#SMX #XXA @michellemsem
Rolling Out a Negative Audience Strategy
FOCUSING ON
THE NEGATIVE
#SMX #XXA @michellemsem
Director of Client Services at Clix Marketing
• PPC Pro for 7 Years
• Lover of bad movies
• Ripley’s mom
Michelle Morgan
#SMX #XXA @michellemsem
Why We Use Negative Audiences
Unwanted
Target
Audience
Shaping
#SMX #XXA @michellemsem
Why We Use Negative Audiences
Unwanted
Target
#SMX #XXA @michellemsem
UNWANTED TARGETS
1. Already Known Lead
 Why Use Both:
– Dynamic Lists
– Cookie Length
– Tracking Hiccups
– Unconventional Customers
Conversion Pixels Customer Uploads
#SMX #XXA @michellemsem
 Platforms:
– Google AdWords
– Facebook
 Examples:
– Avg Time on Site < 5 Seconds
– Careers Page Visit
– Fell Off Conversion Action
UNWANTED TARGETS
2. Poor Engagement
#SMX #XXA @michellemsem
 If you know your
target…you probably also
know the unwanted targets
as well.
 Important for persona
targeted campaigns.
UNWANTED TARGETS
3. Not a Fit - Wrong Persona
Better
#SMX #XXA @michellemsem
 Platforms:
– Google AdWords
– Facebook
– LinkedIn
UNWANTED TARGETS
4. Audience Patterns
#SMX #XXA @michellemsem
1. Create Positive Audiences
2. Create Negative Audiences
3. Review Audience Insights
4. Compare Differences
UNWANTED TARGETS
Audience Insights Analysis
Non-Purchasers Purchasers
#SMX #XXA @michellemsem
Why We Use Negative Audiences
Audience
Shaping
#SMX #XXA @michellemsem
AUDIENCE SHAPING
 Why Does It Matter?
– Message Match
– Targeting Strategy Effectiveness
– Easier Management/Optimization
– Frequency Control
Example Time…
#SMX #XXA @michellemsem
AUDIENCE SHAPING
CUSTOMERS PRICING PAGE
WHITEPAPER
DOWNLOAD
LOOKALIKE
B2B SaaS Offering Running Facebook Campaigns
Referral
Program
Competitive
Pricing
Request
Demo
Brand
Message
#SMX #XXA @michellemsem
AUDIENCE SHAPING
CUSTOMERS
PRICING
PAGE
WHITEPAPER LOOKALIKE
Referral
Program
Competitive
Pricing
Request
Demo
Brand
Message
#SMX #XXA @michellemsem
AUDIENCE SHAPING
CUSTOMERS
PRICING
PAGE
WHITEPAPER
LOOKALIKE
Referral
Program
Request
Demo
Competitive
Pricing
Brand
Message
#SMX #XXA @michellemsem
AUDIENCE SHAPING
 Audience Layering:
– Put Audiences in Order of Importance
– Exclude Down the Hierarchy
 Examples of Hierarchy:
– Audience Size
– Highest Value Targets
– Most Specific Messaging
– Sales Funnel Position
– Audience Targeting Strategy
#SMX #XXA @michellemsem
AUDIENCE SHAPING
CUSTOMERS WHITEPAPER PRICING PAGE LOOKALIKE
LOWEST PRIORITYHIGHEST PRIORITY
#SMX #XXA @michellemsem
AUDIENCE SHAPING
CUSTOMERS WHITEPAPER
PRICING
PAGE
LOOKALIKE
#SMX #XXA @michellemsem
AUDIENCE SHAPING
CUSTOMERS WHITEPAPER PRICING PAGE LOOKALIKE
Referral
Program
Request
Demo
Competitive
Pricing
Brand
Message
#SMX #XXA @michellemsem
AUDIENCE SHAPING
 Customers  Whitepaper
– Customers
 Pricing Page
– Customers
– Whitepaper
 Lookalike
– Customers
– Whitepaper
– Pricing Page
Exclusions Lists for Each Campaign
#SMX #XXA @michellemsem
LEARN MORE: UPCOMING @SMX EVENTS
THANK YOU!
SEE YOU AT THE NEXT #SMX

Negative Audiences & Audience Shaping - SMX Advanced

  • 1.
    #SMX #XXA @michellemsem RollingOut a Negative Audience Strategy FOCUSING ON THE NEGATIVE
  • 2.
    #SMX #XXA @michellemsem Directorof Client Services at Clix Marketing • PPC Pro for 7 Years • Lover of bad movies • Ripley’s mom Michelle Morgan
  • 3.
    #SMX #XXA @michellemsem WhyWe Use Negative Audiences Unwanted Target Audience Shaping
  • 4.
    #SMX #XXA @michellemsem WhyWe Use Negative Audiences Unwanted Target
  • 5.
    #SMX #XXA @michellemsem UNWANTEDTARGETS 1. Already Known Lead  Why Use Both: – Dynamic Lists – Cookie Length – Tracking Hiccups – Unconventional Customers Conversion Pixels Customer Uploads
  • 6.
    #SMX #XXA @michellemsem Platforms: – Google AdWords – Facebook  Examples: – Avg Time on Site < 5 Seconds – Careers Page Visit – Fell Off Conversion Action UNWANTED TARGETS 2. Poor Engagement
  • 7.
    #SMX #XXA @michellemsem If you know your target…you probably also know the unwanted targets as well.  Important for persona targeted campaigns. UNWANTED TARGETS 3. Not a Fit - Wrong Persona Better
  • 8.
    #SMX #XXA @michellemsem Platforms: – Google AdWords – Facebook – LinkedIn UNWANTED TARGETS 4. Audience Patterns
  • 9.
    #SMX #XXA @michellemsem 1.Create Positive Audiences 2. Create Negative Audiences 3. Review Audience Insights 4. Compare Differences UNWANTED TARGETS Audience Insights Analysis Non-Purchasers Purchasers
  • 10.
    #SMX #XXA @michellemsem WhyWe Use Negative Audiences Audience Shaping
  • 11.
    #SMX #XXA @michellemsem AUDIENCESHAPING  Why Does It Matter? – Message Match – Targeting Strategy Effectiveness – Easier Management/Optimization – Frequency Control Example Time…
  • 12.
    #SMX #XXA @michellemsem AUDIENCESHAPING CUSTOMERS PRICING PAGE WHITEPAPER DOWNLOAD LOOKALIKE B2B SaaS Offering Running Facebook Campaigns Referral Program Competitive Pricing Request Demo Brand Message
  • 13.
    #SMX #XXA @michellemsem AUDIENCESHAPING CUSTOMERS PRICING PAGE WHITEPAPER LOOKALIKE Referral Program Competitive Pricing Request Demo Brand Message
  • 14.
    #SMX #XXA @michellemsem AUDIENCESHAPING CUSTOMERS PRICING PAGE WHITEPAPER LOOKALIKE Referral Program Request Demo Competitive Pricing Brand Message
  • 15.
    #SMX #XXA @michellemsem AUDIENCESHAPING  Audience Layering: – Put Audiences in Order of Importance – Exclude Down the Hierarchy  Examples of Hierarchy: – Audience Size – Highest Value Targets – Most Specific Messaging – Sales Funnel Position – Audience Targeting Strategy
  • 16.
    #SMX #XXA @michellemsem AUDIENCESHAPING CUSTOMERS WHITEPAPER PRICING PAGE LOOKALIKE LOWEST PRIORITYHIGHEST PRIORITY
  • 17.
    #SMX #XXA @michellemsem AUDIENCESHAPING CUSTOMERS WHITEPAPER PRICING PAGE LOOKALIKE
  • 18.
    #SMX #XXA @michellemsem AUDIENCESHAPING CUSTOMERS WHITEPAPER PRICING PAGE LOOKALIKE Referral Program Request Demo Competitive Pricing Brand Message
  • 19.
    #SMX #XXA @michellemsem AUDIENCESHAPING  Customers  Whitepaper – Customers  Pricing Page – Customers – Whitepaper  Lookalike – Customers – Whitepaper – Pricing Page Exclusions Lists for Each Campaign
  • 20.
    #SMX #XXA @michellemsem LEARNMORE: UPCOMING @SMX EVENTS THANK YOU! SEE YOU AT THE NEXT #SMX