1. Assuring Software Value
Questcon Capabilities Overview
Presented to:
01 September, 2006

2. Agenda
1. Our Mission
2. Market Landscape
3. Risks
4. Triggers for change
5. Questcon Solutions
6. QuestAssured Methodology
7. Client Experiences

3. Our Mission
Questcon maximizes the value of software,
by assuring its development is done right.

4. Market Landscape
Onslaught of corporate mandates to improve
software quality.
Constant pressure to increase productivity- do
more with less resources.
Need to justify all investments. Tie to saving bottom-line expenses and/or
driving top-line revenue growth.
Must understand the specific needs of business units. Align perfectly. Manage
multiple scope changes. Deliver the right application.
Pressure to increase speed to market- faster development cycles- all the
while assuring higher levels of quality.
Renewed emphasis on lowering testing costs and lead-times through
automation- results go only to those who do it correctly.
Stiff penalties for failing to meet new regulatory compliance requirements.
Exuberance to leverage offshore resources without fully understanding risks,
lacking all proper preparation, while still being expected
to assure all of the above.

5. Risks
Software failure is predictable and
avoidable, yet project failure rates range
between 15% and 70% depending on
specifics. Visibility is higher than ever.
Dependence on software to conduct ever more mission-critical business
functions drives far greater Total Costs for Failure. If a failure is large enough,
it can rob a company’s complete future.
Companies are trusting large portions of their development to others. Wrong
choice of outsource/offshore provider can be costly. Add to that poor upfront
preparation and the result can be disastrous.
Changes in the regulatory environment now lay down huge penalties to
companies and their executives when found not in compliance.
Rapidly evolving technology and constant business shifts make the need for
a highly skilled workforce more important than ever. Lack of expertise will
absolutely result in cost overruns and missed deadlines.

6. Triggers for change
 New,different or expanded software
development efforts.
 Increased number of end-client facing
applications.
 Mergers/Acquisitions/Divestitures.
 Outsourcing/Offshoring/Backshoring.
 Downsizing/Re-organization.
“Critical events
that trigger
 Regulatory requirements and their impact.
the need for
 Changes to existing operating systems or change and
user interfaces.
outside
 Identifiedlack of a well defined software
delivery process.
expertise.”
 Persistentongoing problems with software
product quality. Dissatisfaction with product
delivered.

7. The Questcon Difference
Our Credentials
Assuring Software Value
 Long history of delivering measurable
client results.
 Experience with a broad range of clients “ Questcon
and all types of implementations. employs a
 Proven, practical expertise. pre-emptive
 Independent and objective third party. approach to
 Solutionsthat improve business & IT finding defects
processes while assuring an environment that delivers
of continuous improvement. substantial
 QuestAssuredTM set of methodologies. results”
 Atthe forefront of thought and market
leadership.

8. The Questcon Difference
QuestAssured™
A superset of proven, practical industry best practices QuestAssured™
Methodologies
Designed to maximize software value:
 Requirements Management
 Based in Expertise- Practitioner developed. Battle-
 SCM
tested. Evolving on continual experience.
 Test
 Practical- Focus on application. Based on real-
world projects with real risk approaches.  Test Management
 Highly Effective- Drives measurable client results.  Metrics
 Process-Oriented- Templates exist but not  Tool Evaluation
template driven. Tool indifferent.
 Test Automation
 Modular- Customizable to fit client-unique  Performance Testing
processes. Clients take only the practices they need.
 Turnkey- Training, mentoring, implementation
available. Series of methodologies that can be
implemented independent of one another.

9. Solutions
QA & Test Process Improvement Assuring Software Value
QA & Test Process
Improvement
Comprehensive assessment, process improvement and Test Automation
IV&V
implementation services that assure maximum efficiency of Outsourcing Services
software development, with measurable results. Education & Mentorship
Assessments
Cost Benefit Our Cost Benefit Assessment will identify, prioritize and justify the best process changes for
Assessment your specific needs. You’ll clearly understand your options to move forward.
QA & Test An independent view of how effective your development processes are and arm you with a
Assessment cost benefit analysis to justify improvements.
Certification
Proprietary network of certification experts are proven professionals that you can rely on.
Referral
Software Configuration Our SCM service delivers a phased plan that establishes a client-centric standard for scope,
Mgmt resources, responsibilities, processes, tools & maintenance procedures for development projects.

10. Solutions
QA & Test Process Improvement Assuring Software Value
QA & Test Process
Improvement
Comprehensive assessment, process improvement and Test Automation
IV&V
implementation services that assure maximum efficiency of Outsourcing Services
software development, with measurable results. Education & Mentorship
Process Improvement, Metrics and Tools
Management Best Questcon has observed countless companies succeed and fail and from that we’ve built the
Practices most comprehensive set of Best Practices in the industry.
Methodology The right methodology assures the software does what its supposed to do, in the most
efficient manner. Questcon can assure THE best methodology, based on a proven process.
Test Measurement Questcon defines which key software development processes can be objectively measured
and Metrics and develops a plan for the base information to be tracked, who will track it and when.
Implementation &
Questcon has vast experience implementing a wide range of projects with very successful results.
Consulting
QUESTASSUREDTM QUESTASSURED Metrics is a comprehensive set of data that help you make the right decisions
Metrics and assures the software you develop is done right and is on budget.

11. Solutions
Test Automation Assuring Software Value
QA & Test Process
Improvement
Assessment, feasibility, evaluation, framework and Test Automation
IV&V
implementation services to assure you have the proper tools Outsourcing Services
and optimal models for test automation. Education & Mentorship
Test Automation Determine the current state of your testing process, environments involved and data
Assessment approach. Get a recommendation for an automation framework best suited for the
application.
Test Automation Select and prioritize which manual processes are best candidates for automation and know
Feasibility Evaluation how to minimize the effort it will take to maintain them.
Test Automation Match the unique requirements of your application with the right testing tool and making a
Tools Evaluation solid recommendation.
Framework Design & Let our experts design and develop the best automation framework and test strategy for
Development your specific needs.
Test Automation We work with your test team to implement the automation framework, including setting up
Implementation the environment, data approach and framework.
Test Automation Questcon will make sure you have the tool configured properly. Be sure you are tracking
Metrics the things that matter most and offer the greatest return.

12. Solutions
IV&V Independent Verification & Validation Assuring Software Value
QA & Test Process
Improvement
Test Automation
Independent Verification and Validation services for objective, IV&V
vendor neutral, third party audits that protect your interests Outsourcing Services
Education & Mentorship
and investments.
Comprehensive Questcon’s IV&V Audit examines both project and test components, assuring that product is
IV&V Audit built right and the right application is built. Savings through such early detection approach 200%.
Project-based Our Project-based Audit helps clients deliver top quality applications on time and within budget.
Audit Deficiencies are identified and corrected before they can cause harm.
Our Test Services provide an independent check and balance to ensure that your
Third-party Testing organization or outsourcer is delivering a product that will not surprise and frustrate users at a
later time.
Risk Management Questcon can help balance your portfolio and assess risks before failures cost you lost share
and revenue.

13. Solutions
Outsourcing Services Assuring Software Value
QA & Test Process
Improvement
Services that provide resources and unlock value Test Automation
IV&V
for offshore developers and their clients. Outsourcing Services
Education & Mentorship
Questcon offers a full range of outsourced capabilities from planning to implementation to
Testing Services measurable results.
Whether on-shore or off-shore, we provide experienced professionals and flexible staffing
Resource Staffing options where you need it, when you need it.
Mitigate the risks associated with outsourcing by evaluating the proficiency of offshore suppliers
Offshore Quality and maximize savings through solid process improvement and vendor education.

14. Solutions
Education & Mentorship Assuring Software Value
QA & Test Process
Improvement
Training and mentoring services delivered by leading Test Automation
industry experts, tailored to meet your unique needs- IV&V
Outsourcing Services
on site or at our facilities. Education & Mentorship
Questcon delivers one of the most complete curriculums for those seeking to develop practical
Questcon Courses and highly effective skill sets. Our instructors deliver value to our clients every day.
Whether you need certification in QuickTest Professional, WinRunner or TestDirector, Questcon
Mercury Courses provides leading edge knowledge, combined with years of practical experience.
Boot Camp Questcon Boot Camp is the perfect answer. We bring our experts to you in your facilities and
instantly educate your company on a host of topics, custom-fitted to your particular needs.
Mentorship Our mentoring services instill the wisdom and expertise your organization and people require to
perform well. Our approach of ‘quiet competence’ and respect yields lifelong professional value.

15. Company Snapshot
Description Services
Comprehensive assessment, process
Assuring Software Value • QA & Test Assessments
improvement and implementation • Process Improvement
services that assure maximum • Metrics and Tools
QA & Test Process
efficiency of software development,
with measurable results. • Assessment
Assessment, feasibility, evaluation, Improvement • Feasibility Evaluation
• Tool Evaluation
framework and implementation
• Framework Design & Development
services to assure you have the
• Implementation
proper tools and optimal models for
test automation.
Test Automation • Metrics and Tools
• Comprehensive Audit
Independent Verification and
Validation services for objective, IV&V • Project-based Audit
• Test-based Audit
vendor neutral, third party audits • Portfolio Risk Management
that protect your interests and
investments.
Outsourcing Services • Testing Services
• Resource Staffing
Services that provide resources • Project management
and unlock value for offshore
Education & Mentorship
• Offshore Quality
developers and their clients.
• Questcon Courses
• Mercury Courses
Training and mentoring services • Boot-camp
delivered by leading industry • Mentorship
experts, tailored to meet your unique
needs- on site or at our facilities. ERP, Oracle, Open Source, SOA,
etc

16. Client Experiences
Process Maintainability and Portability
Client Needs
“I would recommend
Expertise- Minimal testing experience for IT projects Questcon to any company
Move from mainframe to more current platforms seriously interested in
establishing a QA & Testing
Establish documented testing process
Group. Your consultants have
Train new and existing test team members mentored, demonstrated, and
coached us through processes
Questcon Solution based on QUESTASSURED™
Develop a QA Department Methodology. Thanks to
Develop a tailored testing process based on the established metrics, our
management and project
QUESTASSURED™ Test and Test Management teams can make better
Methodologies decisions on budgeting time
Improve the Overall Failure Rate and estimating costs for new
Establish standard method for gathering and analyzing metrics and modified software
Measured Results products and services.”
Realized Savings: 33% of budgeted project costs Patricia S . Lambert
Quality & Security Manager
Overall Failure Rate: reduced by 43% Volvo Information Technology
North America, Inc.
Enduring Benefit: Post implementation, Volvo’s realized
savings on the next IT project was greater than the cost
of this engagement.

17. Client Experiences
Test Outsourcing
Client Needs
Reduce the cost of testing. “I expected Questcon to do its
Reduce the workload of AT&T Managers job well but what I did not
expect was its pre-emptive
Improve the overall testing process.
approach to finding defects.
Reduce the number of severe defects. Questcon became involved in
the [software development]
Questcon Solution
process, asking pertinent
Outsource entire Human Resource Department’s testing questions that made the
function to Questcon. development team reflect on
Provide training, mentoring and knowledge transfer to testers. their approach. This tactic has
more than once uncovered
Best practices and methodologies for improved performance. defects before the first test
Management. case was even created ”
Measured Results
Curt Atkinson
Realized Savings: Significantly reduced the cost of testing. QA Manager
AT&T
Overall Failure Rate: In three years of test outsourcing to
Questcon, no severity 1 or 2 defects.
Enduring Benefit: AT&T has attributed the prevention of errors
before coding to Questcon’s involvement in the entire process.

18. Client Experiences
Test Automation Maintainability & Portability
Client Needs
“By using a ‘keyword’ approach,
Automate 1200 regression test cases on Quick Test Professional.
we were able to help Misys
Automation Methodology that would be expandable and portable meet their automation initiative.
when moving applications to .NET platform. The approach decreased
Sufficient amount of skilled resources necessary to complete maintenance time on existing
project in required six month timeframe scripts and development time
on new test cases. It also allow
Questcon Solution the client to migrate the
Assessment of client test environment, strategy and processes. automation framework to work
with the .NET platform. We
Developed a “keyword” automation framework, designed to were able to put together a
ensure flexibility and ease of maintenance. skilled automation team in a
Utilities to covert manual testing to automated. short period of time that worked
Supplement client resources with skilled Questcon consultants. closely with the client to ensure
both current and future success
Measured Results of the project.”
Realized Savings: Completed project on-time & on- budget
Luke Yuan
Significantly decreased new automation test case development Senior Consultant
time through “keyword” approach. Questcon Technologies
Enduring Benefit: Trained client’s testers in India to maintain
and create automation test cases.

19. HSIQSalesppt.10112006-1