The document provides a summary of qualifications and work history for Lee Kathryn Nieves Ramos. She has over 15 years of experience in quality assurance, project management, and operations roles in Puerto Rico, including her current role as Materials Quality Leader at Procter & Gamble since 2014. Prior to that, she held positions at Procter & Gamble, Lehigh Press, TM Automation International, and Mueblerias Berrios. She has a MBA in Industrial/Operations Management and is proficient in SAP, Trackwise, Microsoft Office, and other systems.

1. Lee Kathryn Nieves Ramos
HC 05 Box 55038 Caguas, PR 00725
787-640-3992
Email: leekathrynsjs@yahoo.com
SUMMARY OF QUALIFICATION
 Excellent written and verbal communications skills (English and Spanish)
 Self-starter and Team Oriented
 SAP and Trackwise system expert
 Highly skill in the use of Microsoft Office Software
WORK HISTORY
Materials Quality Leader-Procter and Gamble Cayey P.R.
August 2014 to Present
 Non Conformances investigator and Materials Quality System Leader.
 Perform investigation about quality issues from raw and packing materials
 Generated and maintained Non Conformances trend reports as required.
 Provided support to the core business (Process and Packing) regarding materials
quality
 Manage the expedition of non-conformances investigations on a timely manner
to alleviate inventory impact
 Trained others in processes and systems related to Materials Quality.
 Implemented systems to develop the capacity of the members of the Materials
Quality Team to get the expected results efficiently and consistently.
 Implemented systems to reduce the recurrence of suppliers non conformances
 Member of the Organizational Pillar and High Performance Organization (HPO)
Team
Consumer Complaints Investigator-Procter and Gamble Cayey P.R.
December 2012 to August 2014
 Consumer Comments investigator and system owner.
 Responsible of execute investigation from consumer complaints assigned to
plant (assign, and complete required investigations).
 Hosted internal audits and external (P & G, FDA or any Regulatory Agency).
 Perform and maintained consumer trend reports as required.
 Established action plans to prevent recurrence of defects visible to the consumer.
 Provided data to external system resources.
 Consumer Complaints Standard Operating Procedure Owner.

2.  Trained others in processes and systems related to Consumer Complaints.
 Implemented systems to develop the capacity of the members of the Consumer
Complaints Department to get the expected results efficiently and consistently.
 Active member of the Organizational Pillar and High Performance Organization
Team
 Team Effectiveness Assessment Expert (TEA)
 Vibrant Living Leader
Logistic Technician, Procter and Gamble, Cayey P.R.
January 2011 to December 2012
 Coordinated, facilitated and executed all activities related to the daily
management of the materials planning systems.
 Managed and addressed daily incidents related to supplier’s material quality.
 Complied with all departmental process metrics and GAP reporting.
 Maintained all planning parameter in accordance to the business strategy.
 Integrated new initiatives to the materials planning and participated actively in
new product launches.
 Performed supplier audits in and outside P.R. area.
Quality Assurance Manager, Lehigh Press P.R., Juncos P.R.
January 2005- January 2009
 Supervised and coordinated all daily activities of QA inspectors.
 Managed the product and process quality assurance activities to ensure product
and process robustness and continuity of product supply.
 Responsible for the product quality operations activities including: product
release and product analysis related activities.
 Ensure that products are produced and released in accordance with approved
specifications and procedures.
 Implement departmental Quality Goals and Objectives.
 Served as a technical expert for functional areas, with conceptual knowledge of
all quality functions and business areas.
 Evaluated operations QA/QC capability, identified gaps and recommended
issues resolution to executive management.
 Made decisions on non-conforming product.
 Approved In-Process Use-As is non conformances.
 Trend and presented Quality Indicators to Business Team
 Reviewed and approved validation protocols and Quality Systems documents
changes.
 Accountable of the overall management of the complaint investigations
 Established continuous improvement quality programs.
 Managed and controlled Suppliers approval and certification program

3.  Managed and Controlled Employees Certification Program.
 Managed Client Audits.
 Performed supplier audits in and outside P.R. area.
 Executed material and equipment protocols (IQ,OQ and PQ)
 Executed investigations of internal and external non conformities.
 In charge of Process Deviations approvals
Project Manager, TM Automation International, Hato Rey P.R.
March 2003-January 2005
 Analyzed production processes and proposed the application of automation to
existing equipment.
 Coordinated, controlled and monitored all processes on the projects outstanding.
 Interacted with management in planning, developing and maintaining budget.
 Prepared proposals and give presentations to clients.
 Managed purchases of new equipment for projects.
 Coordinated installations of new equipment (Pepsi Co, Departamento Agricultura
de P.R, Coca Cola Inc)
 Prepared Reports and Training after changes in equipment or production
processes.
 Managed office operations in Puerto Rico and collaborated with the other two
companies in Mexico and Chicago.
Production Supervisor, The San Juan Star, Guaynabo P.R.
May 2001- March 2003
 Coordinated, planned and supervised production activities.
 Evaluated current operating procedures and recommended changes to
management to optimize production.
 Coordinated and monitored all raw material purchases.
 Monitored production rates for each printing process, adjusted staffing levels,
daily monitoring and record keeping of productivity waste report.
 Monitored and analyzed the entire production workflow.
 Evaluated and approved reports and protocols.
 Ensured proper training in new press equipment usage.
 Created the Production Unit Statistic System and reports.
 Created an Attendance Report System for a better monitoring of absenteeism
records of each employee applied later to all departments.
 Supervised, hired and developed staff to ensured production schedules

4. Accounting and Collection Supervisor, Mueblerias Berrios, Caguas P.R.
August 1997- May 2001
 Coordinated, planned and controlled collection activities.
 Created and handled a statistics database system to measure Collection
Personnel (60 employees’) performance.
 Coordinate collection schedule for outside collectors.
 Managed and monitored 163 Sales Personnel Commissions Payroll.
 Handled customer complaints (Customer Services).
 Experienced in managing Melitas dialer system
EDUCATION
Interamerican University - Metropolitan Campus in Cupey, PR
MBA Industrial/Operations Management - June 2004
University of Puerto Rico - Rio Piedras Campus
1st Major - Operations Management -BBA June 2000
2nd Major - Human Resources Management- BBA June 2000.
SKILLS
 High level of proficiency in computer systems such as SAP, Track wise, Excel,
Word, Power Point, Access, Outlook, Adobe Photoshop and Lightroom
 Freelance Photographer
TRAININGS/CERTIFICATIONS
 Team Effectiveness Assessment Expert (TEA)
 High Performance Organization Leadership College Trainings
 How to Write Effective CAPA Investigation Reports –Business Excellence
Consulting-December 2013
 Compliance Training Course- February 2013
 Investigation Boot Camp Training- February 2013
 Technical Writing Expert – February 2013
 Certified Site Integrated Planning End User SAP User- March 2011
 Certified Track wise User- March 2011
 Certified Quality Auditor – Three Day Academy Training- April 2010