1. Melody A. BonAmi
514 133rd Street East, Bradenton, FL 34212/C:941-737-3844/mab9112@gmail.com
Summary
Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and
community members.
Highlights
 Public policy background, Multi-line phone systems, Information Technology, Emergency Dispatch, Quality
Assurance, Excel, Microsoft, Outlook Experience
 Media relations, Inter-governmental and legislative relations, Financial policy development, Exceptional
organizational skills, Analytical thinker, Citizen engagement, Project management, Employee relations, Creative
problem solver, Local government background, Operating policy development, Performance metrics specialist
Experience
10/1986 to 12/2016 Manatee County Public Safety - Bradenton, Florida
 Oversaw a 47-member county department serving a population of 322,833. Devised short and long-range action
plans to address a wide variety of municipal needs. Decreased costs by 30% over a period of four years by
carefully monitoring revenue and expenditures. Prepared yearly budget and expenditures for division budget
of $4,315,035, and $150,000 Capital Improvement Plans. Ordered office supplies and staff uniforms. Followed
State Statues for expending funds. Negotiated contractual agreements for Manatee County, including the purchase
of 911 Emergency equipment and upgrades. Led the effort to expand and renovate the 911 Emergency facility and
phone system. Spearheaded the Next Generation 911 upgrade project. Streamlined the chain of command and
internal structural roles, relationships and responsibilities. Created State of Florida Training Program curriculum
and maintained employee certifications. Interviewing and hiring of new employees. Quality assurance for
accuracy and remedial training. Investigated and resolved employee and citizen complaints. Created and
maintained standard operating procedures.
Skills
 Type 65 wpm, Budget preparation, Information Technology, Call Center, Contracts, Basic Life Support
CPR, Hiring, Interviewing, Instructor, Intergraph Computer Aided Dispatch (CAD) Excel, Outlook, Microsoft
Word, Recording systems, Media Relations, Records Retention.
Education
 Graduated Palmetto High School 1984, 40-hour Volunteer Firefighter – Manatee County Vocational School,
International Academy of Emergency Dispatch (IAED) Certifications for calling taking and quality assurance in
Police, Fire, Medical Dispatch, IAED Emergency Telecommunicator Instructor, Basic Life Support CPR,
Criminal Justice Information Center Level 2 Certification, State of Florida Certified Telecommunicator, HIPPA
Certification
Certifications
 IAED Emergency Telecommunicator Instructor, IAED Police, Fire, and Medical, Basic Life Support CPR,
Criminal Justice Information Center Level 2 Certification, State of Florida Certified Telecommunicator, HIPPA
Certification, FEMA 100, 200, 300, 315, 700 & 800
References
 Heather Hedgcock, Manatee County 911 Quality Assurance Office, 941-749-3557
 Shannon Padgett, Express Personnel Services, 941-753-0034

2. Melody A. BonAmi
514 133rd
Street East, Bradenton, FL 34212
941-737-3844
Mab9112@gmail.com
2
 Ernie McFarland, Manatee County 911 Technical Coordinator, 941-749-3593