Kayla Klein has experience in customer service, management, counseling, and teaching. She has a Bachelor's Degree in Community Psychology from St. Cloud State University and is pursuing a Master's Degree in Rehabilitation Counselor Education from the same institution. Her professional experiences include positions as a career counselor intern, graduate assistant, teacher's assistant, program intern at Big Brothers Big Sisters, and assistant manager at a restaurant where she oversaw staff and ensured customer satisfaction.

1. Kayla Klein
102 15th Ave N  Saint Cloud, MN 56303  (320)266-8658  klka0807@stcloudstate.edu
Skills Summary
 Three years’ experience training staff, overseeing and managing a restaurant
 Exceptional customer service skills and ability to connect with customers to ensure satisfaction
 Strong sense of autonomy and team work; ability to solve problems in high stress situations
 Knowledge of working with Aloha POS, Microsoft Office, Outlook and LinkedIn
Education
St. Cloud State University– St. Cloud, MN Expected: May 2017
Master’s Degree in Rehabilitation Counselor Education
St. Cloud State University – St. Cloud, MN May 2015
Bachelor’s Degree in Community Psychology
Professional Experience
Career Counselor Intern- Resource Inc. May 2016-August 2016
 Assist with managing caseload of MFIP participants
 Maintain participants files and processed paperwork in a timely fashion
 Assist with completing participant intake process, Employability Measure, and Employment Plans
 Assist with Job club including mock interviews and Dress for Success events
 Attend and assist during Family Network Night event
 Participate in retention services by attending with meetings and administering support services
Graduate Assistant –St. Cloud State University May 2016-August 2016
 Provide service and support to students and staff in Counseling and Community Psychology office
 Maintain program e-mail regarding student registration and program interviews
 Complied end of semester results for student/teacher evaluations
 Organized event planning by creating participant list, setting up lunch vendor, and Event sign-in
 Took part in the interview process for candidates of the Rehabilitation Counselor Education Program
Teacher’s Assistant – St. Cloud State University August 2015 – May 2016
 Experience teaching a chapter to a class of 60 participants (CEEP 262-Human Growth & Dev.)
 Grade poster presentations
 Supervised students in groups of 6-8 (CPSY 325 – Helping Skills)
Program Intern – Big Brothers Big Sister January 2015- May 2015
 Assisted with interviews and assessments for families and volunteers
 Observed and assisted school based coordinators with enrollment process and monthly contact
 Served families and volunteers of different cultural and socio-economic backgrounds
Assistant Manager – Drakes Fine Food & Spirits April 2014 – March 2016
 Shift lead, managing servers, and till
 Screened applications, set up and performed interviews, and completed hiring process
 Performed new hire training, coaching, and retention tasks
 Resolved customer complaints to ensure satisfaction
 Created and distributed outreach letters to customers