1. Amber L. Elsenpeter
_____________________________________________________________________________________________________________
(612) 968-2274 alynn_29@hotmail.com www.linkedin.com/in/amberelsenpeter/
Objective:
To maintain core business principles and maximize operational efficiency while offering creative solutions as well as
a thorough knowledge of executing strategy to both immediate and long term endeavors.
Experience:
Miracle-Ear, Plymouth, MN January 1, 2014 – Present
Administrative Specialist
 Responsible for administrative and management support to Miracle-Ear Executive and Operations Team.
 Provide secondary support to the CEO of Amplifon USA in the absence of his assistant in areas of calendar
and meeting management, fulfilling executive travel requests, and document preparation.
 Maintain monthly reports and distributed them on a regular schedule.
 Handling confidential and sensitive information properly per HIPAA protocols.
 Facilitate internal support and assistance to Franchisees.
 Coordinate logistical details for meetings at the headquarters for potential and current franchise owners.
 Assist with arranging monthly franchisee workshops. Coordinate the preparation and dissemination of
workshop materials, booking-organizing and setup of the learning center and conference rooms,
organizing dinner reservations, requesting hotel room blocks and shuttle service details, collecting travel
details from attendees, follow up with presenters to obtain training documents.
 Managing corporate utility accounts.
 Dispatch new franchise location/start-up documents to franchisees in a time-sensitive manner.
Amplifon USA, Plymouth, MN October 2010 – December 31, 2013
Document Control Specialist/ Coder
 Process 50 to 300 insurance billing claims daily from Sonus, Miracle Ear, Amplifon Hearing Health Care
(formerly HearPO), and Elite Hearing Network franchises.
 Review all claim documentation for compliance to standards.
 Log the receipt of all billable claims into Sycle system or follow up with providers and clinics for missing
documents.
 Distribute completed claims daily to the Billing Specialists.
 Maintain and improve tracking mechanisms for the billed claims by scanning and labeling in the specified
network location.
 Run weekly Sycle billing system reports for Document Control to monitor required insurance information
and to ensure timely filing of claims.
 Prepare three separate business unit escalation reports weekly for management.
 Facilitated the process structure change from corporate clinics to franchise model.
 Verify franchise clinic conformity process and procedures for Sonus staff; answers questions about
insurance claims and procedures associated with Sycle system.
 Create and implement claim processes and changes for business units.
 Advised providers and clinic staff on insurance payer specific requirements.
Apria Healthcare, Minnetonka, MN 2008 - 2009
Suspended Billing/ Follow Up/ Coder
Specifically billed Medicare
 Use of HCPCS/ICD-9 2009 to check the correct codes for billing and equipment compatibility
 Use of ACIS-AIMS to: Document follow up and to check equipment history
 Complete RAD, Enteral, CMN, Rx, CPAP forms on patient accounts
 Utilized Inscribe Healthcare which is used to send out forms and Rx’s electronically and IBM Content
Manager to look up documents that have been scanned to a computer system instead of using paper
trails.
 High priority for professional etiquette on the phone with patients, Dr Offices, and other Apria branches.

2. Amber L. Elsenpeter
_____________________________________________________________________________________________________________
(612) 968-2274 alynn_29@hotmail.com www.linkedin.com/in/amberelsenpeter/
Certifications:
Business Essentials Certificate (SkillPath/Star12) 01/25/2016
Administrative Support Certificate (SkillPath/Star12) 01/25/2016
How to Build Strategic Thinking Skills Certificate (SkillPath/Star12) 01/25/2016
Microsoft Excel workshop 06/06/2013
Holds an active class “A” commercial driver’s license
Education:
Diploma in Medical Billing & Coding, Anthem College
Academic Achievement Award for GPA 4.0
Associate degree in Social Psychology, University of Eau Claire
Certified Nursing Assistant/Certificate, Genesis Eldercare
Occupational Therapy Assistant/Certificate, Harcourt Learning
Electrical Power Distribution Program (Linemen), Chippewa Valley Technical College