Michael Chaffee has over 20 years of experience as a data analyst developing complex metric and scorecard reports using tools like SAP BusinessObjects. He has extensive experience planning, designing, and presenting data extractions. Previously, he worked as a lead nurse managing staffing and scheduling for clinics. He is skilled in business process improvement, cost-benefit analysis, requirements gathering, and problem solving.

1. MICHAEL CHAFFEE
12368 CountyRoad D, Grantsburg 54840
Home:(715) 463-2259 – mzc@grantsburgtelcom.net
Summary
AccomplishedDataAnalystskilledindevelopmentandsupportof complex metricandscorecardreports.In-depth
knowledge of SAPBusinessObjectsreportingtools.Extensive experience withprojectsinvolvingplanninganddesigning
data extraction,datalayoutsandpresentationof information.Experiencedwithhardware,software andapplication
support.Historyof nursinginclinicandhospital settings.
Highlights
 Businessprocessimprovement  Cost-benefitanalysis
 SAP  Business requirementsmatrix’s
 Superbcommunicationskills  Advancedproblemsolvingabilities
 Critical thinking  Requirementsgathering
 ProficientMicrosoftOffice,Access
Experience
SeniorQUI Data and OperationsAnalyst 2008 – 2015
HealthPartners– Bloomington,MN
Responsible forthe developmentandsupportof complex reportsthatmonitoredkeydepartmental outcomesand
operational processesandassuredthe abilitytoreportroutine andadhoc measurementsasrequestedbydepartmental
leadership. The majorityof these reportswere relatedtocompliance,finance anddailyoperations. Wasalso
responsible forworkingcollaborativelywithInformationServicesonprojectsinvolvingplanninganddesigningdata
extraction,datalayoutsandpresentationof information.Strongknowledgeof medical managementbusiness,withan
understandingof the dataandreportingstructuresavailable. Supportedall departmenthardware andsoftware. Iwas
the primaryreportdeveloperforthisgroup.Developedthe database usedtotrackall departmentstaff,hardware and
software
QUI Data and Operations Analyst1998 – 2008
HealthPartners– Bloomington,MN
Developedandsupported moderatetocomplex reportsthatmonitoredkeydepartmental outcomesandoperational
processesandassuredthe abilitytoreportroutine andadhoc measurementsasrequestedbydepartmental leadership.
Usedknowledge of the medical managementbusinesscombinedwithanunderstandingof the dataand reporting
structuresavailable toensure thatdatawas reportedconsistentlyandaccurately. Supportof applicationsby
participatinginthe designof systemspecifications,testing,submittingservice requestforms,developmentof resource
materials,andservingasa resource tobusinessareasforprocessissuesanddailytroubleshooting.Developedand
supported customizedtoolsandgridsusingExcel,MacroExpress,RoboHelporcomparable applications. Supportedall
departmenthardware andsoftware.
Care UnitLead 1994 – 1996
HealthPartners– St Paul,MN
Lead Nurse responsiblefora4 Doctor, 4 nurse and3 receptionistDayUrgentCare departmentina30,000 member
clinic.InadditiontoLeadNurse dutiesi waspersonallyresponsibleforthe dailyschedules of all adultmedicine Doctors
to maintainappropriate appointmentavailabilityatall times – 12 Doctors inall.Responsible foradultmedicine nursing
staffing– 20 positionsinall.ManagedaMayo ClinicNeurology OutreachClinicandEMG Lab 2 days perweek.Recipient
of the HealthPartnersPresident’sAward.