This document provides a summary of Auna Lochlan's skills, experience, education, and work history. It outlines her office skills including proficiency in Microsoft Office applications, typing speed of 55 wpm with 100% accuracy, and experience using various production and customer service systems. Her volunteer experience includes working with clients with special needs. Her work history includes roles in customer service, production assistance, and massage therapy. She is currently a customer service representative handling calls, chats, and emails to provide customer support.