Gary Grathen is an Advisory Project Manager at IBM Global Services specializing in project management for service delivery and global network services. He has over 20 years of experience managing IT projects including network infrastructure deployments, wireless access point installations, firewall implementations, and shared network migrations. His experience spans roles within IBM Global Services, Client Services and Support, and Quality and Information Technology.

1. Gary Grathen
IBM Global Services
315 E. Robinson St, Orlando FL 32801
1-877-506-0515
ggrathen@us.ibm.com
OBJECTIVE:
EXPERIENCE:
03/01/2006 to present
05/01/2004 to present
Position with Global Technology Services specializing in Americas Service Delivery
and Global Network Services project management.
Advisory Project Manager, Orlando FL
Project Management for ABN AMRO Strategic Outsourcing
Engaged on five projects supporting the ABN AMRO account for Midrange
Infrastructure Services.
Advisory Project Manager, Orlando FL
Project Management for Global Network Services Delivery
Managed the solution and delivery of a new PartnerConnect offering for
Engineering and Technical Services to establish VPN connectivity to
Amkor via Linksys routers and IBM firewalls.
Managed the delivery of a Boundary Service Offering firewall to Menlo
Park, CA in support of the Meiosys account.
Managed the delivery of ten wireless access points at IBM in Dallas.
Managed the relocation of the Boundary Service Offering firewall for IBM
Server Group Solution Central lab from building 660 to 201 in RTP, NC.
Coordinated the implementation of solution delivery for the SAP customer
in Santa Teresa to provide them with a secure VPN environment for their
SAPIC lab.
Managed the delivery of two Boundary Service Offering firewalls to
support IBM Technology Group labs in East Fishkill, NY.
Managed the delivery of seventeen server connections for the IBM Software
Delivery and Fulfillment group in RTP building 500, to support remote
access to new mainframes.
Managed the relocation of a Server Group Boundary Service Offering lab
from RTP building 656 to building 201.
Provided project management support for the MoM (Manager of Managers)
Portal Project. The business driver of the MoM program is to increase
market share by providing added value to customers through integration of
IBM and Service Provider business operation and support systems.
Managed the delivery of two Wireless Access Points to provide
connectivity for the Server Group lab in RTP building 201.
Managed the delivery of firewalls to provide bi-directional Internet access
to GSC (Global Solutions Center) labs in Westlake and Boca Raton for
IBMers, customers, and business partners.
Managed the deployment of a OneNetwork environment to support the
Schneider Electric outsourcing effort in Bangalore, India.
Managed the delivery of a new eVPN circuit supporting the Commonwealth
of Pennsylvania account at Harrisburg, PA.

2. Managed the delivery of four Wireless Access Points to Depere, WI and
four to Peoria, IL.
Managed the deployment of three Wireless Access Points at the Lakeside
and Hillside buildings in Atlanta, GA.
Managed the deployment of six Wireless Access Points to support
executives on the 21st floor at 425 Market St, San Francisco CA.
Managed the deployment of two Wireless Access Points to support the
“Bistro” area at the Bethesda, MD site.
Managed the installation of eight-eight Wireless Access Points to support
Tivoli Software Group in Austin and RTP.
Managed the installation of a Boundary Service Offering (BSO) firewall to
support the IBM Microelectronics lab in Albany, NY.
Managed the delivery of a new firewall pair to support the Software
Delivery and Fulfillment web environment in Boulder, CO.
Managed the delivery of VitalNet servers to provide performance
measurement monitoring of devices in the SNI backbone infrastructure.
Managed the delivery of GRE (Generic Route Encapsulation) routers and
terminal servers in RTP, Southbury, and Boulder to provide applications
such as NetView the ability to connect to customer hosts on private IP
address space, thus reducing IBM’s cost of doing business by eliminating
the requirement to deploy a separate infrastructure to perform that function.
Managed a project to deliver an additional class C subnet to the Server
Group lab in Austin, TX.
Coordinated the delivery of a centralized asset management and inventory
program for the SNI (Shared Network Infrastructure) offering using eNOS
(e-Network Outsourcing System), enabling the offering manager to pull
billing reports for accurate cost recovery.
Managed the delivery of eleven wireless access points to support executives
at Poughkeepsie bldg 708.
Managed the delivery of wireless connectivity to support asset management
at the Global Logistics Asset Recovery Center in Endicott, NY.
Managed the delivery of wireless connectivity to the Customer
Benchmarking Center in Poughkeepsie, NY.
Managed the delivery of a Boundary Service Offering firewall to the
Federal Systems Division development lab in Houston, TX.
Managed the delivery of lenovo.com to provide a web presence for the new
organization by the first day of operation 01 May 2005.
Delivered a Boundary Service Offering firewall to the Managed Security
Services Division lab in Boulder, CO.
Managed the delivery of wireless connectivity to the Procurement group in
RTP B062.
Managed the delivery of twenty-six wireless access points in forty rooms in
four buildings in Somers, NY.
Managed the delivery of eighteen wireless access points in six buildings in
RTP, along with two wireless access points in Charlotte.
Managed the delivery of fourteen wireless access points on the 18th floor of
11 Madison Ave in New York City.

3. 01/01/2002 to 04/30/2004
Managed SNI v3 migration and transition projects for Rochester NY. Thirty
segments were migrated. Eleven of those segments were for shared or SNI
use. Nineteen were used by accounts boarded on SNI, consisting of eleven
customers.
Managed the delivery of thirty wireless access points for RESO in eight buildings
at the Austin site.
Managed the delivery of seven wireless access points for PCD in B629 at the RTP
site.
Managed the delivery of seven wireless access points for RESO in B662 at the
RTP site.
Delivered four Boundary Service Offering firewalls to Technology Group labs in
Burlington, VT.
Managed the delivery of wireless connectivity for 120 clients in Bethesda,MD.
Managed the delivery of wireless connectivity for IBM Direct executives at RTP.
Managed the delivery of wireless connectivity for executives at Somers NY.
Managed the delivery of wireless connectivity for executives at Rochester MN,
Bldg 107-1.
Managed the delivery of wireless connectivity to Fishkill bldg 310 at the 1st floor
conference room area.
Managed SNI v3 migration and transition projects for Northeast sites in
Southbury, Poughkeepsie, and Fishkill, coordinating activities with 23 accounts
and multiple service delivery organizations within IBM Global Services.
Managed the delivery of twelve wireless access points on the 1st and 2nd floors of
bldg 193 in Gaithersburg, MD.
Managed the delivery of thirteen wireless access points on the 2nd floor of
Fishkill bldg 321.
Led a project to upgrade the SNI WAN infrastructure in RTP,Lexington,
Charlotte, and two sites in Alpharetta, GA, replacing old Nortel Passport V.35
links with new Cisco routers and switches behind SNI v3 Nokia firewalls.
Managed the deployment of wireless access points for Somers, NY.
IGS Network Services Delivery - East
Associate Project Manager, Orlando FL
Project Management for Network Services Delivery - East
Managed multiple small projects within the overall SNI program.
Managed the deployment of wireless access points for an executive of the
Software Group at North Reading, Pennsylvania.
Managed the deployment of a small wireless project at Somers Bldg 3 4th Floor.
Managed the deployment of wireless connectivity for Tivoli in Austin.
Managed the deployment of wireless access points for the IBM Research Group in
Cambridge, Massachusetts.
Managed deployment of a new network in RTP supporting Global Voice
Infrastructure application access to the PBX.
Managed deployment of wireless access points at building 416 in Poughkeepsie,
supporting over fifty clients.
Managed relocation of the network for 400 IBM employees and business partners
in Fishkill, providing leadership to seven delivery team members.
Managed deployment of new “Blue Internet Connection Environment”
infrastructure in Southbury, avoiding $8M cost of the alternative to upgrade the
internal “Power9” network.
Managed deployment of seven wireless access points serving 400 clients for
Rochester E&TS.

4. 01/01/2000 to 12/31/2001
10/01/1997 to 12/31/1999
04/01/1993 to 09/30/1997
Managed SNI v3 infrastructure deployment projects in Southbury, Poughkeepsie,
Fishkill, Lexington; providing leadership to thirty-five delivery team members.
Managed wireless and internet access deliverables to the RTP PC Division
Executive Briefing Center, providing leadership to nine delivery team members.
Managed wireless LAN deployment projects in Rochester MN and RTP NC
involving fifteen core delivery team members.
Assisted with project management for RTP Ethernet Migration.
Managed SNI consolidation project in Atlanta GA with twenty-two core delivery
team members, resulting in $72K/yr savings. An associated project was the GVI
(Global Voice Infrastructure) implementation at Riveredge, with a core team of
thirteen.
Managed SNI (Shared Network Infrastructure) consolation project in Charlotte
NC, resulting in $21K/yr savings.
IGS Network Services South, Strategic Outsourcing
Associate Project Manager, Raleigh NC
Project Management for SDC-South SSC/SNI and S&D Networking:
Managed SNI (Shared Network Infrastructure) program, providing project
management support, coordinating with management, network architects, firewall
team, router team, IES Security team, SNI Development team, South support
teams, finance teams,Project and Delivery Project Executives, and vendors.
Managed transition of Transarc network support to IGS, involving 350 employees,
coordinating a matrix organization structure.
Managed AT&T / IBM LAN Separation project for field network activities,
involving 1800 users at four locations.
Managed network activities for Phase II consolidation of 220 Lotus employees in
seven locations into the FMPN.
Managed network activities for Phase I consolidation of 83 NUMA-Q employees
in ten locations into the FMPN.
Managed the consolidation of two S&D Server Gardens involving 644 users and
eighteen servers.
IGS Client Services and Support for Service Delivery Center - South
Advisory IT Specialist, Raleigh NC
Project Management for S&D Networking and Deskside Support:
Managed hardware upgrades and FMPN integration at eighteen TSS locations for
620 employees over a period of six months, on time and within budget. Provided
leadership for twenty peers, coordinated with customer, vendors, and IGS
management. Received recognition for excellence in network project
management.
Managed Phase I FMPN network integration for 275 Lotus employees at seven
locations over a period of two months. Coordinated with peers, customer, and
management.
Provided planning support for consolidation of 400 NUMA-Q employees in
twenty-eight locations into the FMPN.
Provided team leadership and project management for Centralized Deskside Level
2 Support, supervising twenty agents over a period of eight months.
Provided support for S&D Lotus Notes Enablement and OfficeVision Migration
teams. The Notes Enablement team created over 33,000 Ids. The S&D customer
realized a cost savings of $18.5M as a result of OV subscription eliminations,
DASD reduction, and the removal of inactive VM IDs.
ISSC/IGS Quality and Information Technology
IT Specialist. Grand Rapids MI
Deskside Support, Server Garden Support

5. 05/01/1987 to 03/31/1993
09/08/1980 to 04/30/1987
EDUCATION:
09/01/1976 to 06/01/1980
ACHIEVEMENTS:
Lotus Notes Heartland IT Specialist Training Project
OS/2 Mobility Platform National Training Project
IBM National Marketing Division
Electronic Delivery Specialist, Grand Rapids MI
Deskside Support
IBM Office Products and General Services Division
Administration Specialist, Grand Rapids MI
Accounts Receivable and Administrative Services
Aquinas College, Grand Rapids MI
Bachelor of Science in Business Administration
2003 PMI Project Management Professional (PMP) Certification
2002 George Washington University Master’s Certificate in Project Management
1996 LAN Server 4.0 Administration Certification
1995 1995 OS/2 Engineer Certification
1989 IBM Means Service Award
1987 Area 4 Administration Leader
1986 IBM Means Service Award