAKE, OH 1986 - 1988
EDUCATION WEST VIRGINA UNIVERSTY 1995
MASTERS OF ARTS: EDUCATION ADMINISTRATION
GLENVILLE STATE COLLEGE 1982
BACHELORS OF ARTS: BUSINESS ADMINISTRATION
MEMBERSHIPS DE-DC-MD Association of Student Financial Aid Administrators
Eastern Association of Student Financial Aid Administrators
National Association of Student Financial Aid Administrators
American Association of University Women