Pankaj Mishra has over 15 years of experience in roles involving sales, customer service, data analysis and reporting. He is currently a Senior Executive at Spectranet where he manages over 110 partners and vendors, tracks revenue and handles billing and collections. Previously he worked at Aon Hewitt as a Benefits Operations Administrator and at Exl Services as a Customer Care Executive. He has a bachelor's degree from Magadh University and is proficient in Excel, SAP and Siebel with experience developing automated reporting tools in VBA.

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Pankaj Mishra
S-137, Pandav Nagar, New Delhi
Behind Radha Krishna Mandir
New Delhi-110092
Mob: 7838111018 / 9910820555
E-mail: mail2pankajm1@gmail.com
Objective
To work with an organization offering dynamic professional environment which will help me to
achieve the goals of the organization and simultaneously enhance my skills and knowledge.
Qualities
Time Conscious, Hard working, Sincere & capable of handling responsibilities independently.
(Key Skill – Knowledge of Advanced MS-Excel with Macros, SAP & Siebel.
Professional Experience (Spectranet, Delhi) - Nov’2013 – till date
Designation: Sr. Executive - MIS & Sales Coordinator
Job Profile
 Daily/weekly/monthly reporting of account manager performance to management and individual
A/C Mgr
 Managing 110 Channel Partner and third party vendor agreement, commission calculation and
processing
 Publishing PPTof monthly sales performance zone wise w.r.t. AOP targets for management
review
 Managing sales lead allocation & updating feedback from account manager in CRM
 Allocation of collection target to collection team and tracking daily collection
 Tracking overall revenue impact on monthly basis for all LOBs
 Managing suspension/PD in NOC and billing system
(Aon Hewitt, Gurgaon) - Jan’2012 – Oct’2013
Designation: Benefit Operation Administrator
Job Profile :-
 Being a keymember of content data analysis team, ensuring accurate calculation of benefits due
to employee for their complete tenure of service
 Assisting CDG associate to resolve any kind of benefit related query for US profile
 Providing timely and accurate reports to client as per their requirement within defined TAT
 Storing data for future reference and other reporting requirements
 Start using easily VBA based automated tool for Manual Calculations.
 Creating daily/weekly report for client through constructor & learning Cognos.

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Exl Services(I) Pvt Ltd., Noida (Mar’2007 – Dec’2011)
Designation : Customer Care Executive
Job Profile
 Performing backend operations of British Gas (Verification of alerts delivery, other
communication proof with customers) and approving issue of warrant
 Issuing warrant for those customers who are not paying the debt amount.
 Exception clearance of monthly billing on daily basis by performing service related transactions
on the standard platforms and tools provided by the company like SAP, Seibel, etc.
Extra Initiative :
 Spoc for several reports based on Excel i.e. Collated Trackers, Daily Clearance etc on a daily,
weekly or monthly Basis for different verticals
 Creating Dashboard for team by using MI Sheet & PPT’s.
 Good Knowledge of If, Sumif, Countif, V-lookup, H-lookup, Index & Match, Is Error, formulas
 Trainer for “VISIT UPDATING PROCESS” in ExL Services
 Developed VBA based tool to minimize the escalation matrix, department wise.
Achievements:
 Awarded Star of the Month (October) for excellent creating valuable Project for analysis.
 Awarded for developing monthly VBA based tool to minimize the matrix report.
Academic:
 Graduation from Magadh University, Oriental College, Patna City.
 Intermediate from B.I.E.C, Oriental College, Patna City.
 Matriculation from B.S.E.B, Marwari High School, Patna City.
Personal Information:-
Date of Birth : 15th Sep, 1979.
Passport No. : G9713440
I hereby declare that all the details given above are true to best of my knowledge and belief.
Date :
Place :
Signature
Pankaj Mishra