Donna Robinson has over 30 years of experience in customer service roles including banking, hospitality, aged care, and disability support. She has obtained several qualifications related to aged care, dementia care, disability support, and communication. Her resume highlights roles providing direct care, administrative duties, customer service, and cash handling. Currently, she works as a disability support worker assisting with personal care, implementing care plans, and managing household tasks.

1. Resume
Name: Donna Robinson
Address: 2 Burra St GERRINGONG2534
Contact: 0410443057/ (02) 42343057 Email: donna.robinson335@gmail.com
D.O.B: 27 February 1967
Education: 1982 -year 10 certificateat Warilla High School results: English 3 / Maths 3
1987- Computer studies- Shellharbour- TAFE
2000- Telephone answering course/ completed Aussie host course at TAFE
2003- Completed P3certificate in Managing Aggression in Dementia care
2005- Obtained certificateIII Assistant in Nursing AIN
2011- Disability Certificate III
2011- PARTTraining workshop certificate(Predict,Assess and Respond To
Aggressive/Challenging Behaviour)
2011- (ICABS)Inclusive Communication and behaviour Support Training.
2011- PCP Training (Personal Centred Planning).
2013- Red Cross First Aid Certificate
2013- Koorimunication Consulting Certificate of Participation-ADHC Southern
Aboriginal Respect Program.
Relevant Employment history:
CommonwealthBankingCorporation: BankTeller…October1988/ April1990-
 Answering telephone enquires
 Customer service
 Lead Teller
 Cash handling
AustraliaandNew ZealandBankingGroup: BankTeller….. July1990/ February
1994-
 Customer service
 Front Counter bank teller
 Cash Handling
 Answering telephone enquiries
Werri BeachHolidayPark: CleanerandReliefParkManager….. March
1999/February2001-
 Included customer service
 Telephone enquiries
 Officeadministration, Cabin
 Cleaning and Relief Manager
 Duties as Relief Manager were Supervising staff,
 Developing Rosters
 Taking Bookings and resolving Customer Complaints

2. Kiama BlueHavenNursingHome: September2003- CareSupportWorker
(Assistantin nursing)
 Caring for the Personal needs of residents in Aged Care
 Assistant nursing in Dementia Specific Unit.
 Participated in work Safety procedures
 Providecare support for the residents of the nursing home to meet their
personal, emotional and psychological needs.
 Provideholistic care for culturally diverse clients.
Kiama Council: March2006/September2007- CommunitySupportNurse
 maintaining independents in aged care residents in their homes
 assisting with personal care needs
 House shopping
 transfers to and from the doctorvisits and outings
 emotional support
 Assisting with basic home duties involving cleaning, ironing and cooking.
 Administration of prescribed medications
BerryMasonicVillage: September2007-AssistantinNursing
 Caring for the Personal needs of residents in Aged Care
 Assistant nursing in Dementia Specific Unit.
 Participated in work Safety procedures
 Providecare support for the residents of the nursing home to meet their
personal, emotional and psychological needs.
 Provideholistic care for culturally diverse clients.
Family and Community Services: September 2009 - to current Date: Disability
Support Worker
 Preparing and implementing client care plans, lifestyle plans, eating and drinking
plans, Individual Plans, Risk Management Plans, Behaviour Management plans.
 Attend meetings to discuss client’s requirements and what’s important to the clients,
so we can assist in providing a quality and happy life for the clients.
 Assistance with Personal Care needs for the client.
 Relief House manager
 House shopping and ordering of house supplies
 Managing payment of house expenditures.
 Liaising with clients Families and Health Professionals
 Preparing yearly Essential Lifestyle meetings
 Developing and preparing Rosters
 Covering Vacant shifts when required as per Roster principles.