Douglas Conti is seeking a position to broaden his knowledge of hotel operations to accompany his food and beverage experience. He has over 5 years of experience managing staff and providing excellent customer service for catering events ranging from 50 to 300 people. Most recently, he has been the Stewarding Manager at the Fairmont Copley Plaza in Boston where he manages a staff of 30 and completes payroll and scheduling. He has a Bachelor's Degree in Hospitality Management from Florida State University.
Accounts Payable Payment Analyst August 2014-present
• Project lead in payments team for the successful implementation from the testing phase to go live of the SWIFT payment project from August 2015 to December 2015.
• In charge for the overall operational activity supporting the payment supervisor of the team for markets handled such as Oceania, Philippines, Singapore,
Wyeth Philippines, Wyeth Singapore, Vietnam, Indonesia and Thailand.
• Responsible for the review of the work of the payments team and assisting the team in resolving operational issues and act as a single point of contact for market escalation.
• Ensure that internal control requirements and control activity of the payments team were regularly executed before payment is release.
1. DOUGLAS CONTI
1767 Commonwealth Ave. Apartment #3
Brighton, MA 02135
PHONE: (561) 324-4012
E-MAIL: douglas.conti@fairmont.com
Objective
To broaden my knowledge of the overall hotel operation to accompany my food and
beverage experience.
Experience
May 2015 – Present
Stewarding Manager: Fairmont Copley Plaza, Boston, MA
Manage staff of 30 union colleagues
Regularly make schedules and complete payroll each week
Regularly usesystems such as Attendance On Demand and Watson Labor Management
January 2011 – May 2015
Catering Server and Manager: Conti’s Party Planning, West Palm Beach, FL
Provided excellent customer servicewith high volume of customers rangingin party sizes of 50 to 300
Managed entire serving staff,of 10 to 15, leavingtremendous patron experiences
Developed processes implemented by owner to more efficiently run parties
May 2014 – August 2014
Accounts Department Intern: The Savoy, London, England
Shadowed the income auditor and then assumed her daily tasks including houseaccounts,month’s end
paperwork, and Opera usage
Assisted in accounts payablewhere needed, entered invoicereconciliations and payment batches,and
filed paperwork
Shadowed in accounts receivablecustomer contact in regards to missing payments, worked excel
spreadsheets,and filed receivables paperwork
March 2013 – May 2014
Catering and Restaurant Server: Holiday Inn, Tallahassee, FL
Mentored and trained new servers whilemanaginglargeparties
Opened and closed buildingalongwith ringup bill s for largeparties
Bartended numerous weddings and events of over 100 guests
Education
Bachelor of Science in Hospitality Management from Dedman School of Hospitality May, 2014
Dean’s List recipient with overall 3.2 GPA from Florida State University, Tallahassee, FL
Marketing Academy Graduate from Wellington High School, Wellington, FL May, 2011
DECA State Champion and National Competitor
