Merranda Taunah is seeking a position in business administration. She will graduate in May 2016 with a Bachelor's in Business Administration concentrating in management from Cameron University. She has over 13 years of professional experience in insurance claims management, underwriting, and reception work. Her most recent role is Claims Manager at Wichita National Life Insurance where she manages claims processing and staff. She demonstrates strong communication, leadership, and problem solving skills.

1. MERRANDA TAUNAH
4823 SE Tattershall Way
Lawton, OK 73501
(580) 595-1973
msntaunah@yahoo.com
PROFESSIONAL PROFILE
• Hardworking, highly motivated, goal-oriented professional with strong communication and
interpersonal skills
• Soon to be Bachelor of Business Administration graduate
• Excellent attention to detail, critical thinking skills, organizational and planning experience
as well as strong leadership skills and problem resolution abilities
• Strong work ethic with demonstrated success in both teamwork and individual situations
• Enjoy learning new skills and taking on innovative challenges
EDUCATION
Cameron University, Lawton, OK
Bachelor of Business Administration, May 2016
Concentration: Business Management
• Overall GPA - 3.24/4.00
Cameron University, Lawton, OK
Associate in Science: Business, May 2016
PROFESSIONAL EXPERIENCE
Wichita National Life Insurance, Lawton, OK
Claims Manager May 2012-Present
• Manage, prepare and analyze claims for Credit Life, Ordinary Life and Accident and
Health
• Review settled claims to determine that payments and settlements have been made in
accordance with state and federal regulations and with Wichita National Life’s practices,
procedures and policies
• Review, analyze and respond to all complaints received from the state insurance
departments, agents and claimants
• Correspond with agents and claimants in regards to all claim matters
• Manage and train claims department staff to ensure compliance with all entities
• Prepare and analyze monthly, quarterly and annual claims financial reports
• Confer with legal counsel on claims requiring litigation

2. Taunah 2
Life Insurance Underwriter June 2008-May 2012
• Performed underwriting for life insurance applications for both term and permanent
products
• Provided professional insurance consulting to life insurance producers, agents and
vendors
• Examined medical records and determined mortality risks
• Authorized reinsurance of policy when the risk is high or declining excessive risks
• Authorized life insurance approvals with limits up to 1 million dollars for ages 0-70 and all
substandard cases
Office Receptionist September 2003-June 2008
• Answered all incoming calls and handled caller’s inquiries
• Greeted visitors warmly and made sure they are comfortable
• Provided office support services so as to ensure efficiency
• Coordinated mail flow in and out of office
• Performed basic bookkeeping, filing, and clerical duties
Dr. Erlan C. Duus, Lawton, OK
Medical Office Receptionist May 2000-February 2002
• Opened and closed busy plastic surgeon office
• Greeted patients, scheduled appointments and explained financial and insurance options
• Analyzed and interpreted physician’s written or verbal diagnosis and procedures into ICD-
9 and CPT codes
• Provided administrative support to the Office Manager with a demonstrated ability to
improve procedure
The Bent Can Store, Walters, OK
Cashier November 1996-April 2000
• Greeted customers as they arrived in the store and provided them with information
• Took payments in exchange of items sold, sorted and counted currency and coins
• Entered transactions in the cash register and provided customers with the total bill
AWARDS AND RECOGNITION
• Society for Human Resource Management (SHRM), Student Chapter, President 2015-
2016
• Cameron University School of Business Dean’s Student Advisory Board 2015-2016
• President's List, 2012
• Dean's List, 2011, 2013, 2014, 2015
• Dale Carnegie Course, November 2012

3. • Life Office Management Association, Underwriting Life and Health Insurance, May 2009
• Life Office Management Association, Insurance Fundamentals: Life, Annuities and Health,
May 2007