Manish Kumar Jha has over 15 years of experience in banking, specifically in sales, marketing, customer service, and leadership roles. He is currently a Senior Manager and Branch Head at Axis Bank in Bangalore, where he is responsible for growing accounts, customer management, operational excellence, and managing his team. Previously, he held roles like Area Sales Manager, Branch Sales Manager, and Relationship Manager at HDFC Bank and Axis Bank, where he consistently met sales targets, acquired new customers, and cross-sold various banking products. He has a Master's degree in International Business and is proficient in Microsoft Office, with strong communication, planning, and problem-solving skills.

1. Manish Kumar Jha Address: 245,2nd Cross, Cambridge
Layout. Bangalore
Mail Id: maverick.jha@gmail.com
Phone no 9472843339, 9386817175
Career Summary:
 A self-motivated professional with Eight years of experience in Sales & Marketing, Client Servicing, Quality
& Compliance; Team Leadership.
 A proactive leader & planner with skills in market plan execution, targeted marketing; proven ability to
achieve the pre-set sales & profitability targets.
 Proficiency in handling clients, understanding their requirements & providing assistance accordingly;
handling General Administration.
 Ability to support & sustain a positive work environment that fosters team performance with strong
communication; relationship management skills.
Areas of Exposure & Expertise:
Sales & Marketing
 Implementing competent business strategies / promotional activities for generation of profits by selling
 Building & maintaining healthy business relations with clients, ensuring maximum customer satisfaction by
resolving their queries / grievances as per the quality standards.
Team Leadership
 Leading, mentoring & monitoring the performance of team members to ensure efficiency in process
operations and meeting of individual & group targets.
 Creating & sustaining a dynamic environment that fosters development opportunities; motivates high
performance amongst Team members.
Professional Experience:
Organization Duration Designation
Axis Bank Ltd Jan 2015 till Date Senior Manager &Branch Head, Darbhanga, Bihar
Axis Bank Ltd
Oct 2012 to December
2014
Senior Manager & Branch Sales Manager, Darbhanga,
Bihar
Hdfc Bank Ltd Oct 2010 to Sep 2012 Manager & Area Sales Manager (Construction
Equipment Loans), Bihar
Hdfc Bank Ltd
July 2009 to Oct 2010 Manager & Preferred Relationship Manager ,Dhanbad,
Jharkhand
Hdfc Bank Ltd Dec 2008 to June 2009 Deputy Manager & PRM ,Jaipur, Rajasthan
Hdfc Bank Ltd (eCBOP) June 2007 to Dec 2008 Deputy Manger & TSM, FP channel. Jaipur, Rajasthan

2. Working as Branch Head Jan 2015 till Date
 Sales - Growing the Current and Savings Account (CASA) franchise in a steady manner to achieve
incremental growth over the year
 Customer Management - Look for every business opportunity associated with all individual/institutional
customers
 Operational Excellence - Adherence to processes through all branch resources and driving the business
growth in a compliant way
 People Management - Responsible for enabling the team to deliver more and effectively. Also focus on
capability building of the team.
Achievements
 Total Branch CASA Book Size around 88 Cr. Wherein Total Saving size of 42 Cr and Total Current stands
at 32 Cr and Term Deposit is 14 Cr.
 Retail assets advancesstands at 8 Cr, Personal loans 2 Cr, Home loans – 3 Cr , Auto loans – 1 Cr and LAP
– 2 Cr.
 Total SME, BG and term Loan Size stands at 18 Cr.
 Trophy relationship acquired like UBGB, LIC, District Welfare officer, Minority Development program,
Block development officers.
Worked as Branch Sales Manager- From October 2012 to December 2014
 Responsible for driving Current Account and Savings Account - CASA sales to new customers through the
bank's front line sales staff - BDEs.
 Plans and conducts daily sales huddle meetings and reviews the same along with the BDEs.
 Ensures high productivity levels from the BDEs through constant mentoring and providing on the job
training by attending joint sales calls with them.
 Plans and conducts sales campaigns and focuses on optimizing the existing pool of referrals for boosting
sales prospects.
 Responsible for cross selling of banks other third party products like Life Insurance, General Insurance,
Cards, etc. and drives sales of CASA for Government and Trust business. Handles customer queries,
conducts checks on the account opening form details and tracks the same in close coordination with the
Operations team in a branch.
Achievements
 Acquired trophy Accounts of Govt ,Retail and corporates for Darbhanga Branch(BDO,LIC,UBGB)
 Ranked 2nd in entire circle in Life insurance business.
 Contributing 4Cr SB retail, 8 Cr in SBGOS and 8 Cr in CAGOS NTB business for current FY.
 Qualifying all the major contests run by central team, Circle team Month on Month.
 No attrition in the team, Out of five resources Two promoted to Asst. Manager and three promoted to
Officer Grade.

3. Worked as Area Sales Manager: Construction Equipment Loans: Bihar:October 2010 to September
2012
 Source business from Individuals/Corporate involved in Infrastructure Equipment and Agri related
activities for their requirement of EMI loan, Term Loans & Working Capital (Cash Credit / Overdraft)
 Liaise with Credit team to ensure clearance of proposal
 Assist in disbursement formalities
 Service the existing portfolio (post disbursal formalities and monitoring)
 Manage the existing as well as future relationships. Responsible for enhancing customer base and product
penetration
 Coordinate with Collections team
 Cross sell other liabilities products like Current Accounts, Savings account, FD & Insurance solutions for
General& Life insurance coverage.
 Tapping new geographical markets for Agri related usage of construction equipment
 To ensure high levels of Customer service to increase contribution of repeat sales
 Appointment of intermediaries for effective geographic coverage
 Develop relationship with manufacturers and dealers in the area to ensure first right in sourcing customer
leads
 Developing Branch channel for sourcing CE business.
 Responsible for sourcing CE business for whole BIHAR state.
Achievements
 Established the construction equipment loan business in Bihar for Hdfc Bank
 Total Portfolio of 85 Cr in span of two years across Bihar in terms of CE loans.
 Counter share on each Dealer/manufacture stands at 20 %, Major counter share in Telcon, Tata Motors,
AMW, JCB and L & T.
 Effectively and efficient coordination with Branches, Credit, Collections and Dealers.
 Established the brand among top three preferred lenders in this segment through effective TAT, Customer
service and dealers/channel partners satisfaction.
 Less delinquency, write-offs or NPA in the book even working in the risk prone market.
Worked as Preferred Relationship Manager, Dhanbad, From July 2009 to October 2010
 Managing the High Net Worth customers of the Bank
 Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net
Worth relationships.
 Profiling Customers and provide financial products to meet customer needs
 Ensuring the highest levels of service to the High Net Worth customers
 Providing Financial planning & Investment Advise
 Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading
etc.
 One point contact for all requirements of High Net Worth customers in the Branch
 Acquisition & Servicing of High Net Worth customers
Achievements
 Portfolio grew from 8 Cr to 33 Cr within the period, SB growth by 8 Cr and CA grew by 17 Cr.
 Disbursed SME advances to the tune of 8 Cr , The first major SME done from the Branch
 Portfolio ranked topped in the cluster and in top ten in entire Bihar circle

4. Worked as Portfolio Relationship Manager, Jaipur, From Dec 2008 to June 2009
 Dealing in all Retail Banking Products
 Devising strategies for augmenting business growth.
 Market development (channel development and end user development) and relationship management.
 Handling portfolio of HNW clientele.
 Providing them all the requisite service in terms of all the Banking Products to fulfill their financial Needs
Achievements
 Portfolio grew from 4 Cr to 14 Cr within this period. Wherein SB grew by 5 Cr and CA by 9 Cr
 Total Retail Assets disbursement of around 7 Cr, LAP, Auto, and PL/BL
Worked as Territory Sales Manager, F P channel, Jaipur, June 2007 to December 2008
 Dealing in Wealth, Liabilities, and Assets
 Handling a 15 member’s team including Financial Planning Manager, FOS & back office operations people.
 Preparing MIS on a daily basis on various activities.
 Primarily, recruiting and training the team through extensive procedures prescribed by the bank.
 Responsible for Driving Sales of Assets through a team of FOS.
 Examining individual performance and recommending necessary up gradation and conducting appraisals.
 Devising strategies for augmenting business growth.
 Market development (channel development and end user development) and relationship management.
 Obtaining information in the market competition and provide market feedback in order to develop new
ideas and obtain potential business deals.
 Supervising the achievement of specific sales target, in order to increase the performance of the sales team.
 Assisting in preparation if the annual business plan and budget for the strategic planning and Management.
 Supporting the team members in their training needs so that they will be able to perform work in a
professional manner in order to achieve their targets
Academic Qualification:-
 Master Programme in International Business – PSG Institute Of Management, Coimbatore
2005-2007 – 65 %
 Bachelor of Information Technology – IGNOU- 1999-2002, New Delhi- 61.93 %
Computer Awareness:
Operating Systems: Windows 98, XP, Window 7.
Office Packages: Good at Microsoft Excel, Word, Office and PowerPoint.
Personal Details:
Full Name : Manish Kumar Jha
Date of Birth : 05-03-1980
Marital Status : Married
Gender : Male
Languages Known : English, Hindi, Bengali.

5. Key Skills & Competencies:
 Leadership and management abilities.
 Good experience in training and development of staff.
 Effective Communicator- Orally & writing.
 Organizational/ Planning Skills. Problem solving skills.
 Diplomatic, tactful with employees, management & customers.
 Ability to guide others towards work goal.
 Good Team player.
(References will be provided on request)
Last Salary Drawn: 9.6 PA.
Place: Ban galore Signature:-
Date: