Nitesh Thapa has over 15 years of experience in carrier billing operations and process documentation. He is currently a Lead Analyst at Colt Technology Services, where he has worked since 2008. Some of his responsibilities include analyzing business data, configuring carrier billing setups, deploying billing system upgrades, performing daily operations, and resolving customer and supplier queries. He has expertise in Interconnect V6 and V8 domains. Prior to his current role, he worked at Primus Telecommunications and Convergys India. He has a Master's degree in Computer Applications.

1. Nitesh Thapa
Contact No.: +91 9818008392 E-Mail: nitesh.2278@gmail.com
JOB OBJECTIVE
Aim to be versatile enough to cope with the ever-changing work environment and hence be able to analyze and act logically
and efficiently. Whichever Organization I will work with my fullest potential by utilizing all the Intellectual and Physical
abilities
PROFILE SUMMARY
 Masters in Computer Applications (M.C.A) from Indira Gandhi National Open University (IGNOU)
 Advance Diploma in Computer Applications (A.D.C.A) from Indira Gandhi National Open University
 Expertise in Interconnect V6 domain for Carrier Billing Operation and Process Documentation.
 Deployment for ongoing project upgradation from Interconnect V6 to V8.
 Proficient in working on Microsoft Excel (VLOOKUP, FORMULAS, PIVOTS, etc.)
 Retrieving data with the help of complex and efficient SQL queries.
WORK EXPERIENCE
Apr’08- Till date Colt Technology Services Pvt Ltd.
Growth Path:
Apr08 to Jun’10 : Analyst
Jul’10 to Jun’13 : Senior Analyst
Jul’13 to Till date : Lead Analyst
Domain Knowledge: Carrier Billing (Interconnect V6 & V8) Operation and Deployment
Role:
 Analysis of current business data/set up
 Configuration of carrier billing setup
 Implementation of Carrier Billinginternal projects
 Deployed Interconnect V8 billing system upgradation.
 Arranging and provide update during parallel run call for Interconnect V8.
 Perform daily Carrier Billing business operations activities/tasks
 CDR analysis
 Perform monthly and fortnightly Kenan billing by doing pre and post validation.
 Take care Kenan Invoicing and resolve issue during Kenan Bill run.
 Supplier invoice reconciliation and disputes.
 Handling Customer and Supplier queries including escalations
 Suspense Clearance and Billing Assurance
 Operator/Carrier set ups with their call scenarios in Interconnect such as product, rating element, charge period type,
charge type, etc
 Draft and publish weekly and monthly dash boards
 Providing support to other departments like Mediation and Interconnect support team (BSS) including European
colleagues
 Adopting best practices, ensuring meeting of SLA's
 Contribute to the development of the short and long term goals of the process
 Drive process improvement and other quality tools for process performance measurement and standardization
 Coordinating team to complete the business as usual deadlines and adhocs
 Improve team capabilities through coaching and mentoring
 Institutionalization of learning and best practices across units
 Competitive analysis

2. PREVIOUS ORGANISATION
 Oct’07 to Apr’08 : Primus Telecommunications Pvt Ltd
 Jan’05 to Oct’07 : Convergys India Pvt Ltd
NOTEWORTHY ACCOMPLISHMENTS
 During service of Primus Telecommunications went to Fairfield IOA, USA for process Transition.
 Two promotions during service of Colt
 People know for my Quality, Hard work and knowledge of Interconnect.
 Trained and share knowledge various new joiners and team mates.
CERTIFICATION
 Certificate in Computing (C.I.C) from Indira Gandhi National Open University (IGNOU).
EDUCATION
2004 Masters in Computer Applications (M.C.A) from Indira Gandhi National Open University (IGNOU)
with 62%.
2001 Post Graduation (M.Com) from H N B Garhwal University with 58%.
1994 Matriculation from CBSE Board with 53.8% marks.
IT SKILLS
 Proficient in working on Interconnect V6 & V8 Telecom domain.
 Sound knowledge of Structured Query Language (SQL)
 Well versed with Windows Microsoft Office (Word, Excel & PowerPoint)
 Perform all activities which is important during Deployment including parallel run call update to various stakeholders
PERSONAL DETAILS
Nationality : Indian
Date of Birth : 02-Feb-1978
Gender : Male
Languages Known : English and Hindi
Marital Status : Married
Permanent Address : 424, Dandi, Garhi Cantt, Dehradun, Uttarakhand, 248003
Correspondence Address: S3/67B, Ground Floor, Street no. 4, Old Mahavir Nagar, Krishna Park, N. Delhi - 110018