The resume is for Janna K. Johnson, an administrator with over 15 years of experience in analytical and problem-solving roles. She has skills in accounting, bookkeeping, Microsoft Office, and developing quality control procedures. Her experience includes roles managing data and reports, bookkeeping, and quality control review at the Alliance for Audited Media. She also has experience as a horsemans bookkeeper handling financial transactions for horse racing.

1. Janna K. Johnson
Joliet, IL 60431 • 708-334-2039
johnson.jannak@gmail.com • www.linkedin.com/in/johnsonjanna
Professional Skills Summary
 Administrator with over 15 years of analytical and problem-solving experience.
 Developer of quality control procedures for department accuracy, functions and reports.
 Accounting and bookkeeping skills, flexible, detail-oriented and adapted to new software programs
quickly.
 Maintained and disseminated large amounts of data into Microsoft Excel reports for customers and
upper management.
 Strong oral communication and written correspondence using Microsoft Word enhanced with college
classes in Effective Communication, Business Writing and Time Management.
 Ability to multi-task and effective working independently or in team environments.
 Managed satellite offices that included all functions imperative to smooth operations and
accountability.
Skill Development and Enhancement (Completion 2015)
 QuickBooks ProAdvisor 2014
 Microsoft Office 2010 Introductory through Advanced Levels
Word, Excel, Access, Powerpoint, Outlook
 Desktop Publishing Training
Adobe Acrobat, Adobe InDesign, Photoshop
 Website Editing Training
HTML 5 Intro & Intermediate, CSS Intro, WordPress Level 1 & 2
 Microsoft Sharepoint – Foundation Parts I & II
 Windows File Management
Professional Accomplishments
 Helped maintain department work flow and deadlines for a year when workforce was unexpectedly
reduced from four (4) to two (2) staff due to the passing of the Department Head and retirement of
Assistant Manager.
 Created policies and procedures for technical review of new report products, managed inventory and
training of additional staff to implement procedures.
 Developed new bookkeeping department to manage a several million dollar cash flow that required
strong accounting, computer and customer service skills.
 Enhanced company’s relationship with a very diverse key customer group, listening to their needs,
diffusing situations and providing recommendations to upper management.
 Researched and replaced bookkeeping system to manage over 1,500 active accounts that tracked
taxable income and issued withdrawals upon request as well as maintaining additional rollover accounts
with balances.
 2014 State of Illinois Health and Life Insurance Producer License.

2. Janna K. Johnson Resume Page 2
Experience
Alliance for Audited Media, Arlington Heights, IL 1998 - 2013
(formerly Audit Bureau of Circulations)
Data Coordinator
 Produced, maintained and verified data for the Media Intelligence Center that stores results from
released audits and other reports. Concentration on data integrity, dissemination, timely release of
products and customer service.
 Maintained quality control of web based products, creation of CD-ROM products, reference reports,
license agreements and custom reports of data compiled from audits and additional reports of
circulation numbers.
 Performed Helpline assistance via phone and email as well as Click to Chat component. Conference
Plus for demonstrating online products for purchase.
 Tested enhancements to existing online products and new products prior to release.
Technical Review and Report Processing Coordinator
 Performed quality control and analytical review of circulation for newspaper, magazine and website
audits to ensure compliance with association bylaws, rules and guidelines.
 Developed quality control review procedures and standards for new Reader Profile and Website audit
reports.
 Supplied feedback to managers regarding auditor performance.
 Conducted staff orientation and training to review new products. Research any issues resulting from
their review to resolution.
 Managed audit inventory and product release schedules.
Additional Experience
Horsemans Guarantee Corporation of America (HGCA), Palatine, IL • Thoro-Management at Arlington
International Racecourse, Arlington Heights, IL • Hialeah Park, Hialeah, FL
Horsemans Bookkeeper
 Creation of a new subsidiary company and department to manage the financial transactions of the
Horseman Purse account which distributed earnings won by owners, trainers and jockeys during their
annual racing schedule.
 Responsibilities included but not limited to daily creation of accounts for owners, trainers, jockeys and
some vendors. Recording of race results and distribution of earnings. Researching and inputting taxable
information for 1099 misc forms.
 Balancing of daily deposits to include large cash deposits as well as wire transfers, cashier checks
and/or personal checks. Approval of personal checks for cashing.
 Daily issuing of requested checks from individual accounts for pickup or mail.
 Daily reports and invoicing to parent company for reimbursement of funds.
 Emphasis on accuracy, problem solving and customer service.
 Researched and implemented new software for department functions.
 Special projects as requested.
Education
Hillsdale College, Hillsdale, MI