The document outlines the experience and qualifications of Rishi Mehta spanning over 25 years working in leadership roles in the IT and telecommunications industry. It details his experience managing large teams and projects at Tata Communications and Tata Communications Transformation Services, including setting up global partnerships, business enablement projects, and network operations centers. Prior to this, he worked at Videsh Sanchar Nigam Limited leading the rollout of the National Information Backbone network and managing infrastructure and services.

1. EXPERIENCES
TATA COMMUNICATIONS TRANSFORMATION
SERVICES
2013-2021
• Managed Service Head for Enterprise and Fixed line
contact center for one of the top Indian telco. Managing
end to end services across feasibility, delivery, assurances
with 1000+ people and 100,000 plus km of fiber network.
• Ground up setup of high end NOC, rollout and Field
operations for Smart City projects at Raipur and Gurugram
with thousands of km of network and fiber design rollout.
• Setting up Global partnerships and alliances function with
engaging approx. 100 partners world wide.
• Setting up and running multiple Business enablement
project for telcos in Oman, Botswana, UAE and Saudi
Arabiya multi million multi year contracts.
TATA COMMUNICATIONS LIMITED
2003-2012
• Heading Service excellence team responsible for business
process automation, supporting oss/bss rollout involving
tools like remedy, metasolv, salesforce, oracle sales
online.
• Managed Hosting and Data center engineering product
and Services roll out consisting of hosting messaging and
collaborations services, Antivirus and Anti-spam Services,
Audio and Web Conferencing services, Video
conferencing, Hosting, Storage and Backup services,
Telepresence, Virtualization, Database services and Cloud
Services.
• Setting up Services Planning organization and defined
service level, T&C, order forms, delivery and compliance
mechanism for all services offered. It also included New
product introduction process and associated organization
setup.
• Rolling out wireless access network based on the MMDS
based technology to meet the faster reach to customer as
last mile, this project was taken on war footing and rolled
out in more than 13 top cities in less than 6 months. This
involved RFP, evaluation, ordering, architecture and
service design, implementation, testing and handover to
RISHI MEHTA
Sr Management Position at TCTS
T: +91 9223276250
E: Rishi1972@gmail.com
OBJECTIVE
Leading Strategy, Global Delivery,
Consultancy and Transformation
position in IT and Telecom
SKILLS & ABILITIES
Business Development, Managed
service operations and delivery,
Strategy and Transformations
projects, Cost and Revenue
Management, Managing 1000+
people team, Business Process and
Tools Automation
EDUCATION
Motilal Nehru National Institute of
Technology, Allahabad University
BE Electronics& telecommunications,
Gold Medalist 1994
Loyola College, Chennai, TN
Post-graduation Diploma - Human
Resource Development and Personal
Management 1997
Annamalai University, TN
Post-graduation diploma in
Marketing Management 1999

2. 2
operations. The same project then taken a bigger visibility
to create India’s biggest wi-max rollout.
• Setting up Customer project management ground up in
company and created bridge between Customer order
and Service assurance on all India basis.
• Heading the project of Planning, designing and rollout of
global MPLS services from assets acquired from Gemplex
network. Juniper M10 Series router based services rolled
out in Japan, Singapore, Hong Kong, UK and USA. Involved
first ever negotiation with carriers for Data center space,
power and connectivity. Setting up NOC for monitoring
and supporting entire network. Working with legal team
for getting International Licenses and setting up
companies and providing technical support.
VIDESH SANCHAR NIGAM LIMITED
1994-2002
• Technical and project lead in rolling out DOT’s southern
region NIB (National Information Backbone) project as a
part of VSNL. It was first ever national wide internet
network in the NIB rollout phase 1. This was implemented
using Cisco based network equipment and Sun Solaris
based servers.
• Installation and managing IT and services infrastructure
including Sun and Digital Hardware, Operating system like
Dec OSF1, Sun Solaris 5.x, 6.x, 8.x. DNS, Messaging (SMTP
and POP3), Mysql database, Firewall, Billing and Security
for the South. – It was first in VSNL which was then
replicated in coordination with HQ across all the locations.
• Lead in Part of Telecom Quality Initiatives in TL9000, ISO
14000, BS7799. – Involved and actively participated from
Day one for first ever quality initiative lead in Company.
Actively involved in socializing and bring the organization
awareness around the ITIL v2 and V3, ISO20000, eTOM
(BPF).
• Core team member for Commercial Internet launch in
India for central planning, execution and managing
Chennai core pop and international gateway. Other major
contribution includes – ATM rollout, Network Topology
Change and Migration, Default point of contact for
resolving major network services issues, X400 based email,
fax and telex services installations and rollout.
CERTIFICATIONS
TOGAF,
Prince 2 Foundation &Practitioner,
TM Forum BPF Distilled
Certification, BPF Implementers
certificate, SID certificate, Evolving
Frameworx
Certified Process Professional 1&2
from BPGroup.org – by Steve
Towers,
ISO 9000 qualified lead Auditor,
Cisco Advance Routing, Design and
management trained – BGP, OSPF,
MPLS, IPSEC, GRE,
Certification in introduction to
psychology,
Certification in Positive
psychology,
Skill soft based :
RPA from blue prism, Automation
anywhere and UIPATH,
AI and Machine Learning,
Amazon and Azure Cloud,
Big Data and Data Science
fundamentals and more..
ADDITIONAL WORK
Integral part of all the new HR
initiative across company in terms
of mass recruitment, campus
Interviews, Assessment Center,
Promotions and Performance
Management System, major
rehiring and transition, TCTS
certified coach and trainer
Participation and certification in
many social causes like tata pro-
engage, volunteering program,
women mentoring program,
diversity champion.
REFERENCES
Ooredoo Oman, Chief Strategy
officer
Vodafone Idea limited, EVP COG
Tata communications, GMC
Members
(Contact Information on demand)