Sukhmani Nagpal has over 10 years of experience in business consulting, project management, auditing and education. She holds an MBA from Temple University and a Bachelor's degree from University of Delhi. She is currently a consultant at Protiviti in Los Angeles where she helps clients with internal audits, process improvements and data analysis. Previously she has worked for Temple University, Temple Health System and Deloitte conducting projects in marketing, operations efficiency, and financial audits. She also has experience managing projects and operations at hospitals in India.

1. Sukhmani Nagpal
sukhmani1250@gmail.com | 267.250.5913| 427 S Ogden Drive, Los Angeles, California 90036.
EDUCATION
TEMPLE UNIVERSITY, Fox School of Business,Philadelphia, PA
Master of Business Administration, Majors in Strategy, GPA 3.81/4 August 2014 - May 2016
Global MBA Chair- Fox Graduate Student Association,Member of Fox Board Fellows
 Managed a retail expansion project for a social enterprise based out ofIndia to expand its wholesale retail in the US market.
Generated an additional businessof$3000 just through coupon sales in the month of February of 2015 alone.
 Created and designed a professionaladvising programfor a Philadelphia based reputed non-profit business incubatorto help mid-
stage minority entrepreneurs to growtheirbusiness to the next level.
 Worked on a process improvement project for improving the pre-certification process in a well renowned hospital by identifying
reasons forholds and methods forimproving the number of procedures going through the pre-certification process.
UNIVERSITY OF DELHI, HansRaj College, Delhi, India April 2008 - July 2011
Bachelor of Commerce
Active member of National Service Scheme and Commerce Society
EXPERIENCE
PROTIVITI, Los Angeles,California July 2016 – Present
 Develop an understanding ofbusiness processes, build technical skills in general risk areas,and help the clients with review,
document, evaluate and test controls.
 Compile information and analyze data in order to present solutions relating to internal audit/process improvement to the clients.
TEMPLE UNIVERSITY, FOX SCHOOL OF BUSINESS, Philadelphia, PA, USA June 2015 – January 2016
MBA Marketing Associate
 Managed design and implementation of three direct marketing campaigns: mid-sized companies in Philadelphia region, Executive
Alumni and Part-Time alumni of Fox School of Business. Implemented and launched campaign using research and materials
prepared during Spring 2015. Achieved an open rate of 46% as opposed to the industry average of23%.
 Tracked responses using Salesforce and Google Analytics, and provided leads to the sales team. Generated 2 leads through this
campaign.
TEMPLE UNIVERSITY HEALTH SYSTEM, Philadelphia, PA, USA June 2015 - August 2015
Project Management Intern
 Implemented 6S Lean & Six Sigma methodologies to increase efficiency, patient and staffsatisfaction,and to establish higher
degree of safety and regulatory compliance. This resulted in an increase of staff satisfaction from 38% to 84%.
 Created reorganization maps for 7 different departments in the hospitalusing Visio to bring standardization.This resulted in
increased efficiency, from 62% to 79% in finding supplies. Led two-three member teams to implement the projects.
 Proposed improved procedures to the GI suite of the hospitalto improve cycle time of the current inefficient procedures.Staff can
now find supplies within 30 seconds. Also,identified, examined and interpreted patterns in complex data sets using statisticaltools
primarily Tableau. The analysis helped hospitalmanagement to utilize its resources more effectively.
SUKH SAGAR HOSPITAL, Amritsar, Punjab, India February 2014 - July 2014
Project Manager
 Organized 10 CMEs (Continuing medical education), and 4 medical camps for promoting high educationalstandards for doctors
and nurses.
 Coordinated actions of all departments and ensured their properfunctioning by conducting surveys and providing regular feedback
to all departments.This led to improved quality of operations and efficient delivery of work.
 Implemented new projects,developed project timelines, ran reports across data of150,000 patients to analyze trends in the footfall
and drew conclusions fromthem.
 Improved processesforefficient delivery of patient care, studied business issues ofthe organization and also set standards for
functions and processesin the hospital. This lead to 20% increase in the OPD patients and 25% increase in indoorpatients.
DELOITTE AND TOUCHE, Hyderabad,Telangana, India August 2011 - August2013
Audit Assistant
 Conducted financial statement audits of primarily listed companies and private companies in Life Sciences & Health Care
industry.Projected sound understanding ofthe complete audit process right from the planning till reporting which helped in
effective and efficient conduct of audits and in turn winning more projects from respective clients. The same led to increased
revenues which was demonstrated by increase of hours delivered.
 Performed audits of employee benefit plans involving Defined Contribution Plans & Defined Benefit Plans for several corporate
clients. Identified material misstatements while performing audits which led to effective reporting.
 Presented with a letter of recognition by Deloitte Regional Head for increasing client hours to nearly 200% from the previous year
and bringing additional revenues to the firm. Also, led a team of 5 new hires as part of coaching and mentoring program.

2. SPECIAL INTERESTS AND ACCOMPLISHMENTS
 Games Captain (2006 to 2007), English Editor (2007 to 2008).
 Freelance Volunteer Instructor:2004-2008 (Self). Provided classes in life skills to 20 underprivileged students.Nov 2013- Feb 2014,
(Prardhana Trust): Instructed 160 students of ages 4 to 10 on life skills, arts, culture and recreational activities.