Nitesh Thapa has over 15 years of experience in carrier billing operations and process documentation. He is currently a Lead Analyst at Colt Technology Services, where he has worked since 2008. Some of his responsibilities include analyzing business data, configuring carrier billing setups, deploying billing system upgrades, performing daily operations, and resolving customer and supplier queries. He has expertise in Interconnect V6 and V8 domains. Prior to his current role, he worked at Primus Telecommunications and Convergys India. He has a Master's degree in Computer Applications.
1. Nitesh Thapa
Contact No.: +91 9818008392 E-Mail: nitesh.2278@gmail.com
JOB OBJECTIVE
Aim to be versatile enough to cope with the ever-changing work environment and hence be able to analyze and act logically
and efficiently. Whichever Organization I will work with my fullest potential by utilizing all the Intellectual and Physical
abilities
PROFILE SUMMARY
Masters in Computer Applications (M.C.A) from Indira Gandhi National Open University (IGNOU)
Advance Diploma in Computer Applications (A.D.C.A) from Indira Gandhi National Open University
Expertise in Interconnect V6 domain for Carrier Billing Operation and Process Documentation.
Deployment for ongoing project upgradation from Interconnect V6 to V8.
Proficient in working on Microsoft Excel (VLOOKUP, FORMULAS, PIVOTS, etc.)
Retrieving data with the help of complex and efficient SQL queries.
WORK EXPERIENCE
Apr’08- Till date Colt Technology Services Pvt Ltd.
Growth Path:
Apr08 to Jun’10 : Analyst
Jul’10 to Jun’13 : Senior Analyst
Jul’13 to Till date : Lead Analyst
Domain Knowledge: Carrier Billing (Interconnect V6 & V8) Operation and Deployment
Role:
Analysis of current business data/set up
Configuration of carrier billing setup
Implementation of Carrier Billinginternal projects
Deployed Interconnect V8 billing system upgradation.
Arranging and provide update during parallel run call for Interconnect V8.
Perform daily Carrier Billing business operations activities/tasks
CDR analysis
Perform monthly and fortnightly Kenan billing by doing pre and post validation.
Take care Kenan Invoicing and resolve issue during Kenan Bill run.
Supplier invoice reconciliation and disputes.
Handling Customer and Supplier queries including escalations
Suspense Clearance and Billing Assurance
Operator/Carrier set ups with their call scenarios in Interconnect such as product, rating element, charge period type,
charge type, etc
Draft and publish weekly and monthly dash boards
Providing support to other departments like Mediation and Interconnect support team (BSS) including European
colleagues
Adopting best practices, ensuring meeting of SLA's
Contribute to the development of the short and long term goals of the process
Drive process improvement and other quality tools for process performance measurement and standardization
Coordinating team to complete the business as usual deadlines and adhocs
Improve team capabilities through coaching and mentoring
Institutionalization of learning and best practices across units
Competitive analysis
2. PREVIOUS ORGANISATION
Oct’07 to Apr’08 : Primus Telecommunications Pvt Ltd
Jan’05 to Oct’07 : Convergys India Pvt Ltd
NOTEWORTHY ACCOMPLISHMENTS
During service of Primus Telecommunications went to Fairfield IOA, USA for process Transition.
Two promotions during service of Colt
People know for my Quality, Hard work and knowledge of Interconnect.
Trained and share knowledge various new joiners and team mates.
CERTIFICATION
Certificate in Computing (C.I.C) from Indira Gandhi National Open University (IGNOU).
EDUCATION
2004 Masters in Computer Applications (M.C.A) from Indira Gandhi National Open University (IGNOU)
with 62%.
2001 Post Graduation (M.Com) from H N B Garhwal University with 58%.
1994 Matriculation from CBSE Board with 53.8% marks.
IT SKILLS
Proficient in working on Interconnect V6 & V8 Telecom domain.
Sound knowledge of Structured Query Language (SQL)
Well versed with Windows Microsoft Office (Word, Excel & PowerPoint)
Perform all activities which is important during Deployment including parallel run call update to various stakeholders
PERSONAL DETAILS
Nationality : Indian
Date of Birth : 02-Feb-1978
Gender : Male
Languages Known : English and Hindi
Marital Status : Married
Permanent Address : 424, Dandi, Garhi Cantt, Dehradun, Uttarakhand, 248003
Correspondence Address: S3/67B, Ground Floor, Street no. 4, Old Mahavir Nagar, Krishna Park, N. Delhi - 110018