QuestionPro explores the results of a research study published in the Harvard Business Review. The study found that simply the act of asking for feedback doubled retention and increased sales - even if the feedback was never acted upon.
Repusurance is providing its services in online reputation management for past seven years. We deal in different branches of online reputation management. Online review management is the part of our services where we help clients to boost their business with their positive reviews. Repusurance believes that online reviews has the ability to double your growth and helps in marketing.
[CXL Live 16] Using Urgency to Boost E-commerce Conversions by Viljo VabritCXL
Making customers decide faster about a purchase is a powerful and widely used strategy in e-commerce. It can dramatically improve your sales, but it can also have the opposite effect.
Viljo will walk you trough several case studies to show how to use insights from conversion research to leverage urgency in e-commerce.
The Power of Customer Reviews and The Importance of Reputation Management Web...Jeanne Dotson
Discover how customer reviews can boost your storage facility's occupancy rate and revenue. Customer reviews can also improve your website's organic search engine ranking. To learn more, visit our website!
https://www.storageinternetmarketing.com/reputation-management-customer-reviews/
Email Marketing Automation For Affiliates – Why, What & HowAffiliate Summit
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: The session will give affiliates info on email marketing automation and how to use it to increase conversions and scale marketing activities for their lists. Hands on from concept, tools and examples.
The document discusses how online customer reviews have become a major factor in online marketing and reputation building. It notes that consumers heavily rely on reviews from other customers to make purchasing decisions and are more likely to choose businesses with many positive reviews. The document provides tips for businesses on how to solicit and manage reviews, including establishing a positive customer experience, having a review system, responding to both positive and negative feedback, and marketing their reviews.
September 2011 - Marketing Roundtable - David LewanAnnArborSPARK
September's panel will discuss how to turn customers and stakeholders into advocates. Join consumer and business marketing experts as they reveal the latest integrated marketing and customer satisfaction strategies for creating relationships with customers that care, share and buy.
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: Social media can work for non-sexy brands, products & services too! Learn to make social media work for businesses that aren’t very social. Get content ideas and examples.
5 Health Checks for Managing Customer RetentionTrustpilot
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each account’s likeliness to renew.
Check out this webinar featuring Brian Merritt, VP of Customer Success at Trustpilot, and Omer Gotlieb, Chief Customer Officer at Totango. The two of them will introduce 5 variables you should track to not only prevent churn, but to also grow recurring revenue.
Repusurance is providing its services in online reputation management for past seven years. We deal in different branches of online reputation management. Online review management is the part of our services where we help clients to boost their business with their positive reviews. Repusurance believes that online reviews has the ability to double your growth and helps in marketing.
[CXL Live 16] Using Urgency to Boost E-commerce Conversions by Viljo VabritCXL
Making customers decide faster about a purchase is a powerful and widely used strategy in e-commerce. It can dramatically improve your sales, but it can also have the opposite effect.
Viljo will walk you trough several case studies to show how to use insights from conversion research to leverage urgency in e-commerce.
The Power of Customer Reviews and The Importance of Reputation Management Web...Jeanne Dotson
Discover how customer reviews can boost your storage facility's occupancy rate and revenue. Customer reviews can also improve your website's organic search engine ranking. To learn more, visit our website!
https://www.storageinternetmarketing.com/reputation-management-customer-reviews/
Email Marketing Automation For Affiliates – Why, What & HowAffiliate Summit
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: The session will give affiliates info on email marketing automation and how to use it to increase conversions and scale marketing activities for their lists. Hands on from concept, tools and examples.
The document discusses how online customer reviews have become a major factor in online marketing and reputation building. It notes that consumers heavily rely on reviews from other customers to make purchasing decisions and are more likely to choose businesses with many positive reviews. The document provides tips for businesses on how to solicit and manage reviews, including establishing a positive customer experience, having a review system, responding to both positive and negative feedback, and marketing their reviews.
September 2011 - Marketing Roundtable - David LewanAnnArborSPARK
September's panel will discuss how to turn customers and stakeholders into advocates. Join consumer and business marketing experts as they reveal the latest integrated marketing and customer satisfaction strategies for creating relationships with customers that care, share and buy.
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: Social media can work for non-sexy brands, products & services too! Learn to make social media work for businesses that aren’t very social. Get content ideas and examples.
5 Health Checks for Managing Customer RetentionTrustpilot
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each account’s likeliness to renew.
Check out this webinar featuring Brian Merritt, VP of Customer Success at Trustpilot, and Omer Gotlieb, Chief Customer Officer at Totango. The two of them will introduce 5 variables you should track to not only prevent churn, but to also grow recurring revenue.
Shut Up and Let Your Customers Do Your Marketing for You Influitive
Learn how some of the most successful B2B companies in the world are building advocate communities and mobilizing their best customers to flood the market with social proof.
You will learn:
- Why advocacy is the key to sustainable growth
- How to create an engaging advocate community
- The value of advocacy and customer engagement
SMX Stockholm - Conversion OptimizationTheo Lentjes
Conversion Optimization presentation I gave at SMX Stockholm 2010. Focusing on visitors, removing barriers and persuading customers are the main topics in the presentation.
Five types of companies that absolutely NEED to build trust to grow (but just...Trustpilot
This document discusses how customer reviews are important for building trust and growing different types of companies. It identifies 5 types of companies that need customer reviews to grow: 1) Marketplaces, 2) Subscription Services, 3) Finance companies, 4) B2B companies, and 5) New Markets/Brands. It then provides strategies for companies to proactively collect reviews, respond to and resolve reviews, and leverage reviews for conversion.
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: Affiliate recruitment is a costly and complicated part of an affiliate program development – simplify it with a targeted approach! Find new affiliates that will sell.
Webinar: 10 Things Only Successful Online Retailers Are Doing Right NowThe Merchant Lab
Hosted by: Chad Nantais (themerchantlab.com) and Jenn Li (musefind.com)
Website: http://themerchantlab.com/?p=6456
Most emerging brands struggle to grow their online customer base and build consistent, predictable revenue. Unlike large retailers, they lack the data and resources to make it easier for shoppers to find and buy their products. However, some brands have been able to overcome these limitations and have grown themselves into household names. What are they doing differently?
Two experts in online marketing and retailing will explain what these brands are doing to drive exceptionally high rates of growth and customer engagement, and provide you with a simple blueprint for growth, based on strategies from today’s top online retailers.
The document discusses improving a company's customer journey to increase sales and loyalty. It argues that the traditional sales funnel is broken because 57% of purchase decisions are made before speaking to a supplier. The ideal process involves understanding where customers are in their journey - from awareness to referral. The key stages are described as Know, Like, Trust, Try, Buy, Repeat, Refer. Companies should determine how to add value at each stage through content like blogs, reviews and educational resources. Mapping the current customer experience against the ideal journey helps identify gaps and opportunities to better engage and support customers.
This document discusses improving a company's customer journey to increase sales and loyalty. It notes that 57% of purchase decisions are made before speaking to a supplier. The ideal customer journey involves helping customers through phases from knowing a company, liking it, trusting it, trying its products or services, buying, repeating purchases, and referring others. The document provides examples of content and touchpoints that can be used at each phase, such as content for awareness, education, engagement, and conversion. It also discusses mapping the current customer journey and designing an ideal one to better meet customer needs and monitor the experience.
Expanding Reach: How Affiliates and Social Drive TogetherAffiliate Summit
The document discusses how affiliates and social media can work together to expand brand reach. It provides 7 ways to do this: 1) Build a brand through social media, 2) Gain followers, 3) Provide valuable and authentic content, 4) Leverage brand and sales messaging, 5) Measure success, 6) Use data, and 7) Trust instincts. Affiliates can help brands by acting as a powerful voice, creating buzz, and driving people to take action like following or purchasing. Social media should be used alongside other channels like SEO, PPC, and affiliates to understand the full customer journey.
I Spy Webinar - 10 Common Mistakes Retailers Make in EcommerceI Spy Marketing
Fiona Low, of I Spy Marketing, explains why Conversion Optimisation is crucial to any E Commerce businesses success highlighting the top 10 most common mistakes that can be performed.
This document provides tips on how to effectively respond to negative online reviews. It begins by stating that consumer reviews are trusted 12 times more than business descriptions. While the typical reaction is to panic, the document recommends staying calm, investigating the problem, considering reasonable solutions, privately contacting the customer, taking action to remedy the situation, politely asking for an updated review, and following up with a thank you. Several key points are made: negative reviews can highlight positive ones and build trust if handled well; reviews should not be removed as it shows transparency; and issues raised can help businesses learn and improve. The document outlines best practices for responding to negative feedback online.
This document provides an overview of key factors for running a successful website, including tools for monitoring traffic, increasing visitors, social media strategies, and SEO best practices. It discusses how buyers complete most of their purchase process online before contacting companies, and emphasizes the importance of understanding customers' goals and challenges rather than just promoting company features. The presentation aims to help businesses better engage online audiences and drive traffic through strategic website optimization and social media integration.
Word-of-Mouth in the Age of Google: Building an Office Culture for Client Rev...Consultwebs.com, Inc.
Word-of-mouth advertising in 2015 is via Google+, Yelp! and Avvo reviews. Obtaining client reviews should be a routine part of your office life. During Word-of-Mouth in the Age of Google: Building an Office Culture for Client Reviews, Marketing Director Tanner Jones will share review-winning tips for lawyers and law firm marketing professionals.
Learn:
-Strategies to bring your law firm higher SERP visibility based on client reviews
-Metrics that demonstrate how consumers utilize online reviews
-The best way to attract and solicit 5-star reviews
-Steps that successful law firms take to guide online reviews generation
Your Marketing Funnel is a Hot Mess - 8 Strategies for Improvement - check out the SlideShare presentation by Erin Sagin, PPC Evangelist & Community Manager at Wordstream and Michal Leszczynski, Content Marketing Manager at GetResponse.
You can access the webinar recording on GetResponseTV - http://bit.ly/GR-Funnel-Webinar
Improving Website Conversion in the Travel IndustrySearchStar
This document provides a framework for evaluating a website through a conversion rate optimization (CRO) scorecard. The scorecard contains metrics to measure things like usability, relevance of content and calls-to-action, site speed, funnel drop-off points, and mobile performance. Completing the scorecard helps identify areas of strength and weakness to focus optimization efforts on improving conversion rates.
Peanut Labs' Reward Center allows shoppers to earn points by participating in surveys about their opinions and experiences. This gives shoppers another way to earn points and drives brand engagement. The Reward Center can be customized and is available across devices. It provides a seamless way for shoppers to earn points and instantly redeem them without extra steps. This breaks from the transaction-based loyalty model and rewards continuous engagement through opinions, incentivizing repeat purchases and long-term retention.
Best Practices for Generating More Ratings & ReviewsPowerReviews
95% of shoppers consult ratings and reviews before making a purchase. The very presence of reviews and Q&A can help brands and retailers establish authenticity and trust among their consumers, and ultimately increase conversion.
1. Learn how to optimize follow-up emails, incentives, rewards and in-store programs to generate more reviews
2. Understand how to engage subject matter experts, verified buyers, and your online community through questions and answers on product pages
3. Learn how leading brands are leveraging ratings and reviews for online and in-store campaigns
4.Use key benchmarks to help define and measure progress
A recording of the webinar is available here: http://www.powerreviews.com/event/best-practices-for-generating-more-ratings-reviews-2/
More free resources are available here: http://www.powerreviews.com/resources/
The document discusses the importance of online customer reviews for businesses and outlines a strategy for collecting, responding to, and leveraging reviews to improve customer experience, grow business, and increase revenue. It provides examples of how ThriftBooks implemented a review strategy through proactive collection, responding to all reviews, and integrating reviews throughout their acquisition funnel, which resulted in increased growth, improved customer retention and service, and a more optimized business.
Shut Up and Let Your Customers Do Your Marketing for You Influitive
Learn how some of the most successful B2B companies in the world are building advocate communities and mobilizing their best customers to flood the market with social proof.
You will learn:
- Why advocacy is the key to sustainable growth
- How to create an engaging advocate community
- The value of advocacy and customer engagement
SMX Stockholm - Conversion OptimizationTheo Lentjes
Conversion Optimization presentation I gave at SMX Stockholm 2010. Focusing on visitors, removing barriers and persuading customers are the main topics in the presentation.
Five types of companies that absolutely NEED to build trust to grow (but just...Trustpilot
This document discusses how customer reviews are important for building trust and growing different types of companies. It identifies 5 types of companies that need customer reviews to grow: 1) Marketplaces, 2) Subscription Services, 3) Finance companies, 4) B2B companies, and 5) New Markets/Brands. It then provides strategies for companies to proactively collect reviews, respond to and resolve reviews, and leverage reviews for conversion.
This presentation is from Affiliate Summit West 2017 (January 15-17, 2017 in Las Vegas, Nevada). Session description: Affiliate recruitment is a costly and complicated part of an affiliate program development – simplify it with a targeted approach! Find new affiliates that will sell.
Webinar: 10 Things Only Successful Online Retailers Are Doing Right NowThe Merchant Lab
Hosted by: Chad Nantais (themerchantlab.com) and Jenn Li (musefind.com)
Website: http://themerchantlab.com/?p=6456
Most emerging brands struggle to grow their online customer base and build consistent, predictable revenue. Unlike large retailers, they lack the data and resources to make it easier for shoppers to find and buy their products. However, some brands have been able to overcome these limitations and have grown themselves into household names. What are they doing differently?
Two experts in online marketing and retailing will explain what these brands are doing to drive exceptionally high rates of growth and customer engagement, and provide you with a simple blueprint for growth, based on strategies from today’s top online retailers.
The document discusses improving a company's customer journey to increase sales and loyalty. It argues that the traditional sales funnel is broken because 57% of purchase decisions are made before speaking to a supplier. The ideal process involves understanding where customers are in their journey - from awareness to referral. The key stages are described as Know, Like, Trust, Try, Buy, Repeat, Refer. Companies should determine how to add value at each stage through content like blogs, reviews and educational resources. Mapping the current customer experience against the ideal journey helps identify gaps and opportunities to better engage and support customers.
This document discusses improving a company's customer journey to increase sales and loyalty. It notes that 57% of purchase decisions are made before speaking to a supplier. The ideal customer journey involves helping customers through phases from knowing a company, liking it, trusting it, trying its products or services, buying, repeating purchases, and referring others. The document provides examples of content and touchpoints that can be used at each phase, such as content for awareness, education, engagement, and conversion. It also discusses mapping the current customer journey and designing an ideal one to better meet customer needs and monitor the experience.
Expanding Reach: How Affiliates and Social Drive TogetherAffiliate Summit
The document discusses how affiliates and social media can work together to expand brand reach. It provides 7 ways to do this: 1) Build a brand through social media, 2) Gain followers, 3) Provide valuable and authentic content, 4) Leverage brand and sales messaging, 5) Measure success, 6) Use data, and 7) Trust instincts. Affiliates can help brands by acting as a powerful voice, creating buzz, and driving people to take action like following or purchasing. Social media should be used alongside other channels like SEO, PPC, and affiliates to understand the full customer journey.
I Spy Webinar - 10 Common Mistakes Retailers Make in EcommerceI Spy Marketing
Fiona Low, of I Spy Marketing, explains why Conversion Optimisation is crucial to any E Commerce businesses success highlighting the top 10 most common mistakes that can be performed.
This document provides tips on how to effectively respond to negative online reviews. It begins by stating that consumer reviews are trusted 12 times more than business descriptions. While the typical reaction is to panic, the document recommends staying calm, investigating the problem, considering reasonable solutions, privately contacting the customer, taking action to remedy the situation, politely asking for an updated review, and following up with a thank you. Several key points are made: negative reviews can highlight positive ones and build trust if handled well; reviews should not be removed as it shows transparency; and issues raised can help businesses learn and improve. The document outlines best practices for responding to negative feedback online.
This document provides an overview of key factors for running a successful website, including tools for monitoring traffic, increasing visitors, social media strategies, and SEO best practices. It discusses how buyers complete most of their purchase process online before contacting companies, and emphasizes the importance of understanding customers' goals and challenges rather than just promoting company features. The presentation aims to help businesses better engage online audiences and drive traffic through strategic website optimization and social media integration.
Word-of-Mouth in the Age of Google: Building an Office Culture for Client Rev...Consultwebs.com, Inc.
Word-of-mouth advertising in 2015 is via Google+, Yelp! and Avvo reviews. Obtaining client reviews should be a routine part of your office life. During Word-of-Mouth in the Age of Google: Building an Office Culture for Client Reviews, Marketing Director Tanner Jones will share review-winning tips for lawyers and law firm marketing professionals.
Learn:
-Strategies to bring your law firm higher SERP visibility based on client reviews
-Metrics that demonstrate how consumers utilize online reviews
-The best way to attract and solicit 5-star reviews
-Steps that successful law firms take to guide online reviews generation
Your Marketing Funnel is a Hot Mess - 8 Strategies for Improvement - check out the SlideShare presentation by Erin Sagin, PPC Evangelist & Community Manager at Wordstream and Michal Leszczynski, Content Marketing Manager at GetResponse.
You can access the webinar recording on GetResponseTV - http://bit.ly/GR-Funnel-Webinar
Improving Website Conversion in the Travel IndustrySearchStar
This document provides a framework for evaluating a website through a conversion rate optimization (CRO) scorecard. The scorecard contains metrics to measure things like usability, relevance of content and calls-to-action, site speed, funnel drop-off points, and mobile performance. Completing the scorecard helps identify areas of strength and weakness to focus optimization efforts on improving conversion rates.
Peanut Labs' Reward Center allows shoppers to earn points by participating in surveys about their opinions and experiences. This gives shoppers another way to earn points and drives brand engagement. The Reward Center can be customized and is available across devices. It provides a seamless way for shoppers to earn points and instantly redeem them without extra steps. This breaks from the transaction-based loyalty model and rewards continuous engagement through opinions, incentivizing repeat purchases and long-term retention.
Best Practices for Generating More Ratings & ReviewsPowerReviews
95% of shoppers consult ratings and reviews before making a purchase. The very presence of reviews and Q&A can help brands and retailers establish authenticity and trust among their consumers, and ultimately increase conversion.
1. Learn how to optimize follow-up emails, incentives, rewards and in-store programs to generate more reviews
2. Understand how to engage subject matter experts, verified buyers, and your online community through questions and answers on product pages
3. Learn how leading brands are leveraging ratings and reviews for online and in-store campaigns
4.Use key benchmarks to help define and measure progress
A recording of the webinar is available here: http://www.powerreviews.com/event/best-practices-for-generating-more-ratings-reviews-2/
More free resources are available here: http://www.powerreviews.com/resources/
The document discusses the importance of online customer reviews for businesses and outlines a strategy for collecting, responding to, and leveraging reviews to improve customer experience, grow business, and increase revenue. It provides examples of how ThriftBooks implemented a review strategy through proactive collection, responding to all reviews, and integrating reviews throughout their acquisition funnel, which resulted in increased growth, improved customer retention and service, and a more optimized business.
This document provides guidance on conducting surveys to gather customer feedback. It discusses the importance of having a clear objective for the survey and asking focused questions that can lead to actions. It recommends structuring the survey with a mix of closed-ended and open-ended questions, keeping it to 10-12 questions that take 5-8 minutes to complete. The document also covers when to conduct surveys, analyzing and sharing the results, and starting with smaller surveys to get feedback.
Email Marketing: The Opportunity You Can't Afford To MissGeonetric
The document summarizes best practices for email marketing. It provides 14 tips for creating effective emails, including collecting opt-in email addresses, segmenting email lists, writing engaging subject lines, using pre-header text, including clear calls-to-action, designing responsive emails, tracking links, including social sharing icons, adding company name and unsubscribe information, testing emails, determining the best time and day to send emails, and analyzing email metrics like opens, clicks, and conversions. The document also provides healthcare industry email marketing averages and analyzes sample emails from various healthcare organizations.
Positive Review Building And Reputation Protection for DentistsSmileSavvyInc
Scott Childress, Executive Director of Smile Savvy, provides stats for online reviews along with tips for dentists and dental practices who want to build their positive reviews.
Note: Raw presentation slides without notes.
5 Proven Ways to Leverage Net Promoter Score SatisMeter
Net Promoter Score is a powerful customer feedback system that determines how customers feel about the product. This presentation will teach you how to increase your NPS and turn detractors into promoters. Check it out!
Adapted from Tricia’s Customer Service Success Blog. Learn how your company can effectively put customer feedback to improve support functions, develop new products or services, and satisfy customers. Read more of Tricia's blogs at www.parature.com/blog.
Is Word Of Mouth Marketing Really Worth It?Rustin Banks
Marketers believe word-of-mouth has an impact on business from increasing brand awareness to driving sales. But proving the return on investment might be a mystery to some marketers.
This document summarizes a presentation on word-of-mouth marketing. It finds that word-of-mouth is responsible for $6 billion in annual consumer spending and drives 13% of sales. Word-of-mouth also amplifies paid media by 15% and has a more immediate impact than traditional media. The presentation discusses how to build an effective word-of-mouth strategy focusing on audiences, engagement, and measurement of outcomes rather than just activities. It also provides examples of successful word-of-mouth campaigns that increased sales, reach, and engagement through the use of influencers.
How to use surveys to create viral contentEli Schwartz
This document discusses how to use survey data to create viral content. It provides examples of viral triggers that evoke emotions like anger, joy or a sense of togetherness. Attributes of audiences like gender, age or location can be leveraged to target content. Unique data from surveys can be turned into charts, articles or infographics. Case studies show how specific survey questions on topics like toilet satisfaction were able to generate viral content. Best practices for writing survey questions emphasize keeping them simple, direct, balanced and accessible to respondents. The document encourages testing content on various platforms like tweets, Facebook or blogs and using tactics like prominent images or influencers to help content spread.
LITE 2018 – Making the Most of Your Customer Feedback [Chris Wigglesworth]getadministrate
This document discusses using customer feedback as a management and marketing tool. It provides tips for setting up online surveys to collect feedback, including keeping surveys short, minimizing mandatory questions, and focusing on improvement. It notes that digital feedback allows for more honest responses and real-time analysis compared to paper. The document also discusses using customer reviews and testimonials for marketing purposes, highlighting that online reviews influence over 90% of purchasing decisions.
Customer Reviews As a Marketing Channeljonathanchall
This document discusses the importance of managing online customer reviews and provides strategies for businesses to do so. It notes that 93% of consumers check reviews before making purchases. Reviews are as trusted as word-of-mouth recommendations. The document then outlines strategies for acquiring more reviews from happy customers through simplifying the review submission process and using reminders. It also recommends monitoring reviews and amplifying positive ones through features on a company's website and social media to further influence purchase decisions.
Online Marketing for Healthcare PracticesBrad Smith
BARQAR CEO, Brad Smith, shares tips and best practices for building a healthcare practice through social media, digital marketing and online reputation.
The document discusses brand advocates and their importance for marketing. It defines advocates as customers who recommend a company, brand or products without incentives. Advocates are highly trusted, influential and drive sales. The document provides 3 ways to identify advocates by asking them directly, listening on social media, and observing their behaviors. It also gives 4 ways to energize advocates through user generated content and rewards advocates without direct incentives. Overall, the document promotes identifying and leveraging advocates as a powerful marketing strategy.
This document provides an overview of a growth hacking workshop hosted by Growth Hacking Asia. The workshop covers topics such as SEO, conversion rate optimization, Facebook marketing, LINE marketing, referral marketing, and more. Attendees will participate in exercises to review websites and create Facebook events. The goal is to teach entrepreneurs processes, tools, and techniques to sustain growth. Over 3,000 entrepreneurs have attended workshops and bootcamps held in several Asian countries.
Crash Course: Growth Hacking Your Customer AcquisitionLesley Robinson
This document provides an overview of a growth hacking workshop hosted by Growth Hacking Asia. The workshop covers topics such as SEO, conversion rate optimization, Facebook marketing, LINE marketing, referral marketing, and more. Attendees will participate in exercises to review websites and create Facebook events. The goal is to teach entrepreneurs processes, tools, and techniques to sustain growth. Over 3,000 entrepreneurs have attended workshops and bootcamps held in several Asian countries.
Ensure Customer Success with Voice of the CustomerGainsight
Did you know? 59% of companies believe that their VoC strategy will reduce customer churn yet only 10% of companies have fully deployed programs.
The challenges are numerous – from non-representative responses to no followup levers. Fortunately, Customer Success strategies have emerged to provide the natural complement to close the loop on VoC programs.
In these slides, we cover:
+ How VoC can be a leading indicator of customer success and growth
+ What VoC strategies are necessary for your business structure, response goals, and customer segments
+ How to make VoC data representative and actionable within a Customer Success solution
The Biggest Growth Opportunity is Right Under Your NoseSean Ellis
These slides were used for a webinar about driving growth by improving the conversion performance of your website. The slides focus on identifying why someone visits your website and uncovering the key issues that prevent conversions. The webinar was presented by Qualaroo CEO Sean Ellis and UserTesting CEO Darrell Benatar about
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
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Double Retention by Simply Sending a Survey
1. Double Customer Retention By
Simply Sending a Survey
How to easily run a high ROI
customer satisfaction program
2. More than ever, Feedback is everywhere.
Unsolicited Feedback
Solicited Feedback
Polls
Surveys
Onsite rating
and reviews
Fan sites
Forums
Blogs
Interviews
Focus groups
3. But you must take action
on the feedback, right?
MAYBE NOT.
Consider this study published in the Harvard
Business Review:
4. US Banking Customer Satisfaction Study
Harvard Business Review by Dr. Paul Dholakia and Dr. Vicki Morwitz
1,000 customers
Given a Customer
Satisfaction survey
No further action taken
1,000 customers
Not surveyed
No further action taken
50% less likely to cancel account
3 times more likely to purchase another product
Significantly more profitable
5. More than ever, Feedback is everywhere.
Unsolicited Feedback
Solicited Feedback
• Yelp
• Surveys
• Facebook
• Polls
It’s not aboutOnsite rating and reviews
• ACTING
• Epinions.com
• Interviews
It’s about ASKING
• Angie’s List
• Twitter
• Judy’s Book
• Fan sites
• Blogs
• Forums
• Focus groups
6. The necessary steps to grow sales
and double customer retention:
Create a customer satisfaction survey
Send the survey to your customers
Collect the responses
DO NOTHING
7. Why this works:
• Surveys demonstrate that the company cares
• The survey is a vehicle to interact with the company
• Surveys offer an chance to communicate new products
• “Measurement-induced judgments” asking can create opinions
9. 3 key measurements of customer satisfaction
Overall satisfaction
“Overall how satisfied are you with our company”
Attribute satisfaction
“How satisfied are you with the quality of the service”
Loyalty
“How likely are you to recommend us to a friend?”
(Net Promoter)
“How likely are you to purchase our product again?”
10. 4 mistakes to avoid when writing customer
satisfaction surveys
1. Too many questions
2. Unclear questions: “Are speed and quality important to you?
3. Non-exhaustive answer options, include “other”, “don’t know
4. Requiring every question to be answered
11. Be prepared for anytime, anywhere feedback
Social Networks
Website embed
Mobile surveys
Email
How was your meal?
www.mcdonalds.com/opinions
QR Codes
Short URLs
12. Be sure to measure over time to catch trends:
85%
85%
13. Be sure to measure over time to catch trends:
“85% of our customer are highly satisfied!”
85%
85%
14. Create and send a Customer
Satisfaction survey in under
15 minutes
with
15. Dozens of free
survey templates
Beautiful surveys
Easy customization
Reach your customers anywhere
16. And powerful analysis and reporting tools,
just in case you decide to act on the data.
(We think that would be a good idea)