Jessica Gallant is a senior at Southern New Hampshire University studying Sport Management with a 3.3 GPA. She has served as the Penmen Tour Guide Training Coordinator for the Office of Admission since 2015, where she trains and coordinates student guides. Additionally, she worked as a Group Sales Intern for the Bristol Blues Baseball team in 2016. She currently works as an Operations Associate at South Side Catering. On campus, she serves as President of the Student Government Association and coordinates Alternative Break Trips that provide community service.

1. Jessica Gallant
205 Gridley Street, Bristol, CT 06010
(860) 372-5918
Jessica.gallant@snhu.edu
EDUCATION
Southern New Hampshire University (SNHU)
Manchester,NH
Bachelor of Science,Sport Management Expected May 2017
GPA: 3.30 | President’s List
EXPERIENCE
Office of Admission, SNHU Manchester,NH
Penmen Tour Guide Training Coordinator April 2015 - Present
 Professionally address student and parent questions about the university and program offerings
 Enhance admission efforts by providing informative and engaging tours for families and students
 Build a rapport with prospective students to make them feel welcomed on campus and throughout visit
 Updates and implements Penmen Guide training manual & conducts extensive training for all members
 Involved in a shadowing procedure for guides to ensure accurate information is presented to new students
Bristol Blues Baseball Bristol, CT
Group Sales Intern June 2016 – August 2016
 Managed group ticket sales and worked to provide an inclusive customer experience environment
 Maintained sales agreements with various sponsors, local restaurants,and customers
 Established & maintained relationships with the community while continuously promoting the Bristol Blues brand
ADDITIONAL EXPERIENCE
South Side Catering Bristol, CT
Operations Associate June 2014 – Present
 Greet customers professionally answering questions on menu items, ingredients and preparation
 Work calmly and efficiently in a fast-paced environment while delivering high quality customer service that
encourages repeat business
 Utilize teamwork, customer service skills, and optimistic attitude to create positive experience for patrons
CAMPUS LEADERSHIP & ENGAGEMENT
Student Government Association (SGA) April 2016 - Present
President
 Oversees a 501© (3) non-profit organization made up of 25 Senate members and 5 Executive Board members
 Establishes goals and core values of the organization while upholding the mission and vision
 Manage and allocate the Student Activity Fee of over $1 Million to clubs and organizations on campus
 Sits as a Student Representative on the University Board of Trustees
COMMUNITY SERVICE/VOLUNTEER
Center for Community Engaged Learning, SNHU April 2016 - Present
Alternative Break Trip Coordinator
 Lead a team of 15 members on a community service trip to Pulaski, Virginia
 Educate trip members on the issue of Rural American Economic Insecurity in Rural Appalachia
 Plan and execute pre-trip meetings, orientation, training sessions, and educational sessions
TECHNOLOGY SKILLS
Computer: Microsoft Office: Word, Excel, PowerPoint, Publisher
Social Media: Facebook,Twitter, YouTube, Pinterest, Instagram