Guillaume Rouglan is a 24-year-old French and Malagasy national seeking a management position in the hospitality industry. He has 5 years of experience in hotel operations and management, including positions as Assistant Operations Manager at a hotel in Antananarivo, Executive Housekeeper at a hotel in Santa Monica, and guest relations trainee at a Hilton hotel in Brussels. He holds an MBA in international hotel management from Vatel Los Angeles and a bachelor's degree in hospitality management from Vatel Bordeaux. He is proficient in French, English, Spanish and Malagasy.

1. Guillaume ROUGLAN
MBA in international hospitality management
(00 261) 32 78 876 54 – g.rouglan@yahoo.fr – Lot A 109 Faravohitra, Antananarivo 101 Madagascar – Skype: guillaume.Rouglan
Date of birth: 02 October 1992 (24 years old) - https://www.linkedin.com/in/guillaume-rouglan-9b601884
Nationality: France and Madagascar
I am looking for new challenges in a management position within the hospitality industry. I am flexible and ready to move overseas and face new missions. I
speak French, English, Spanish and Malagasy.
E X P E R I E N C E
Dec 2015 -Present
A s s i s t a n t O p e r a t i o n m a n a g e r – S a k a m a n g a H o t e l A n t a n a n a r i v o
Working with the operation manager and deal with every day duties, always in communication with the room
division and the catering department. The main mission was to insure guest satisfaction and make sure that
all the different department are working together in order to reach our commitment.
Oct 2014 – Oct 2015
(1 year)
E x e c u t i v e H o u s e k e e p i n g – The Ambrose hotel Santa Monica
One year in a management position within the housekeeping department of a boutique hotel in Santa
Monica. I was in charge of managing the housekeeping team, inventories, supply orders, rooms inspections,
weekly report and cost control and making budget. Meeting American standards and process.
Jul 2013 – Oct 2013
(4 months)
G u e s t R e l a t i o n t r a i n e e – Hilton Brussels city hotel
Internship within the front office department, make sure to reach Hilton commitment regarding guest
satisfaction, in charge of welcoming and respond to guest enquiries, providing feedback to customer’s
reviews, manage CRM software and keep track of Hilton loyalty program.
Jun 2011 – Oct 2011
(5 months)
H e a d h o u s e k e e p e r t r a i n e e – Hotel Casa del mar Corsica
Working with the housekeeping division for a five-star hotel in Corsica. In charge of housekeeping duties as
time management, room inspection, supply order, inventories and guest satisfaction.
E D U C A T I O N
2014 -2015 M B A i n i n t e r n a t i o n a l h o t e l m a n a g e m e n t – Vatel los Angeles
One year of study within the hospitality management at Vatel Los Angeles. Where I learn to use American
tools that can be applied to hospitality management. I took courses of Management, Marketing, Computer’s
skill, Sales, Human resources, International business law, social media, …
For more information about Vatel : http://www.vatel.com/en
2010 - 2014 B a c h e l o r ’ s d e g r e e i n h o s p i t a l i t y m a n a g e m e n t – V a t e l B o r d e a u x
Four years within the Vatel institute Bordeaux France, where I learn to manage an hotel with the French
touch and management style.
S K I L L S
Languages
OS
Applications
French (native) – English (full professional proficiency) –Spanish (limited working proficiency)
Windows, Android, IOS, OS X
Word, Excel, PowerPoint, Photoshop, Illustrator, OnQ, Opera, Fidelio, RoomKey