This document provides a summary of Mark C. Bryant's career experience and qualifications. He is a senior executive with over 20 years of experience leading large-scale technology projects in both the public and private sectors. Currently, he is a Senior Managing Partner at Gartner, leading their smart cities initiative and global digital innovation strategy.

1. Mark C Bryant, PMP
San Diego, CA | 555.555.5555 | mark@outlook.com | LinkedIn Profile
COO / CIO | DIGITAL INNOVATION & TRANSFORMATION
Technology industry thought leader driving quantum changes across Artificial Intelligence, Data & Analytics and Internet of Things
$360M BUDGET ▪ LARGEST PROJECT: $250M CRM PROJECT ACROSS 22 GEOGRAPHIES ▪ TRUSTED ADVISOR ▪ EXECUTIVE COLLABORATOR
Forward-thinking and innovative senior executive with blended federal, professional, consulting, and military experience – proven success
in transforming business problems into solutions through delivery of strategic projects and business capability modeling within public and
private sectors. Maximize technology investment, support corporate strategy, and delivers business value. Built high performance
professional, federal, and Navy SEAL teams; promoted multi-skilled team competencies through mentorship and inspirational leadership.
Served with the highest levels of DoD, including Secretary of Defense, Chief of Navy Reserve, and 4-star Admirals/Generals
Innovation & transformation agenda – currently driving $XXM smart city
initiative through governing smart city strategy and execution roadmap; ensured
success of State of South Carolina’s $XXM technology infrastructure consolidation
and cloud infrastructure initiative
Discerning sense of business efficiency – saved millions in IT spends through
formalized budget practices, offering precise business automation solutions, and
building leadership consensus over new and emerging technologies
− Saved $500K via deployment of California State’s initial mobile
Smartphone application; recovered $12M out of $20M in expended
funds for a failed technology project for a client
Business rhythm and impact – observed double digit growth (18-30%) by
maximizing technology investment, effectively implementing on technology and
business strategy, driving innovation, improving processes, expanding technical
capabilities, and saving millions in organizational costs
Powerful presenter & speaker at forums/panel discussions/events on digital innovation, emerging technologies, and leadership
Multilingual capabilities and multicultural awareness – Premier relationship builder with high-level government authorities
LEADERSHIP TECHNOLOGY INTERPERSONAL & OTHERS
• Executive Project Oversight • Cloud Infrastructure Planning • Influential & Persuasive Negotiations
• Strategic Enterprise Planning • IT Solutions Development/Ideation • Executive Client Engagements
• IT Development Strategy • Digital Transformation/Innovation • Staff Training and Development
• Cross Functional Team Leadership • Technology Modernization Programs • Presentations & Communications
PROGRESSIVE CAREER HISTORY & HIGHLIGHTS
SENIOR MANAGING PARTNER | GARTNER | NOVEMBER 2012 – PRESENT
One of the largest business and technology research & advisory firm in the world with 14000 employees in 96 countries
Highlight - Led charge to roll out global digital innovation and smart cities strategy across Europe, North America and Asia
P&L - $27M | TEAM SIZE – 40 | REPORTING TO SVP – NORTH AMERICA CONSULTING | PROMOTED TWICE IN THREE YEARS | BUSINESS DEVELOPMENT
Continually elevated to highly visible leadership positions during the tenure – as Senior Managing Partner helmed business/client
development and technology advancements, with strong focus on driving growth-centric and quality-focused program delivery. Joined
executive team to support the market leader in delivering solutions to combat fierce competition and revenue challenges. Catalyzed faster
delivery of programs for Western U.S. Government Practice by steering business development and technology agenda.
Business-centric leadership – achieved 200% and 165% of revenue targets in
2017 and 2018 respectively, with 18-30% growth during (2014-2018); led
multiple consulting delivery teams of 40+ members to ensure client success
Technology modernization efforts – credited with building consensus over
deploying a modern, cloud-based $XXM state-wise voter system; navigated
complexities of highly sensitive political environment, positioning Arizona as a
leader in voter registration and elections technology
Innovation & disruptive technologies – initiated the $XXM digital, sustainable
and resilient smart city initiative; currently delivering value through planning
technology strategy, IT roadmaps, and vendor solutions
Ranked among top #5 Global Managing Partners
$XXM
$XXM
$XXM
2015-2016 2016-2017 2017-2018
Business Impact
(Annual Revenues)
165% achievement in 2018
200% achievement in 2017
$XXM
$XXM
$XXM $XXM
Smart City
Initiative
Voter
Registration
System Project
IT Infrastructure
Consolidation
Initiative
Cybersecurity
Initiative
Global Bandwidth: USA, Middle East,
Korea, Japan, & Western Europe

2. Mark C. Bryant, PMP 555.555.5555 | mark@outlook.com
PROGRESSIVE CAREER HISTORY & HIGHLIGHTS CONTINUED…
SENIOR MANAGING PARTNER | COMPANY 1 | 2012 – PRESENT
Improved relations with high ranking government authorities, earning trust through providing cost-effective solutions – provide oversight
in technological infrastructure affecting the culture, efficiency and relationships of respective state governments
Technology strategy & roadmap planning – credited with delivering a 6-month data & analytics strategy and roadmap for a $50B healthcare
organization
Operate as a trusted technology advisor, identifying and addressing technology transformation opportunities; safeguarded systems and
cultivated a security-focused culture at the State of South Carolina facility
− Ensured success of the $XXM State of South Carolina’s technology infrastructure consolidation and deployment of a shared
service model project - combated a major State-level security breach by formulating a strategic sourcing plan and cloud adoption
strategy, including transitioning 27 state agencies to a consolidated shared services model
Saved $2.5M for the Hawaiian government – revived and timely delivered the $XXM technology modernization program from concept-to-
completion, including re-negotiating vendor contracts and revamping operations and service management processes
SENIOR ADVISOR TO UNDERSECRETARY | US DEPARTMENT OF VETERAN AFFAIRS | 2011 – 2012
DEPUTY SECRETARY (CHIEF OF STAFF), VETERANS AFFAIRS | STATE OF CALIFORNIA, OFFICER OF THE GOVERNOR (2011 – 2012)
State’s leading advocate and resource for veterans who can achieve the highest quality of life | Staff 5K+
$363M BUDGET | 12 DIRECT REPORTS (TOTAL 2K+) | TECHNOLOGY & OPERATIONS OVERSIGHT | STAKEHOLDER ENGAGEMENT & COMMUNICATIONS
AS CHIEF OF STAFF LED STAFF OF 2200 AND 8 HEALTHCARE FACILITIES ACROSS THE STATE OF CALIFORNIA | DEVELOPED 21ST
CENTURY SERVICE DELIVERY MODEL
Chosen among the privileged 8 Navy team members by the Undersecretary at the U.S. Department of Veterans Affairs to introduce
NextGen technologies and service model for veteran’s claims management operations at Silicon valley.
− Revitalize a $XXM project aimed to clear backlog and streamline veteran’s claims management process; project selected in the
White House’s 21st Century Management Agenda as an example of innovation in government
Pivotal member of the Governor Jerry Brown’s executive leadership team – provide oversight and leadership to departmental operations,
encompassing IT, finance, HR, veteran nursing homes and capital assets divisions
− Pioneered development and deployment of the 1st public/private partnership model in State government – strategically
negotiated and secured $500K of private sector commitments to roll out a veterans’ benefits portal
Other prominent wins include – 1) Orchestrated successful rollout of $20M automated healthcare enrollment system, and 2) Saved $500K
via deployment of the State’s initial mobile Smartphone application
MANAGING DIRECTOR, STATE AND LOCAL GOVERNMENT PRACTICE | BLACKSTONE TECHNOLOGY GROUP | 2006 – 2010
A global IT services and solutions firm with a client list that includes many Fortune 1000 businesses and the US Federal Government
$12M P&L | TEAM SIZE – 20 | STARTUP OPERATIONS & TECHNOLOGY SETUPS | BUSINESS DEVELOPMENT | CLIENT RELATIONSHIP MANAGEMENT
Provide strategic direction and leadership in implementing innovative IT and business process solutions that help clients address industry
challenges, achieve cost control, and transform business models within the commercial and public service marketplaces.
− Assigned an executive charter to establish Tokyo, Japan office and grow organization’s state and local government practice –
completed large-scale, $XXM technology projects within timelines, budgets, and as per specifications
− Succeeded in reviving a $XXM multi-million dollar implementation project for a Financial Services client
ADDITIONAL WORK HISTORY | MILITARY WORK HISTORY
Senior Manager | Deloitte Consulting 2001 – 2006
§ Start-to-success driver of multi-million dollar Enterprise Resource Planning (ERP) projects in State and local governments
Commander/Intelligence Officer | United States Navy 1997 – Present
§ Highlights & key positions held - Commanding Officer of a Navy Intelligence Reserve unit (Naval Forces – Korea)
§ Selected as special Japanese Linguist Officer for Commanding Admiral’s staff in Tokyo
§ Enhanced SEAL team’s operational success by 15% | Administered strategic planning, budgeting, and training for three Office of Naval
Intelligence-sponsored Special Programs
EDUCATION & CERTIFICATIONS
MS, Government | The London School of Economics; London, UK ▬ BA, Political Science | University of California; San Diego, CA
Certified Project Management Professional, Project Management Institute

3. 1 | P a g e
SENIOR SALES & MARKETING EXECUTIVE REPUTED FOR DOUBLING, TRIPLING, & QUADRUPLING REVENUE
Digital advertising and marketing expert recognized for maximizing market share,
product/service sales, and corporate impact for Fortune 100 entertainment powerhouses.
Tenacious go-getter and engaging storyteller creates content that resonates with target
audiences across digital channels. Divergent thinker with track record of closing record-
breaking deals and clawing back negative growth trends.
2012 Presidents Award
2011 National Account Executive Chief Deal Maker Award
Obliterated sales goals & won record-breaking deal at Google.
Partner & Artist Relations • Contract / Deal Structure & Negotiation • Digital Media Sales • Event & Video Production •
Consultative Selling • Marketing Solution Development • Multichannel Marketing • Performance Cultures • Mentorship
Career Highlights
Director of Sales
Appointed to position company for profitable sale and improve evaluation by infusing energy into
sales team and optimizing marketing strategy across multiple platforms. Identify and capitalize
on non-endemic marketing opportunities and diversify media buys, positively challenging the
status quo to improve partner retention rates while modernizing marketing experiences.
§ Unmasked non-endemic opportunities using digital
marketing and sales expertise to increase consumer
engagement and drive revenue via branded video,
native content, live events, and experiential
executions.
§ Realized 25%+ revenue yield increase on legacy
advertising contracts after repairing damaged client
relationships by modernizing outdated, ineffective
cross-platform programs.
§ Produced 83% digital revenue growth in first year – reversing 5-years of negative growth to
achieve profitability.
§ Boosted average deal size 50% and captured numerous upfront buys through product
integration selling and robust, scalable distribution plans.
Account Executive - Hybrid
Recruited from Vivant and hit the ground running – spiked revenue 61% within 4 months
of joining ABC. Rebranded ABC as forerunner in modern media providing innovation and
cutting-edge programs via social channels and short-form original video series. • Led
Master Service Agreement (MSA) negotiations with Amazon • Upfront Terms& Conditions
with Disney • Numerous first-to-market executions
§ Quadrupled digital revenue from $7M to $25M in 4 years, expanding Western region and
resulting in onboarding of 2 additional sellers.
§ Sold and executed first-ever official scripted VR experience for Lexus in collaboration with ABC
show Quantico — earned Award accolades and formal recognition for flawless execution.
§ Drove adoption of innovative ad-product technology that enhanced user experience on
media players with continuous engagement; partnered with Toyota and Disney on first- to-
market executions companywide.
Entertainment Weekly
2017 to Present
Purveyor of modern design and media
company with ~80 employees,
connecting 7 million consumers with
professionals worldwide.
P&L: $3M Direct Reports: 2
Territory: West & Midwest Regions
Reports to: Chief Revenue Officer
Multiplatform Footprint: YouTube
Facebook • Instagram • Twitter
Pinterest • Apple News+ • Soundcloud
iTunes • Google Play
Non-Endemic Partners: Lexus • Toyota
Hewlett Packard • Porsche
ABC Group
2013 - 2017
Fortune 100 ranked subsidiary of Disney Media
Networks that oversees television assets
owned and operated by The Walt Disney
Company. Over 7,000 employees worldwide.
Region: West; P&L: $12M in
multiplatform ad sales Team: 3
Reported to: Sr. VP of Sales
Platforms: Hulu • AOL • YouTube
Snapchat • Instagram • Twitter
Facebook and more
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555.555.0555 | tarab @yahoo.com
www.linkedin.com/in/
$0
$10
$20
$30
2017 2016 2015 2014 2013
REVENUE GROWTH
IN MILLIONS
Company 1
Company 2
Company 3
Company 4

4. 2 | P a g e
Original Digital Series & Content Achievements
Cross-Platform Distribution Projects:
Double Agent: Crossed all digital touchpoints with 5-part, scripted original video series with
Primetime Marvel Agents of Shield and Lexus collaboration.
Via ABC.com; Syndication via YouTube; Hulu, Social Media Fan Engagement
Prius: Drove scatter revenue and elevated Prius awareness for Toyota with first-to-market
social execution into Primetime Modern Family.
Via Twitter Amplify & Facebook
Account Executive
Reputed for infiltrating challenging markets and powering explosive growth while securing
largest digital deals in Vivant’s history. Generated marketing, client retention, and new business
strategies. Raised the bar for performance and crushed sales goals year over year.
§ Shattered company record with $3.3M multi-channel program deal with T-Mobile – an 8-
hour, multi-screen, cross-network program including original content, live and VOD streaming,
talent integration, social and OTG activations and licensing rights.
¾ Featured Taylor Swift, Bruno Mars, Alt-J, FistAidKit and more.
§ Realized 275% revenue growth YoY with multi-channel automotive partnerships.
§ Eclipsed $7.4M sales target by 36% to deliver 24% YoY revenue boost.
§ Closed largest, single-title buy for Spike Digital Entertainment, ultimately producing OTG
sneak-peak Comic Con screening party.
§ Dominated multiple verticals by collaboratively developing integrated programs with cross-
functional teams.
¾ Automotive • Entertainment • CPG • Gaming •Technology • Mobile / Wireless
Past Success
Various Sales Leadership Roles Created transformative sales strategies for the
world’s largest media and entertainment companies.
§ Company 3 | Account Director, West: Ramped online sales revenue 200%. Drove
integrated marketing and branded entertainment opportunities inclusive of passive and
active integrations.
§ Company 4 | Sr. Sales Executive: Captured 6-figure programs across automotive, travel,
and financial markets and cultivated non-endemic relationships in entertainment and CPG.
Leveraged
§ Company 5 | Senior Sales Executive: Expanded southwest regional revenue 180% and
cinched business with Paramount, Disney, Universal Studios, & Fox. Reached up to 123%
quota for sales revenue across 13 sites.
Education
Studies Toward Bachelor of Science in Marketing and Graphic Design |The University of California
ABC Group
Won major franchise extension to
The Bachelor series with ongoing
partnership sell-out.
Formally recognized by EVP &
President for extending multiple film
release campaigns into first-to-market
executions across platforms
Vivant
2010 – 2013
Fortune 500 media company ranked 9th largest
in the world with $14B in revenue.
Region: West; P&L: $12M in
multiplatform ad sales Team: 3
Reported to: Sr. VP of Music &
Entertainment
Platforms & Networks Covered:
Hulu • AOL • YouTube Snapchat •
Instagram • Twitter • Facebook •
MTV • VH1 • Comedy Central •
GameTrailers (Mobile / Social / On-Air)
Honors & Recognition
President’s Award for leadership,
integrity, innovation, and revenue.
National Account Executive Chief Deal
Maker across all media properties based
on delivered revenue, new business,
yield management, and client service.

5. MELISSA MILLER, B.SC.
City, State 00000 | 555.555.5555 | email@gmail.com | https://www.linkedin.com/in/
VP / DIRECTOR, SALES/SERVICE STRATEGY ►$100M to $1B+ Banking/Finance / Call Center Ops
Teams to 600+ | $30M P&L | Regional & National Oversight | 1000+ Call Center Seats Across 8 Banking Departments
Transformational Leader with 20+ years of verifiable success—driving significant growth, profitability, and operational efficiency
for multibillion-dollar retail and finance service industries. Incorporate team leadership, strategic planning, and staff
development/coaching to accelerate operations and customer satisfaction, while stewarding team direction and financial
performance. Navigate fast-paced call center management, operations, customer service, and special pilot programs, while
streamlining processes, controlling cost parameters, and influencing decisions by leveraging timing, staffing, and procedures.
EXECUTIVE STRENGTHS IN STRATEGIC PLANNING, PROBLEM SOLVING, BRANCH LEADERSHIP, AND STAFF DEVELOPMENT
• Team Leadership
• Finance/Cash Management
• Sales/Marketing Growth
• Strategic Communications
• Banking & Finance Ops | Lending
• Program/Project Management
• Process Improvements | Six Sigma
• Business Growth/Innovation
• Tactical Remediation Plans
• Analytics/Risk Management
• Call Center Sales/Solutions
• Regulatory Compliance
• Talent Development
• Customer Satisfaction
• Relationship Building
• Financial Performance
Technical Expertise: MS Office | Predictive Dialer/Telephone System | Workforce Management/Scheduling
CAREER SUCCESS
SANTANDER BANK, Providence, RI 2012 to Present
$3B+ bank offering a wide range of financial products/services with $54B+ in deposits and operating about 650 retail banking offices and
2000+ ATMs, while employing 9.8K employees.
SENIOR VICE PRESIDENT / DIRECTOR, OPERATIONAL SUPPORT [2016 – President]
Real-Time Administration for All Call Centers –1000+ Seats/8 Departments | Capacity Planning | Staffing Models | Scheduling |
Regression Analysis Operations | Short/Long-Term Business Continuity Planning | Risk/Compliance | Budget | 25 Direct Reports
BUILT HIGH-PERFORMANCE TEAM DURING THE FIRST 4 MONTHS AND SPEARHEADED NUMEROUS KEY PROJECTS.
¨ Drove efficiency, compliance, transparency, and business continuity planning through deploying Operating Plan that provided in-
depth analysis and risk/compliance administration. Influenced decisions with astute timing, staffing, and procedures.
¨ Spurred decision-making by delivering timely communication of relevant information to operational business line leaders.
SENIOR VICE PRESIDENT / DIRECTOR, CUSTOMER SERVICE CENTER [2015 – 2016]
Multi-Site Customer Service Center Operations | $22M Budget | 600+ Employees | 2M+ Customers | Interim Director, Fraud Operations,
6 months
ELEVATED PRODUCTIVITY BY FOSTERING IT IMPROVEMENTS AND STREAMLINING PROCESSES WHILE CUTTING COSTS.
¨ Increased CSAT 5 pp over 6 months; boosted fee waiver limits. Championed customer sales/service excellence by empowering
front-line staff and building trusted relationships with Channels and SME product areas.
¨ Steered Client Management Group to improve deposit growth 40% and reduce 21% customer attrition in Year 1; navigated and
refined Client Management Group strategy in alignment with overall bank objectives.
¨ Improved service level by 53 pp and decreased average response speed from 15+ minutes to <90 seconds.
¨ Reduced AHT from 420 to 360—mitigated costs as a result of adding FTE for major credit card reissue.
¨ Increased employee satisfaction by 14 pp and lowered attrition 18%—from 42% to 24% during first 6 months. Saved hiring costs
with 75% of management positions being filled via internal promotions.
¨ Enhanced operational activities on OCC Sales Practices Exam; executed remediation plans as structured communication tools by
partnering with business line leaders. Researched and summarized findings; provided documents and interfaced with OCC.
40%
Deposit
Growth
Sales YOY
Up 350%
Reduced
Customer
Attrition
20%+
Cut Costs
25%
Elevated
CSAT 12 pp
and
Employee
Satisfaction
14 pp
Continuity Planning
Relationship Building
Customer Satisfaction
Sales Growth
Empowering Leadership
Multiple, Diverse Teams
Advanced Analytics
Coaching/Development

6. Melissa Miller, Page 2 555.555.5555 | email@gmail.com
SENIOR VICE PRESIDENT / DIRECTOR, CLIENT MANAGEMENT GROUP [2012 – 2015]
Operational & Functional Team Leadership, 75 FTE | Tactical & Strategic Planning | Training & Coaching | Succession Planning | Project
Planning Relationship Building with Network, Business Banking, Mortgage, and Santander Investment Securities
INCREASED WALLET SHARE 40% AND CUSTOMER SATISFACTION 11 PP BY PROVIDING A RELIABLE, SINGLE POINT OF CONTACT AND
DEVELOPING A CENTRALIZED TEAM OF PREMIER RELATIONSHIP BANKERS FOCUSED ON MASS AFFLUENT CUSTOMERS.
¨ Secured board’s first approval of newly developed NBPA process by developing and executing detailed project plan.
¨ Fostered customer-driven opportunities by addressing enterprise issues via strategic plans. Informed stakeholders on business
line updates and boosted morale by partnering with Network, Business Banking, Mortgage, and Investment Securities.
BANK (NOW BANK), City, State 2006 to 2013
VICE PRESIDENT / DIRECTOR, SPECIALIZED CUSTOMER CONTACT CENTERS
Led Specialty Teams Supporting Inbound, Outbound, Direct Mail, and Internet Fulfillment Support for Sales & Business Banking | 200+
Staff Impacting 1.2M Customers | Strategic Planning | Customer Service/Sales | Relationship Building
ENHANCED EFFICIENCY , PRODUCTION, AND CSAT IMPROVEMENTS BY LEVERAGING ANALYTICS AND RELATIONSHIP INFLUENCE .
¨ Facilitated a seamless transition of systems while minimizing customer impact, and serving as SME for Contact Center in
Santander merger and systems transformation, supporting GAP analysis, UAT testing, P&Ps, training, and problem resolution.
¨ Reduced customer attrition 20% through developing and instituting Switch Services Program to help customers transition their
banking relationship, specifically focusing on Direct Deposit, ACH Debits, and Bill Pay.
BANK, City, State 2000 to 2006
$5B+ bank with 17K+ employees operating in 11 states and ranking 20th
on the list of largest US banks; 1200+ branches and ~3200 ATMs.
VICE PRESIDENT / DIRECTOR [2000 – 2005]
Call Center/Multiple Departments | Led 200+ Employees/5 Unique Business Lines | Strategic Planning | Expense Control | Customer
Experience Improvements | Policy/Procedural Compliance | Technology Oversight | Relationship/Alliance Building | $8M Budget
DRASTICALLY GREW SALES AND EXECUTED CUSTOMER OUTREACH INITIATIVES VIA 1X CAMPAIGNS AND ONGOING PILOTS.
¨ Decreased employee attrition rate by 50%+ through rejuvenating Sales Team to exceed targets.
¨ Increased YoY sales by 350% —from $900M to $3.2B by revitalizing Phone Sales Program for inbound call center.
¨ Built collaborative relationships with internal departments: Marketing, Business Banking, Research, Finance, and Internal
Business Partners; managed business unit vendors and openly communicated key goals with management.
¨ Elevated customer satisfaction rate 9% and catalyzed 19% attrition reduction by spearheading Customer Service Program.
Proactively informed customers concerning dormant accounts or impact of bank errors.
EARLY ROLES AT BANK:
VICE PRESIDENT / DIRECTOR | Project Management | 40-Member Project Staff, 3 States
¨ Capitalized on marketplace churn due to several regional mergers and fostered incremental lift in new checking accounts in 100K+
units via managing 10-month special project.
ASSISTANT VICE PRESIDENT / BRANCH MANAGER
Bank Operations | Branch Staff Supervision | New Bank Branch Opening | Sales | Customer Service | Risk Management
¨ Achieved branch goals by 170% average. Enforced compliance with bank policy/procedures by coaching staff.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Arts, Psychology | Bachelor of Science, Business Administration –
IBT – Executive Leadership & Communication | Dale Carnegie Professional Training | Bank Boston Management Training Program
Lean Six Sigma Black Belt Training, Six Sigma Academy
BOARD GOVERNANCE
Board Member – Children’s Workshop Mentoring Program

7. UNITED STATES MARSHAL
INTEGRITY | HONESTY | LOYALTY | COURAGE | DIPLOMACY
DOING THE RIGHT THING, EVERY TIME
Tactical, highly accomplished law enforcement expert with
impressive career hallmarked by repeated closure of high-profile
cases with flawless documentation dossiers.
Respected leader of investigative teams working with a myriad
of cases including homicide, narcotics, internal affairs, financial, and
mob-related investigations.
Inspiring leader who mobilizes and empowers decision
makers by providing objective, transparent investigative reports and
evidence with utmost integrity. Adept at rapidly establishing rapport
and ascertaining the truth of allegations, protecting the public and
public servants with equal fervor.
NOTABLE ACCOMPLISHMENTS
þ Embraced challenge to take down powerful civil servants in federal, city,
and state arenas in New York, high-level political leaders, and elected
officials by leading sensitive investigations and gathering intelligence
through undercover operations to successfully prosecute these
individuals.
þ Displayed integrity and courage during internal investigations into
widespread corruption, facing sensitive political climate and intense
interdepartmental pressure, embodying the spirit of justice and honestly
investigating and prosecuting corruption predecessors turned blind eye
to.
AWARDS + HIGH-PROFILE CASE HIGHLIGHTS
DISTINCTIVE SKILLS
Federal Investigations & US Criminal Code
Political Savvy & Tact
High-Stakes Negotiations & Interrogations
Elite Team Leadership
Presentations & Communication
Departmental Alignment
Diversity & Cultural Sensitivity
CAREER PROGRESSION
Special Agent in Charge – NY, NJ + MA
Chief Criminal Investigator – Corruption
Criminal Investigator
Inspector & Special Investigator
Special Agent
Patrol Officer
HIGH-PROFILE ASSIGNMENTS
CityTime
$600MM NYC Payroll System Fraud Case
James Joseph “Whitey” Bulger
FBI Most Wanted List – Successfully Prosecuted
Dirty 30
Notorious “Nannery’s Raiders” – 28 Police Officer Arrests
8X Commendation Letter Recipient
New York State Inspector General
Appreciation Award
Commissioner of New York City
Department of Investigation
Recognition Award for CityTime Case Win
US Attorney General
2X Recipient, Meritorious Award
William M. Tendy Award
Special Achievement Award

8. RONALD GARDELLA | PAGE 2
PROFESSIONAL HIGHLIGHTS
SPECIAL AGENT IN CHARGE
[area offices in Trenton, NJ + Boston, MA]
Recruited to lead operations and staff of elite law enforcement managers, investigators, analysts, and support staff
throughout Northeast region in investigative efforts surrounding criminal and corruption allegations leveraged against any
and all entities under United States Department of Justice umbrella.
§ Earned public and department’s trust, confidence in and
support of investigation conclusions through diligent
investigation of corruption allegations employing sensitivity,
tact, discretion, and integrity from beginning to conclusion.
§ Routinely liaise with Executive leadership and high-ranking
officials across Northeast region to advise on and investigate
sensitive matters.
§ Coordinate investigative and prosecution efforts with federal,
district, state, and local attorney offices as well as all levels of
law enforcement departments and agencies.
§ Ensure investigations are conducted with objectivity and
fairness, overseeing every facet of corruption investigations
leveraged against federal agencies including: FBI, DEA, ATF,
Federal Bureau of Prisons, Executive Office of the United
States Attorneys, and all component agencies.
CHIEF CRIMINAL INVESTIGATOR, PUBLIC CORRUPTION (2000 – 2013)
Promoted to Chief Criminal Investigator based on exemplary leadership and arrest record, earning multiple commendation
awards and accolades for repeated positive outcomes. Key player in high-profile, highly-charged, multiagency
investigations resulting in multiple arrests and successful prosecution of dozens of criminals responsible for deflating
public opinion of the New York Police Department.
§ Helmed investigative team in $600MM CityTime case, coordinating efforts with numerous investigative agencies;
interfaced with internal and external stakeholders at every phase of the investigation; provided detailed reports
and forensic evidence resulting in successful prosecution and 20-year sentences for accused.
§ Deftly handled tense questioning situations and maintained composure and focus despite media attention, political
pressure, and internal departmental issues during numerous internal affairs investigations.
TACTICAL EXPERTISE
Fraud
Mail, Wire, Bank Embezzlement, Food Stamp,
Housing, Money Laundering & Complex
Financial Investigations, IRS
Violent + Mob Related
Narcotics, Kidnaping, Transportation of Stolen
Property, Intimidation, Murder, Extortion, Sex
Trafficking, Gang Activity, Conspiracy, RICO
Violations, Fugitive Apprehension
Internal Affairs
Official Misconduct, Political Corruption,
Police Corruption (Federal, State, Local),
Bribery, Larceny

9. RONALD GARDELLA | PAGE 3
§ Established and nurtured trusting, positive relationships with staff, leveraging affable personality and strong
interpersonal and communication skills to foster an open, communicative working environment and proactively
address potential ethical issues.
§ Elevate organizational public image by handling every interaction with law enforcement, political, or
administrative staff facing any allegation with discretion, poise, and objective empathy—eliciting cooperation,
forthcoming dialogue, and swift case conclusion.
CRIMINAL INVESTIGATOR (1990 - 2000)
Embraced challenge to transform department and public perception and mistrust of police department riddled with
corruption allegations and overt criminal activity at high levels. Took on increasingly challenging duties and cases, earning
commendations and awards throughout tenure for service to the department and the public, always acting with integrity
and upholding the Justice Department’s mission to ensure public safety from threats both foreign and domestic.
§ Championed famous effort to ‘clean up’ New York Police Department, working in concert with several agencies
to investigate and prove criminal activity of well-known “rouge officers” self-titled “Nannery’s Raiders,” ending
years of criminal activity and raising the bar for officers across New York.
o Investigative acumen resulted in successful end to two-year investigation into civil rights violations,
extortion, grand larceny, and distribution of narcotics by 33 officers in 30th precinct.
§ Elevated public perception of law enforcement organizations and paved the way for reparation of damaged public
relations with community.
§ Spearheaded undercover operations for Justice and Treasury departments, collaborating with numerous agencies,
departments, and leadership teams during planning, execution, and prosecution of stings and investigations.
EARLY LAW ENFORCEMENT SUCCESS
EDUCATION & PROFESSIONAL AFFILIATIONS
John Jay College of Criminal Justice | New York, NY
Member, Federal Law Enforcement Officers Association
Member, New Jersey State PBA (Federal Chapter)
Member, Society of Asian Federal Officers (SOAFO)

10. ANNA MILLER 337.591.2293
Brooklyn, NY 11229 katherine@gmail.com
CHIEF OPERATING OFFICER — CHIEF STRATEGY OFFICER
OFFERING LEADERSHIP & STRATEGIES DIVISION WIDE TO FACILITATE ORGANIZATIONAL EFFECTIVENESS & OPERATIONAL EXCELLENCE
BOLSTERED BY EXPERIENCE IN FINANCE, COMPLEX DEAL STRUCTURING & CLIENTS CENTRIC SOLUTIONS
Savvy, forward-­‐thinking executive leader with career marked by continually evolving and ascending roles. Harnessed robust
arsenal of people management, financial, product development, and business strategy acumen to transform Goldman Sachs’
financing group. Oft-­‐selected to serve on high visibility committees with enterprise-­‐wide impact.
Value Offered:
10+ Years’ Leveraged Finance Experience
Trusted Advisor to Executive Leaders
Chief of Staff to a $2.5B Financing Group
Robust Corporate Engagement
Positioning Resources & Talent for
Scalability & Growth
Launched $4B Product Line
Change Management Strategist
Building a Culture of Excellence &
Professional Development
Significant Milestones:
→ Restructured and realigned 550+-­‐member business unit to improve
organizational structure. Returned underperforming equity capital
markets group to #1 global ranking.
→ Pioneered Goldman Sachs’ letters of credit product line—
transforming a blank slate into a $4B portfolio.
→ Delivered 9% year-­‐over-­‐year employee retention improvement.
Steered human capital and performance management best practices
to establish a culture of excellence.
→ Exploited cutting-­‐edge technologies that redefined the client
experience, introduced real-­‐time data analytics, and boosted
organizational efficiency.
PROFESSIONAL EXPERIENCE
GOLDMAN SACHS & CO. 2012–Present
Chief of Staff | Business Unit Manager, Goldman Sachs Financing Group (2017–Present)
Oversee business management, strategic planning, and resource allocation for the $2.5B, 550+-­‐member financing group, the
investment banking division’s largest business unit. Strategize with functional leaders to drive operational excellence, financial
planning, and employee performance. Lead 7-­‐member team of senior management, analysts, and associates.
Business Strategy & Revenue Optimization
¨ Turned around flagging equity capital markets group to return to #1 ranking in only 1 year—restructuring business
model and staffing structure and facilitating change management efforts.
¨ Boosted financing group’s revenue-­‐generating capabilities by identifying and maximizing cross-­‐division coverage
opportunities and introducing robust accountability metrics.
¨ Partnered with chief financial officer to drive business planning; conduct budget forecasting and resource allocation;
and direct periodic business reviews.
¨ Liaised between functional leaders and technology strategists to design and implement solutions that increased
revenue growth, operational efficiency, and client satisfaction.
Organizational Leadership & Operational Excellence
¨ Increased employee retention 9% year-­‐over-­‐year and championed diverse workforce hiring and engagement
practices.
¨ Orchestrated development and launch of fully integrated marketing platform that added value to the client
experience and harnessed value of real-­‐time data analytics to drive decision making.

11. ANNA MILLER Page 2 of 2 | | katherine@gmail.com
GOLDMAN SACHS continued
¨ Spearheaded intern program for 80 participants—steering recruiting, candidate selection, and communications to
deliver a meaningful experience for emerging talent.
¨ Reduced business unit headcount 5% without sacrificing productivity and efficiency.
¨ Developed group-­‐wide communications strategy—executing annual conferences with up to 700 attendees,
coordinating internal meetings in conjunction with executive office, and managing partner speaking engagements.
Vice President, Debt Underwriting Group | Global Head of Letters of Credit Group (2012–2017)
Originated, structured, and negotiated complex debt capital market transactions, overseeing ongoing portfolio maintenance
and management. Conceptualized and launched brand-­‐new letters of credit product offering, instituting policies and
procedures for product approval process. Managed and developed 5-­‐member team of associates and analysts.
¨ Vaulted letters of credit notional portfolio value from zero to $4B.
¨ Introduced rigorous practices and built team from scratch to position new product line for success.
¨ Nominated to serve on firm’s Finance People Development Committee (only leader from entire group selected) and
the Women’s History Month Planning Committee due to exceptional work.
¨ Planned and executed 2015 Women Entrepreneur Panel.
BARCLAYS CAPITAL 2007–2012
Portfolio Manager | Credit Risk Executive | Analyst
Ascended through roles with increasing scope and impact. Managed $8B loan portfolio covering Latin America, investment
services; technology, Media, and Telecommunications; aerospace and defense industries. Tapped to restructure distressed
credit portfolios during recession due to positive workout outcomes, loss mitigation, and improved recovery timelines.
Developed and executed action plans to protect firm’s position with highly leveraged companies during credit crisis.
¨ Led high-­‐profile transactions including in-­‐court restructures for Tribune ($13B) and Landsource Communities ($1.2B).
¨ Selected out of 750 nominees from 27 countries as Woman of the Year finalist in Women of Inspiration Category.
¨ Sourced, identified, and attracted top talent as credit risk management recruiting committee member.
JPMORGAN CHASE BANK, N.A. 2004–2007
Analyst
Completed rigorous, highly selective multi-­‐year training program in 10% of class. Gained exposure and expertise in middle
market banking—partnering with mid-­‐sized companies across diverse industries.
EDUCATION
Juris Doctor | Brooklyn Law School
Bachelor of Business Administration (magna cum laude) | Bernard M. Baruch College—Macaulay Honors College
Industry Certifications:
Series 7 & Series 63 | Financial Industry Regulatory Authority (FINRA)
COMMUNITY LEADERSHIP
Strategic Committee Member (2014–Present)/Board Member (2012–2014) | Mazel Day School