1. Mr. Rufas Bathula
Mob: + 8796509581 Email: rufasdj79@gmail.com
OBJECTIVE
I want to be part of an environment that is competitive, makes best use of my strength & provides opportunities
for growth.
SYNOPSIS
 Good communication, interpersonal and for problem solving skills
 Ability for learning new concepts quickly, working well under high pressure environment
 Self motivated, hardworking and ability to work as a team
 Good team player, with excellent decision making skills
 Dedicated, hardworking and highly ambitious to achieve organizational as well as personal goals
EDUCATIONAL QUALIFICATION
 BBA Degree in Commerce from Jaipur University.
 HSC from St. Vincent’s College of Commerce (Maharashtra Board).
 SSC from St. Don Bosco High School.
TECHNICAL SKILLS
Programming Languages: Ms Office
Operating Systems: Windows XP,
PERSONAL VITAE
Date of Birth: 16 Feb 1988
Languages Known: English, Hindi and Marathi.
Passport No: Applied.
Preferred location: Pune/ Mumbai.
Alternate Email Id rufasdj79@gmail.com
Permanent Address: Sr no, 71 Shreenath Nagar
Colony no :1
Ghorpadi Gaon
Maharashtra.

2. Nationally Indian
HOBBIES
Reading books
Listening music.
Travelling.
Work Experience:
1. WNS Ntrance Pvt Ltd as Sr Csa since 12 December 2011 till Feb 2013 in General Motor
Insurance Department.
Profile:
 Handling escalation calls and providing feedback to the handlers
 Analyzing & decision making to reduce a life cycle of the claim.
 Successful implementation of process related ideas (Brainwaves)
 Preparing MOM (Minutes of Meeting)
Helping Manager with process Maps for the process
2. Working with Capita/Ventura as an ESR since 11th
Feb’2013 to Nov 2014
 Receipting and allocating new work every day to the team as per their task versatility.
 Handling Electricity and Gas Bills queries for Uk based processed
 Helping Manager with process Maps for the process
3) Currently working with ISS facility management services as an Admin Executive in WNS
account.
Key responsibility:
1) Preparing monthly vendor billing & sharing with client.
2) Responsible for vendor management & cafeteria management.
3) Responsible for pantry & mail room management.
4) Handling facility related Mails.
5) Responsible for cleanliness & maintenance of entire building of 2.7lacs sq.ft.
6) Handling employee complaints & taking corrective action towards the closer.
7) Handling high profile client visits & its entire arrangements.
8) Maintaining Client Relations & updating client with the facility updates.
9) Conducting staff meetings & briefings.
10) supervise work activities of cleaning personal to ensure clean,orderliy attractive
11) Take periodic inventories and make recommendations for personal requirements.
12) Maintaining the stock of the Housekeeping consumables & maintenance of equipments.
13) Making MIS data for MMR presentation.
14) Updating of snag list for project & preventive maintenance.
15) Reporting to higher authorities.
16) Conducting trainings for the staff with various topics to enhance the productivity in operation &
upkeep.

3. Declaration
I hereby declare that all above given information is true according to best of my knowledge.
Rufas Bathula
8796509581