1. CHARLO DON CUSTODIO ANDRADE
71 –A Zambales Signal Village 1870 Taguig
Contact No.: 09076118356
andradecharlodoncustodio@gmail.com
Objective: Seeking Position in systems/ or network engineering to acquire a challenging career
with a solid company utilizing the opportunity to offer proven and developing skills within the
company.
TECHNICAL SUPPORT/ IT HELPDESK
APOLLO TECHNOLOGIES INC,
2016 to Present
 Assigned to Philippine Seven Corporation, Company Partner and Client.
 Troubleshoot Priority 1 and 2 level technical problems.
 Assist 7-11 Stores thru Remote and Calls.
 Escalate Tickets to the respective level of Support.
 Create Onsite Tickets for further Isolation that is not provided by remote area isolation.
 Kiosk Machine remote area Technical Support.
 Emails Troubleshooting and Data base Backup.
 HT and Jarvis Android HT ordering device configuration and troubleshooting.
 Desktop and Printer Issue isolation.
 POS (Point of Sale) and SBS Isolation.
 Intermediate Network Troubleshooting.
Technical Knowledge
 Switches, Routers and Hubs
 VLAN, LAN, WAN
 Management and Security - Telnet, SSH, and CDP
 Introductory Knowledge in Active Directory
 Protocols: OSI,TCP/IP,TCP/UDP
Core Competence
 Ability to perform with minimal or no supervision.
 Outstanding communication ability, verbal and written.
 Multi-tasking ability, organization.
 Effective problem solving.
IT Help-desk
People Serve Multi-purpose Cooperative
Client and Assigned Company
in
PHILIPPINE SEVEN CORPORATION
October 2014 – December 2016
 Deployed to Apollo Technologies Inc. as IT Helpdesk, Philippine seven business partner.
 Assist 7-11 store Device Issues thru remote and Calls.
 Generate day to day Orders of 7-11 stores.
 Backup POS and Store Desktop Database for preparing Systems Updates.
 Deployed Systems Updates to all 7-11 store branches.
 Kiosk Machine Assembling and troubleshooting of Hardware and Parts before
deployment of the machine to 7-11 store branches.

2.  Deployment of Kiosk Machine, on field store visit to Setup and Teach store clerk and
Manager on how to Use and basic Troubleshooting of Kiosk Machine.
 Field support of Kiosk Machine.
 Configured Store Android Device Jarvis HT for product ordering.
 Verify online transaction Services like Bills Payments and Load on ECPAY accounts.
 Encoding and organized 7-11 Data base.
Extra-Curicular Activities
 STI Computer Engineering Society Member
 STI 19th
, 20th
, 21st
, 22nd
National Youth Convention
 STI Computer Engineering Society PC Assembly 1st
Runner up SY 2012-2013
 STI Aklan Computer Engineering PC Assembly Champion SY 2011-2012
 STI Tagisan ng Talinto Battle of the Band Champion SY 2014
Educational Background
Bachelor of Science in Computer Engineering
STI College Kalibo
Kalibo, Aklan
2013-2014
Seminars and Trainings
 On-the-Job Training, Saint Gabriel Medical Center Inc, Kalibo Aklan, November 2013 to
March 2014
(IT Training)
 Attend STI convention seminar held in Iloilo (2009)
 Attend STI convention seminar held in New Washington Kalibo (2010)
 Attend STI convention seminar held in Iloilo (2011)
 Attend STI convention seminar in Kalibo (2012)
 Attend Seminar in Cebu of different company (traffic and security, system location
mapping) 2013
 Software Freedom Day and Open Forum, September 2013
 Campus Safety Seminar conducted by PNP Personnel, August 2009
 Fire Safety Seminar conducted by BOF Personnel, August 2009
 Awareness Seminar on Earthquake and Disaster Management Conducted by Engr. Jo
Arlu L. Sabar and Mr. Galo I. Ibardolasa, August 2009
References
MS. REBECCA D. NACUBUAN
STI College Kalibo
STI Academic Head
RDC Building, Capitol Site Kalibo, Aklan
09153747658
ENGR. RYAN ELIHU R. MATIONG
STI College Kalibo
STI Instructor
RDC Building, Capitol Site Kalibo, Aklan
09282582418
LESLIE RAMIREZ
Philippine Seven Corporation
IT Specialist
7F Columbia Tower, Ortigas Ave., Mandaluyong, Philippines