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BAMBA DIENG
1 Habitant drive, North York ON M9M 2N7
 416 524 5305 •  bambieng3@gmail.com
EXPERIENCE & SKILLS SUMMARY
Bilingual Customer Service
 Delivered superior customer service and built customer satisfaction and loyalty
 Provided effective and timely resolution of a range of customer inquiries and strived for
one-call resolution of customer issues.
 Completed ongoing training to stay abreast of product, service and policy changes.
 Strike a positive and cooperative tone with both customers and coworkers.
 Demonstrated best judgment in the disbursement of adjustments and credits.
 Increase the customer experience by providing information on new products, rate plans,
and services through up selling opportunities
EMPLOYMENT HISTORY
École élémentaire Félix –Leclerc (Toronto, On) Jan12– Jun12
Tutoring
 Taught students using a systematic plan of lectures, demonstrations and discussion
groups
 Developed curriculum and prepared teaching materials and outlines for courses
 Prepared, administered and marked tests and papers to evaluate students' progress
 Advise students on program curricula and career decisions and provided individualized
tutorial/remedial instructions
 Supervised independent or group projects, field placements, laboratory work or hands-on
training
FIERA FOODS Company Inc. (Toronto, ON) Apr10 – Sep11, Oct04-Jun2008
Shipping/Receiving/Packaging
 Assembles orders and prepares goods for shipment.
 Records shipment data, including weight, charges, and space availability
 Receives and unpacks materials and supplies
 Reports damages and discrepancies for accounting, reimbursement and record-keeping
purposes
 Completes shipping and receiving reports
 Responsible for shipping products to customers and other vendors when applicable
Arvato Digital Services (Toronto, ON) Feb09 - Jan10
Bilingual Customer Service Representative
 Delivered superior customer service and built customer satisfaction and loyalty
 Provided effective and timely resolution of a range of customer inquiries and strived for
one-call resolution of customer issues.
 Completed ongoing training to stay abreast of product, service and policy changes.
 Strike a positive and cooperative tone with both customers and coworkers.
 Demonstrated best judgment in the disbursement of adjustments and credits.
 Increase the customer experience by providing information on new products, rate plans,
and services through up selling opportunities
EDUCATION
Bachelors of Arts Sep2011-Apr2015
York University, Toronto, ON
International Trade with FITT designation
Boreal College Toronto, ON Sep2007-
Apr2008
General Arts and Sciences
Boreal College Toronto, ON Sep2006 -
Apr2007
Bachelor of economic
University Cheikh Anta Diop, Dakar Senegal Sep1995 – Jul1999
References Available Upon Request

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Resume RV

  • 1. BAMBA DIENG 1 Habitant drive, North York ON M9M 2N7  416 524 5305 •  bambieng3@gmail.com EXPERIENCE & SKILLS SUMMARY Bilingual Customer Service  Delivered superior customer service and built customer satisfaction and loyalty  Provided effective and timely resolution of a range of customer inquiries and strived for one-call resolution of customer issues.  Completed ongoing training to stay abreast of product, service and policy changes.  Strike a positive and cooperative tone with both customers and coworkers.  Demonstrated best judgment in the disbursement of adjustments and credits.  Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities EMPLOYMENT HISTORY École élémentaire Félix –Leclerc (Toronto, On) Jan12– Jun12 Tutoring  Taught students using a systematic plan of lectures, demonstrations and discussion groups  Developed curriculum and prepared teaching materials and outlines for courses  Prepared, administered and marked tests and papers to evaluate students' progress  Advise students on program curricula and career decisions and provided individualized tutorial/remedial instructions  Supervised independent or group projects, field placements, laboratory work or hands-on training FIERA FOODS Company Inc. (Toronto, ON) Apr10 – Sep11, Oct04-Jun2008 Shipping/Receiving/Packaging  Assembles orders and prepares goods for shipment.  Records shipment data, including weight, charges, and space availability  Receives and unpacks materials and supplies  Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes  Completes shipping and receiving reports  Responsible for shipping products to customers and other vendors when applicable
  • 2. Arvato Digital Services (Toronto, ON) Feb09 - Jan10 Bilingual Customer Service Representative  Delivered superior customer service and built customer satisfaction and loyalty  Provided effective and timely resolution of a range of customer inquiries and strived for one-call resolution of customer issues.  Completed ongoing training to stay abreast of product, service and policy changes.  Strike a positive and cooperative tone with both customers and coworkers.  Demonstrated best judgment in the disbursement of adjustments and credits.  Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities EDUCATION Bachelors of Arts Sep2011-Apr2015 York University, Toronto, ON International Trade with FITT designation Boreal College Toronto, ON Sep2007- Apr2008 General Arts and Sciences Boreal College Toronto, ON Sep2006 - Apr2007 Bachelor of economic University Cheikh Anta Diop, Dakar Senegal Sep1995 – Jul1999 References Available Upon Request