Arvind Kumar Srivastava has over 20 years of experience in telecom project management and customer relationship management. He is currently working as a 3G Circle Lead for Ericsson India in Delhi, and is seeking a new opportunity to utilize his expertise in telecom, IT services, project management, and customer service. He has extensive experience planning, implementing, and maintaining telecom networks and has worked with companies like Ericsson, Reliance Communications, and Tata Communications.

1. ARVIND KUMAR SRIVASTAVA
B.E. (Electronics & Telecom), PMP( 1700597),CCNA
email – arvindks71@rediffmail.com, arvindks71@gmail.com
Mobile: +91-9350063133, Home: +91-120-4104829
Current Location - Ghaziabad, UP
CARRIER OBJECTIVE
To work in the area of telecom & IT services to utilize my Project management, service delivery and customer
relationship management expertise.
SUMMARY
20 years of experience in Telecom with expertise in Project Management (PMP certified), Customer Relationship
management. Planning and implementation of the Optical Fiber, Copper and Wireless based network. Hands on
experience of installation and O&M of various SDH, PDH systems, Microwave links, OSS , BSS, NMS, IP
networking. Service delivery and O&M of telecom services (MPLS VPN, Internet leased Line, IPLC, NPLC, PRI).
24X7 O&M of telecom services to customers and 3G Core network. Worked with MS provider Ericsson,
Operators RCOM. TATA Communication. Presently working as 3G Circle Lead in Ericsson India Delhi (RCOM).
ACHIEVEMENTS
• Successful launch of 4G services of Bharti Airtel in Delhi Circle.
• Maintained 99.8% availability of 3G network in Reliance Delhi Circle.
• Timely Up-gradation of 3G back-bone network to handle increased traffic.
• Planned and implemented LTE/4G AT process. Planned O&M process for 4G network to reduce MTTR
and improve N/W availability, KPI.
• Successfully implemented project for L3 VPN. Hub to scope model for Subhiksha in Maharastra & Goa,
100 sites.
• Successfully delivered project for around 100 point Leased lines for Tulip Telecom.
• Having satisfied Enterprise customer in NCR-Delhi.
• Develop & motivate team members for higher performance.
SKILLS
• Telecom project management, PMP certified
• Customer Relationship management.
• Working on OSS and BSS.
• Team Management.
• Testing Equipments – BER Meter, OTDR, Ethernet Tester, ANT-20.
• O&M of Telecom services - 24X7 Technical supports to customers.
• Hands on experience of SDH, PDH equipments. MW, UBR Wireless links
• Hands on experience on Huawei 3G NodeB BBU3900 & 4G eNodeB BBU3900
• Networking – TCP/IP Networking. Hands on Experience of CISCO-7600, 7200, Huawei 6000 series
Routers, CISCO 3500, 3400, Huawei W2D, W4D Switches.
SOFTWARE ----
• Programming in C, shell script, PL/SQL, ORACLE.
• OS – UNIX, Windows
EXPERIENCE SUMMARY
• Ericsson India Ltd-3G & CDMA(on CEN)N/W O&M Lead, Delhi Circle-since Sept-2015 till now
• Ericsson India Ltd – 4G BSS O&M Lead, Delhi Circle – since August-2014 – Sept-2015.
• Ericsson India Ltd-3G &CDMA(on CEN)N/W O&M Lead, Delhi Circle-since April-2013 to July-14
• Reliance communication – 3G N/W O&M Lead – since March-2011 to April-2013.
• Reliance communication - Customer Operation Lead - since June-2009 toFeb-2011.
• Reliance communication – Service Delivery Manager - since Feb-2007 to May-2009.
• Tata Communication (VSNL)- Field customer support Engineer - since Feb-2003 to Jan-2007.
• Tata Communication (VSNL)- Network Engineer - since Nov-1996 to Jan-2003.
• Indian Telephone Industries ( ITI ) – GET - since Dec-1995 to Oct-1996
EXPERIENCE DETAILS
Ericsson India Ltd - 4G O&M BSS Lead – since August-2014 - Sept-2015
•Acceptance Test of 4G sites from Project vendor, after checking/rectifying all punch points.
•Analyze 4G eNode-B outage report to find RCA to resolve the issue and take necessary action to avoid
repeat fault.
•Plan and implement measures to minimize outage of 4G network.
•Plan MoP for alarm handling for field Team. Prepare BoM for O&M.
Ericsson India Ltd - 3G & CDMA N/W O&M Lead – since April-2013 – July-2014
•Analyze 3G Node-B outage report to find RCA to resolve the issue and take necessary action to avoid
repeat fault.
•Plan and implement measures to minimize outage of 3G network.
•Analyze 3G Network to plan upgrade BW.
•24X7 O&M of core network for 3G service. Monitoring Delhi Circle NOC Team.
•Guide Team to preparing MIS report for 3G Nodes.
Reliance communication – 3G O&M Circle Lead - since March-2011 to april-2013
• Analyze 3G Node-B and IBS status report to find RCA to resolve the issue
and take necessary action to avoid repeat fault.
• Plan and implement measures to minimize outage of 3G network.
• 24X7 O&M of core network for 3G service. Monitoring Delhi Circle NOC Team.
• Guide Team to preparing MIS report for 3G Nodes.

2. Reliance communication - Customer Operation Lead - since June-2009 to Feb-2011
Handling Telecom projects for equipment deploy, service delivery and O&M of services to corporate customers
with following responsibilities.
• Planning and implementation of the Optical Fiber, Copper and Wireless based network.
• To make site ready for service with in defined SLA.
• Installation / integration of SDH equipments STM-1,STM-4,STM-16( Nortel make), CISCO/
Huawei switch,
• Installation and O&M of Wireless links UBR(Ceragaon make), MW links(NEC make).
• Vendor management to execute installation & commissioning of Telecom equipment at the
customer premises as well as BTS locations.
• Managing service delivery to corporate customers with in defined SLA. Acting as interface between
customer and Reliance.
• Configuration and testing of various CPE like modem, convertors used for service delivery.
• Working on OSS and BSS, NMS.
• RCA to improve performance of equipments Deploy and Services Delivery.
• Preparing MIS reports and BoM (Bill of material).
• Managing a team of 13 Engineers for project Deploy, Delivery and fault resolution with in SLA.
Reliance communication- Service Delivery Manager - Feb-2007 to May-2009
• Responsible for Telecom projects for service delivery to corporate customers with in defined SLA.
• Co-coordinating with customer, Reliance technical and sales team for timely service delivery upto
customer satisfaction.
• Timely escalating issues and gaps for service delivery within SLA.
• Preparing MIS reports.
Tata Communication (VSNL)- Field customer support Engineer - Feb-2003 – Jan-2007
• Installation and O&M of SDH equipment of different configuration.
• Installation and O&M Wireless links.
• Configuration of different types of modems and Converters used in Leased Circuits.
• Managed team of 5 Engineers for 24X7 supports to more than 300 Leased Line Customers.
• Active role in Network planning, preparing BoQ for service delivery and O&M.
• Audit of customer end network setup to reduce MTTR.
• Preparation of MIS reports.
• Coordinating with other BSO’s like BSNL, BHARTI for early commissioning and Restoration ( O&M ) of
telecom services.
Tata Communication (VSNL)- Network Engineer - Nov 1996 to Jan-2003
• O&M of LAN and WAN.
• Worked on CISCO Routers, Ethernet Switches.
• Technical support to ILL, IPLC, NPLC, MPLS Leased Line customers. Resolving customer
issues like Latency, Errors and Routing.
• Coordinating with International Carriers like AT&T, Sprint, MCI etc for early restoration of telecom
services faults. Worked at ITMC.
• O&M of mail server.
• Working on UNIX for taking back-up, retrieving information etc.
TRAININGS
• Training on O&M of SDH equipments and SDH Network at Tejas R&D center Banglore.
• Various trainings in VSNL on different Telecom systems, TCP/IP networking, Managerial skills.
• Various trainings in Reliance on Telecom systems, processes and Customer Relationship
Management.
• Supervisory skill training in Indian Telephone Industries.
• Fire and Safety training at ITI, VSNL.
AWARDS AND RECOGNITIONS
• Adjudged as best Service Delivery Manager 2 Times at Reliance.
• Awards for Excellent performance 3 times in VSNL.
• Appreciation on many occasions for outstanding performance.
QUALIFICATION
• B.E. (Electronics & Telecom ) with 67 % marks from MMMEC Gorakhpur UP in 1994.
• CCNA with 93.6 % marks in Year-2006
• Intermediate (12th) UP Board with 72.4% marks.
• High School (10th) UP Board with 72.5% marks.
PERSONAL DETAILS
Date of Birth – 01-03-1971 Father’s Name – Sri D. C. Srivastava
Marital status - Married Nationality - Indian
Sex- Male Hobbies – Current Events, Sports
Postal Address - B-214, Vijya Apartment, Ahinsha Khand-2, Indirapuram, Ghaziabad, UP,Pin-201010
CTC
Current CTC – 9.5 LACs PA
Expected CTC – 12 LACs PA