REMARKABLE
RETARGETING

THE BASICS
WHAT IS
RETARGETING
• Retargeting is…
• Types of Retargeting
  • On-site vs. Off-site
  • The six (or seven, or eight) “classic” types
WHAT IS
RETARGETING
• “6 Types of Retargeting Every Marketer
  Should Know” (http://bit.ly/P8QO5b)
  •   Search
  •   Site
  •   SEM/SEO
  •   Email
  •   Contextual
  •   Engagement
WHAT IS
RETARGETING
• “The Seven Types of Effective
  Retargeting” (http://www.chango.com/7types/)
   •   Search
   •   Site
   •   SEM/SEO
   •   Email
   •   Contextual
   •   Engagement
   •   Social
BENEFITS OF RETARGETING
• Getting back in front of people who know
  your brand
• OR, getting in front of people who have
  indicated an interest but don’t know your
  brand
• Typically a lower CPM than traditional
  banner campaigns
• Typically a higher CTR than traditional
  banner campaigns
DRAWBACKS OF
RETARGETING
• Notice I wasn’t comparing it to SEO or
  PPC?
• Users may have been leaving your site
  for a reason
• Can get creepy, especially when done
  wrong
• Can be difficult to track/justify
SETTING UP A RETARGETING
CAMPAIGN
• Choose retargeting method
• Define content for inclusion & exclusion
• Choose duration to retarget users
• Choose frequency to retarget users
• Design Creative
• Determine Landing Page
• Launch
• Profit …?
DEFINING CONTENT
• Inclusion:
   • All Content
   • Specific Segments/Products
   • Shopping Cart
   • Home page vs. internal pages
• Exclusion:
   • Lead confirmation page
   • Order confirmation page
   • Specific content related to other
     segments/campaigns
DURATION
• How long should you retarget?
  •   May not be immediate
  •   5-7 days (maybe 10)…
  •   A few weeks…
  •   A few months…
FREQUENCY
• How often should you show an ad to one
  user?
  •   Different for different markets/industries
  •   May be determined some by model
  •   Too much = annoying
  •   Too little = campaign failure
DESIGN BEST PRACTICES
• Same design principles as traditional
  banners
• Simple & Concise
• Match creative to target & content
• User offers to entice click/conversion
• Dynamic ads featuring content visited
LANDING PAGE
• Best page to encourage the next action
  • Back to the product they were looking at
  • On to the next logical product/step in the
    conversion process
  • Landing page specific to drive desired
    action
CHOOSING A RETARGETING
PARTNER
• Considerations:
  •   Payment model
  •   Retargeting types
  •   Self-Service vs. Full-Service
  •   Networks
  •   Dynamic ad capabilities
  •   Rich media capabilities
  •   Strategic Planning/Support
CHOOSING A PARTNER
CHOOSING A PARTNER
TRACKING RETARGETING
CAMPAIGNS
• 3 for $70 vs. 453 for $19,700
• Last click attribution may not paint the
  whole picture
• Also look at Post Click Conversions, and
  Post Impression Conversions
• Create an attribution model that is fair
EASY WAYS TO SCREW
UP RETARGETING
• Not excluding some people
• Targeting for too long
• Too high of frequency (or too low)
• Terrible creative
• Attributing too many (or too few)
  conversions to the channel
SNEAKY (BUT BASIC)
RETARGETING TRICKS
• Multiple campaigns with different targets
  (Home Page vs. Internal Pages vs. Shopping
  Cart)
• Target customers with upsell or cross sell
  offers
   • Unique landing pages for segmentation
   • Delayed campaigns based on purchase
     cycle
• Drive users to social channels for special
  offers
• Retarget off of partner sites
QUESTIONS?

Remarkable Retargeting - Tony Tellijohn

  • 1.
  • 2.
    WHAT IS RETARGETING • Retargetingis… • Types of Retargeting • On-site vs. Off-site • The six (or seven, or eight) “classic” types
  • 3.
    WHAT IS RETARGETING • “6Types of Retargeting Every Marketer Should Know” (http://bit.ly/P8QO5b) • Search • Site • SEM/SEO • Email • Contextual • Engagement
  • 4.
    WHAT IS RETARGETING • “TheSeven Types of Effective Retargeting” (http://www.chango.com/7types/) • Search • Site • SEM/SEO • Email • Contextual • Engagement • Social
  • 5.
    BENEFITS OF RETARGETING •Getting back in front of people who know your brand • OR, getting in front of people who have indicated an interest but don’t know your brand • Typically a lower CPM than traditional banner campaigns • Typically a higher CTR than traditional banner campaigns
  • 6.
    DRAWBACKS OF RETARGETING • NoticeI wasn’t comparing it to SEO or PPC? • Users may have been leaving your site for a reason • Can get creepy, especially when done wrong • Can be difficult to track/justify
  • 7.
    SETTING UP ARETARGETING CAMPAIGN • Choose retargeting method • Define content for inclusion & exclusion • Choose duration to retarget users • Choose frequency to retarget users • Design Creative • Determine Landing Page • Launch • Profit …?
  • 8.
    DEFINING CONTENT • Inclusion: • All Content • Specific Segments/Products • Shopping Cart • Home page vs. internal pages • Exclusion: • Lead confirmation page • Order confirmation page • Specific content related to other segments/campaigns
  • 9.
    DURATION • How longshould you retarget? • May not be immediate • 5-7 days (maybe 10)… • A few weeks… • A few months…
  • 10.
    FREQUENCY • How oftenshould you show an ad to one user? • Different for different markets/industries • May be determined some by model • Too much = annoying • Too little = campaign failure
  • 11.
    DESIGN BEST PRACTICES •Same design principles as traditional banners • Simple & Concise • Match creative to target & content • User offers to entice click/conversion • Dynamic ads featuring content visited
  • 12.
    LANDING PAGE • Bestpage to encourage the next action • Back to the product they were looking at • On to the next logical product/step in the conversion process • Landing page specific to drive desired action
  • 13.
    CHOOSING A RETARGETING PARTNER •Considerations: • Payment model • Retargeting types • Self-Service vs. Full-Service • Networks • Dynamic ad capabilities • Rich media capabilities • Strategic Planning/Support
  • 14.
  • 15.
  • 16.
    TRACKING RETARGETING CAMPAIGNS • 3for $70 vs. 453 for $19,700 • Last click attribution may not paint the whole picture • Also look at Post Click Conversions, and Post Impression Conversions • Create an attribution model that is fair
  • 17.
    EASY WAYS TOSCREW UP RETARGETING • Not excluding some people • Targeting for too long • Too high of frequency (or too low) • Terrible creative • Attributing too many (or too few) conversions to the channel
  • 18.
    SNEAKY (BUT BASIC) RETARGETINGTRICKS • Multiple campaigns with different targets (Home Page vs. Internal Pages vs. Shopping Cart) • Target customers with upsell or cross sell offers • Unique landing pages for segmentation • Delayed campaigns based on purchase cycle • Drive users to social channels for special offers • Retarget off of partner sites
  • 19.

Editor's Notes

  • #3 Definition: a form of online advertising by which ads are targeted to users based on their previous actions, in situations where these actions did not result in a sale or conversion.AKA, those creepy banner ads that follow you around after you visit someone’s site. - Behavioral: Obviously based on a behavior the user has taken - Personal: Could be considered a subset of Behavioral (or search, depending on how you set it up), focusing creative to specific user - Search: not just limited to on site events
  • #4 Search Engine Watch article
  • #10 I often shoot for 5-10 impressions a day; some recommend 15-20 per month.
  • #11 5-7 days (maybe 10)…okA few weeks…getting annoyingA few months…getting creepy
  • #14 Payment Model: CPM vs. CPC vs. CPANetworks: Google, Facebook Exchange, AppNexus, OpenX, Rubicon, AdConductor, etc
  • #15 Site Retargeting VendorsAdrollFetchBackRetargeterOwnerIQCriteoDotomiBuysightTellApart – Cost per AcquisitionSearch Retargeting VendorsChangoSimpli.fiMagneticRetargeterMediaForge