This study examined efforts to re-link HIV-positive individuals in Houston who had fallen out of medical care back into treatment. Over two years, service linkage workers investigated 928 cases of individuals identified as being out of care. They were able to locate and determine eligibility for only 157 cases. Of those, they successfully re-linked 29 individuals, or about 11% of the original referrals, back into HIV medical care. The results showed that re-linking individuals to care after falling out is a resource-intensive process with low success rates. Collaboration between medical providers and health departments may help intervene earlier when patients first miss appointments to prevent them from fully dropping out of care.