Rehab Gab July August PDF

REHAB GAB July August 2007
Easter Seals Goodwill Industries
July/August Edition
(Continued on pg. 2)
Inside this edition of
Rehab Gab:
2006 Summary Annual Report
for Retirement Plan included in
this issue! See Page 9.
Pages 1, 2 President‟s Message
Page 2 New Board Members
Pages 3, 4 Retail News
Page 5 On-the-Job Training
Page 6 CRS and Other News
Pages 7, 8 Job Swap Stories
Page 9 Retirement Plan
Page 9 Staff Birthdays
Page 10 New Employees
Pages10-13 Staff Anniversaries
Page 15 Employee News
Pages 16-17 Development News
Page 18 Request for Publicity
The REHAB GAB publishes six times
a year as news and commentary for
the employees of
Rehabilitation Center, Inc.
95 Hamilton St.
New Haven, CT 06511
203.777.2000 Extension 269
zstetson@esginh.com
Editorial Staff:
Zoe Stetson, Editor
Karen Wood, Assistant Editor
Dena Cosgrove
Barbara Skinner
Reporters
John Chapman
Rona Scott
Donna Whalen
Special thanks for staff reports from
store personnel, supervisors and
department heads.
Message from the President
Dear Friends,
July always signals the mid-year process of examining the budget
projections that we adopted at the beginning of the fiscal year. We look
closely at both revenues and expenditures to make sure that we fiscally
stay on track. This year is proving to be especially challenging due to
funding cuts and changes in the way the state reimburses our programs.
While funding levels for state programs and agencies vary from year to
year, our organization has been particularly affected by the state‟s 2007-
2008 budget. Unfortunately, cuts in programs funded by the Department of
Developmental Services (the former Department of Mental Retardation)
and Mental Health and Addiction Services (DMHAS) will reduce our ability
to deliver services in these areas at past levels and with past practices.
Some of these shortfalls have occurred incrementally over the last several
years. The state has not provided cost of living adjustments that keep pace
with the actual cost of operations, and the Department of Developmental
Services has made changes in the way we are paid for delivering services.
Each of these issues has caused us to project a decrease in the level of
funding for these programs areas.
While the ESGI Board of Directors has allowed us to use resources to
subsidize the DDS and DMHAS programs in excess of $250,000 during
2007, we are projecting that cost overruns will exceed this subsidy. In this
regard, the administrative staff is working with Joe Parente and program
managers to bring our costs in line with the anticipated level of funding
from these two sources by the end of the year. Every effort is being made
to minimize the impact on current staffing levels.
It is important to realize that we work with different pools of resources, each
with a unique set of requirements and objectives. While some programs will
realize reduced resources, other programs will not, and new programs and
services will continue to grow. For example, the success of retail
operations has enabled us to expand our Community Reentry Services and
after-school programs at the John S. Martinez School and Casa Latina.
When starting these programs, the Board of Directors made a commitment
to fund these programs long-term. We did not want to start a program,
gear up within the community with staff and consumers, only to abandon
the program at the first sign of fiscal instability.
(Continued on page 2)

REHAB GAB July/August
-2-
(President’s Message, continued from page 1)
Change, both good and bad, can be
unsettling. Therefore, I will continue to keep
you updated as changes occur. Your
understanding is appreciated. Fortunately, we
are in a better position than most non-profit
service providers since we do have the
revenue from our retail operations and we
don‟t have to rely only on state funding.
Proceeds from fund raising events also
continue to supplement our budget. Annual
events like the June 28 wine tasting and silent
auction, Lobsterbake, which will be held on
August 25, and the October 1 Golf Classic,
garner community support. The Development
Department is already gearing up for Fantasy
of Lights, our largest annual fund raiser. For
the second year, a Fun Run will take place
before this much anticipated holiday tradition
officially opens to the public.
We are also making progress on finding new
locations for our current offices at 95 Hamilton
Street. The Relocation Committee, after
looking at and studying numerous properties,
recently agreed that we make offers.
The first option is to purchase the Simkins
office building at 260 East Street, across the
street from our current location. This facility
would initially house our administrative staff
and some of our program staff. Over time,
following a capital campaign and the
construction of an addition to the building, we
would accommodate all of our program and
administrative offices at this site. Until this
happens, we would continue our lease
agreement with the Church on the Rock to
maintain space in our current location.
The second possibility is to lease space at the
former Eastern Bag and Paper facility on State
Street in Hamden for the Retail Division. This
facility provides 56,000 square feet of space
for an enlarged warehouse, which will provide
increase efficiencies to our retail operations,
and the creation of an outlet store, which will
add opportunities for new revenues.
While we have come a long way, we still have
a long way to go. However, with the Board‟s
support, we have made substantial progress
in finding a new home that meets the needs of
our activities for many years into the future.
Please accept my best wishes for a safe and
enjoyable summer!
H. Richard Borer, Jr.
May 24 Annual Meeting
Welcomed a New Chairman
and Board Members
William Simione, III of
Cheshire, a principal of
Simione Consultants, LLC,
is the new chairman. Bill
previously served as
treasurer.
Rosemary Bialobrzeski of
North Haven is a business
change director for
Anthem Blue Cross and
Blue Shield, North Haven.
Attorney Paul Dorsi of West
Haven is a partner in
Donahue, Votto &
DeGennaro, P.C., West
Haven.
Ronald Smith of New
Haven is the City Town
Clerk for the City of New
Haven.

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Retail News
July 4th
Sales Spark Interest
Holiday sales at the Rocky Hill Goodwill store
exploded, thanks to some retail ingenuity by
Store Manager Ken Johnson. Ken and his
sales associates were lauded by John
Chapman, director of retail operations, for
creating “excitement and a sense of fun” that
sparked sales.
In a congratulatory letter to Ken, John wrote,
“I understand that you were on the intercom
during the July sale, talking to our customers
and building constant interest in certain high
ticket items so you could sell faster and create
an urgency to buy it now.
Although, by afternoon you knew that you
budget was going to be easily met, you kept
your store open an extra hour (9 p.m.) to take
advantage of the momentum of the day,
forcing sales even higher! Further, I
understand that you came in an hour early to
make sure that everything was in perfect order
for your sale before opening time.
You did all of this and still found time to cook
hamburgers and hot dogs for your staff, so
that there was some sense of a July 4 holiday
attached to the busy work day. This shows
excellent management and a style that I
encourage, promote and admire. Rocky Hill
came in number two in sales on July 4, not
because of luck or excessive foot traffic or the
size of your sales floor or special product.
You had an exceptional day because the store
(and the sale) was managed exceptionally
well.”
Memorable Memorial Day Sale
On Memorial Day, the Rocky Hill Goodwill
store had a single clothing sale consisting of
770 items, totaling $1,690.09! Three carriages
were piled high with product and it took one
hour and twenty minutes to ring up the
purchases that the customer said were being
sent to family in Brazil.
WRS and TEP
Community Reentry Graduates
are a Perfect Fit
The success of this new
initiative prompted John Chapman, director of
retail operations, to put in a good word with Joe
Parente, vice president of programs.
“This is a note of congratulations on the
successful use and application of this year's
recently installed reentry group, supervised by
Rona Scott.
In its beginning phase, there was some initial
apprehension as to how this program might
properly fit into our growing retail segment. I
must say that in just a few short months the
reentry group has proven to be not only
supported by our retail stores, but there is a
definitive need for this group to further grow
and to spread its efforts throughout all of our
larger retail stores.
As you know, we are now utilizing this work
force in three of our stores (Southington,
Orange and Rocky Hill) for a total of five shifts
per week, essentially maximizing their use.
I have found that Rona Scott has been
especially accommodating and aggressive in
her quest to format this group into one that is
productive and goal-oriented. Rona certainly
goes the extra mile to help solidify, train and
motivate her group.
The reentry program is helping to grow our
hang count numbers by supplementing the
efforts of our valued consumer group and
regular staff employees. By gaining this extra
push forward, it is evident that when our hang
counts grow, so do our sales. This is a perfect
example of how teamwork, and a good solid
program that helps put people to work,
benefits all concerned. As you make decisions
to expand this group, I hope that this
assessment may contribute to your future
thinking.”

-4-
Grand Openings
Guilford ADC Open for Business
July 17 marked the grand opening of
Goodwill‟s newest Attended Donation
Center, located at 725 Boston Post Road,
Guilford.
North Haven ADC Opened in May
We celebrated the May 14 opening of the
North Haven Attended Donation Center with a
ribbon-cutting ceremony. From left are Vice
President of Retail Operations Joseph
Galasso; Director of Development and
External Relations Edwin V. Selden;
President H. Richard Borer, Jr.; Kevin J.
Kopetz, first selectman, North Haven; and
Director of Retail Operations John Chapman.
Clinton Employee Spends Vacation
Rebuilding New Orleans
For many years, Donna Whalen, shift
supervisor at the Clinton Goodwill store,
wanted to volunteer for Habitat for Humanity
and the American Red Cross. Spurred on by
the tragedy of September 11, she received
extensive training in disaster services from the
Red Cross. Little did she know that her
knowledge and skills would be put to the test
after Hurricane Katrina struck New Orleans on
August 25, 2005.
“Thirteen months after Katrina hit, I chose to
spend my vacation participating in the New
Orleans Habitat for Humanity. What an
amazing experience and opportunity it was,”
she said.
For a week, Donna worked side-by-side with
other volunteers from Habitat for Humanity
and AmeriCorps, gutting and framing houses.
“One of the most rewarding, yet heartbreaking
jobs, was gutting the houses,” she said.
“Gutting the house, you got a feel for the
people who lived there, what their life was like
and what was important to them. It humbles
you; makes you cry and makes you realize
how petty and insignificant some situations
are in your own life. But gutting a house also
allowed a fresh canvas for those who wished
to rebuild.”
After a hard day‟s work, Donna and the other
volunteers returned to their base camp, Camp
Hope, “for a badly needed shower and dinner
in the mess hall.” Her free time was spent
driving through the area in her rental car,
taking pictures in an attempt to capture the
story on film.
“People constantly ask me if I would do
Habitat for Humanity again. I reply that if I
could do it financially, I would in a heartbeat,”
she said.

-5-
On-the-Job Training
by Rona Scott
CRS Supervisor
The Community Reentry Services (CRS)
department launched its Transitional
Employment Program (TEP) on April 23 and
the program has met with great results in a
short time.
The TEP is comprised of interested male and
female graduates of Project HIRE who
interview for a position on a six-person TEP
team. The teams work in Goodwill stores
hanging, sorting and tagging donated clothing,
which assists the stores in realizing successful
retail profits.
Each TEP team works in the stores for eight
weeks and also assists in training the next
team. Employment Specialist Audrey Lloyd
supervises the team members by guiding
them in developing work-related skills like
work ethics, team building, peer training,
successful communication and social skills.
The TEP team members have really taken
“ownership” of the program. They have
become highly competitive and have created a
family among their teammates.
TEP I, the first team, named themselves the
Dream Team. Comprised of consumers
Margaret Spellman, Jason Christie, Anthony
Lloyd, Keith Clark, Paul Locklin, Stephen
Jones, and alternate, Maria Solomon, the
team set the tone with a remarkable start to
the TEP. They sorted, hung and tagged over
34,000 articles of clothing in eight weeks! Due
to their energy and professionalism, the TEP
will assist stores in Orange, Southington and
Rocky Hill five times per week.
After two weeks of training, the Dream Team
passed the torch to TEP II, who named their
team Gettin’ Busy.
With mixed emotions of laughter and sadness,
the Dream Team hosted a moving Farewell/
Hello luncheon on June 25.
"I‟m going to miss the TEP,” said Dream Team
member Anthony Lloyd. “It really changed my
life.” With tears, Anthony and Margaret
Spellman, surrounded by the rest of the
Dream Team, sang their rendition of a Boyz II
Men song, which they dedicated to Audrey
Lloyd.
The Dream Team also gave certificates to
CRS and ESGI staff, and made beautifully
designed custom hangers with a picture of
TEP I/Dream Team for CRS Supervisor Rona
Scott, Director of Retail Operations John
Chapman, Vice President of Retail Operations
Joseph Galasso, and the Orange Goodwill
store‟s Area Manager Debbie Feeney and
Store Manager Sue Connor.
Members of the Transitional Employment
Program’s Dream Team proudly display
their special awards at a May 17
graduation ceremony.

-6-
CRS Graduate in the Movie Biz
Recent CRS Project Hire Youth Class
graduate David White is already making a
name for himself in the film industry.
With the assistance of his Employment
Specialist, Anneka Banton, David is launching
a career in front of the camera and behind the
scenes.
David is currently an intern at award-winning
SEA-TV, where he does editing, music
production and community contact, while also
working on two documentaries.
One documentary, with the working title of
Don’t Let Me Die, examines the unnecessary
deaths of two inner city youth and the effects
on their family and the community.
The other documentary focuses on the Harvey
Gamege, a schooner that travels the Atlantic
Ocean to the Virgin Islands, Bermuda and
Massachusetts.
David, the actor, will appear in the new
Harrison Ford Indiana Jones film that was
recently shot in New Haven. He has also
auditioned for a Martin Scorsese film.
Family Learning Center Celebrates
The Family Learning Center at the John S.
Martinez School in New Haven celebrated the
end of its first successful year on Wednesday,
June 1, with fun and food. The children treated
family and friends to presentations about what
they learned in their after-school clubs and
through their special projects.
During the school year, the students received
a variety of services that helped them achieve
academic success. The services were
combined with social and recreational
activities.
-------------------------------------------------------------
Kudos to consumer and budding sports
reporter Brian Baisley, 28, for his coverage of
the recent Special Olympics in New Haven for
the New Haven Register. Brian competed in the
Special Olympics, representing Team West
Haven, from 1988 to 2004.

-7-
Human Resources
Job Swap Feedback
by Dena Cosgrove
Vice President of Human Resources
Thirteen administrative and support staff
participated in a May job swap.
Rich Borer, President
Rich worked with Tami Patterson, the new
Norwich Goodwill store manager, and her
staff, on May 10. Rich sorted clothing and
learned how to determine the „quality‟ product
to be hung and sold on the sales floor versus
product that is sent to the warehouse to be
sold by the pound as salvage. It was a
mutually beneficial day for Rich and for the
staff, who were treated to pizza for lunch by
the president! Rich particularly admired the
hard work and team spirit exhibited by the
Norwich store staff.
Edwin V. Selden, Director,
Development & External Relations
Van enjoyed his bowling experience with our
SPICE members. Van likened his first
impression to that of a supportive family. He
was taken with the mutual understanding and
respect demonstrated between clients, and
between clients and staff alike. Van is ready
for his next job swap experience!
Denise Sansone,
Assistant to the President
Denise was able to make very productive use
of her time at Greenbrier. Program
participants Dennis and Jeff helped Denise
arrange flower baskets to be used as
centerpieces for our Annual Meeting on May
24. Other than the challenge of standing on
her feet for four hours straight, Denise enjoyed
the change of scenery at Greenbrier and
working alongside the consumers.
Zoe Stetson
Marketing, Public Relations &
Development Coordinator
Store Manager Sue Connor assigned Zoe the
job of stocking and arranging wares on the
shelves at our Orange Goodwill Store. Zoe
enjoyed grouping the wares into “themes” as
retail material handlers continued to supply
her with ticketed items from the backroom to
display on the shelves. Zoe enjoyed her
interactions with both customers and staff, and
noted the positive reaction of our customers to
the variety and quality of merchandise for sale
in the store.
Tammy Fitchette
Recruitment &
Training Manager
Tammy spent a cold and
rainy day at Greenbrier!
She was surprised to
learn that the program
participants not only do work in the
greenhouses but also assemble jewelry
packets and magnets for an area artist.
Tammy most enjoyed the peacefulness and
serenity at Greenbrier, and was made to feel
very welcome by Karoline and the entire
Greenbrier crew.
Joseph Parente
Vice President,
Programs
Joe was very
pleasantly surprised
by the willingness of
individuals
accessing the
Taking Initiative Center (TIC) to share their
particular circumstances that led them to the
drop-in Center. Joe was very complimentary
of Krysi Crimley, the case coordinator at the
TIC, for the clear display of respect that she
demonstrates toward her consumers and, in
return, the respect that she receives from
them and from her colleagues.
(Continued)

-8-
Marcus Notz, Director,
Information Technologies
Marcus took the opportunity to
better learn the new Point of Sale
(POS) cash register system at
our Hamden Goodwill Store
during his job swap. He admitted to much
surprise regarding the amount of daily
production necessary to keep the store fully
stocked and had his eyes opened by some of
the more „special‟ customers that the staff
deals with on a daily basis. Marcus extends
his thanks to the store staff for their patience
to train a “geek!”
Kevin Smith, Coordinator, Capital
Campaign & Development
Kevin accompanied Lisa Nacca and her CES
work crew to our Employer of the Year job
site, ThermoSpas, in Wallingford. Kevin
quickly recognized that Lisa really cares about
her work crew members and works right
alongside them as part of the team. He
enjoyed his interactions with everyone at the
job site---- our crew and ThermoSpas‟ crew!
Susan Barba, Administrative
Secretary, Retail Operations
Sue had a well-rounded day, assisting the
Greenbrier crew with a piecework job and re-
potting plants, and more plants and more
plants! She enjoyed the well-pampered cat
and birds that reside inside the greenhouses.
One program participant particularly
impressed Sue with his clear love of his job,
and shared his wealth of knowledge about
grass-cutting and weed-whacking throughout
the day!
Joel Rusek, Coordinator, Loss
Prevention & Safety
Joel and Patrick Paradis, retail operations
district manager, helped the Clinton Goodwill
staff organize their back room to be more safe
and efficient. Clinton gets inundated with
donations and welcomed the assistance in
organizing their processing area. Joel was
pleased to help!
Dena Cosgrove, Vice President,
Human Resources
Dena thoroughly enjoyed the opportunity to
conduct mock interviews as part of the
Community Reentry Services‟ Project HIRE
class. Dena interviewed four „candidates‟ for
the position of Zookeeper at the Beardsley
Park Zoo in Bridgeport. All four CRS program
participants came to their interview
professionally dressed and well prepared.
Dena was most taken by the passion with
which they spoke of the Project HIRE class,
and, in particular, class facilitator Rachel
Tibbs. They also praised the “Women
Reaching for Success” group. It became
apparent to Dena that the CRS program
clearly makes a difference!
Madalyn Ugolik, CES Job Coach
Madalyn shadowed Vocational Resource
Specialist (VRS) Cheryl Franklin. She was
most impressed and pleased with the level of
intervention that the specialists extend to help
program participants in all aspects of their
lives. Madalyn enjoyed the opportunity to
interact with Cheryl and the other VRS under
circumstances not driven by a crisis or a
particular incident.
Dave Hauswirth,
Sales Representative, CES
Dave experienced the warehouse operation
as a material handler. He enjoyed seeing
first-hand the process of getting goods to the
stores, which ultimately provides product to be
hung by our CES work crews.
Dave expressed sincere recognition for the
hard work done by John Cammuso and his
entire warehouse staff.

-9-
Summary Annual Report for
Rehabilitation Center, Inc.
Retirement Plan
This is a summary of the annual report for the
Rehabilitation Center, Inc. Retirement Plan,
EIN 23-7431264, Plan No. 001, for the period
January 1, 2006 through December 31, 2006.
The annual report has been filed with the
Employee Retirement Income Security Act of
1974 (ERISA). Benefits under the plan are
provided through mutual fund custodial
accounts.
Your Rights to Additional Information
You have a right to receive a copy of the full
annual report. To obtain a copy of the full
annual report, or any part thereof, write or call
Rehabilitation Center, Inc., 95 Hamilton Street,
New Haven, CT 06511, (203) 777-2000, ext.
271.
You also have the right to receive from the
plan administrator, on request and at no
charge, a statement of the assets and
liabilities of the plan and accompanying notes,
or both. If you request a copy of the full
annual report from the plan administrator,
these two statements and accompanying
notes will be included as part of that report.
You also have the legally protected right to
examine the annual report at the main office of
the plan (Easter Seals Goodwill Industries
Rehabilitation Center, Inc., 95 Hamilton Street,
New Haven, CT 06511) and at the U.S.
Department of Labor in Washington, D.C., or
to obtain a copy from the U.S. Department of
Labor upon payment of copying costs.
Requests to the Department should be
addressed to: Public Disclosure Room, Room
N1513, Employee Benefits Security
Administration, U.S. Department of Labor, 200
Constitution Avenue, N.W., Washington, D.C.
20210.
Let Them Eat Cake!
July Birthdays
7/2: Evan Levene
7/2: Jennifer Deiger
7/3: Andre Spearman
7/5: Jill Marshall
7/5: Joseph Macey
7/6: Scott Hickman
7/6: Rhodric Gates
7/6: Jessica Thorstensen
7/6: Ashley Ingram
7/7: J‟Maela Douglas
7/9: Patricia Phillips
7/11: Naomi Fisher
7/12: Joseph Parente
7/12: Monique Turner
7/14: Alicea Buenaventura
7/16: Jennifer Muraski
7/17: Gina Foley
7/19: Maria Sulima
7/20: Paul Kuzmovich
7/22: Robin Conklin
7/23: Margaret Cretella
7/24: David Benjamin
7/25: Juan Rosario
7/26: Sharon Dickinson
August Birthdays
8/1: Lynn Spangler
8/2: Mary Jane Donohue
8/2: Todd Schrader
8/3: Marie Orsini
8/5: Hanifa Berbic
8/7: Laurence Cyr
8/8: Gregory Osborne
8/8: Louise Burlison
8/9: Dominic Cacioppo
8/9: Orlando Santiago
8/12: Denise Benitez
8/14: Vincent Izzarelli
8/16: Kammie Caballero
8/18: Stephen Barrett
8/18: Heather Klapik
8/21: Gwendolyn Hendricks
8/21: Polly Goodwin
8/22: Carleen Jerard
8/24: Bonita Toney-Wadsworth
8/27: Andrea Dunn
8/27: Clauditta Curson
8/28: Burton Cohen
8/28: Nancy Stackpole
8/28: Patricia Pendergast
8/31: Velencia Smith

-10-
Welcome New Employees
Naomi K. Fisher CES
Charles A. Brown Clinton
Patricia A, Pendergast Clinton
Mohammad M. Hasan East Lyme
Macy J. Overby CES
Fabian J. Sanjurjo FLC
Ariana M. Buckley Greenhouse
Shannon Cramer Groton
Sheleena K. Perry Groton
Donna A. Reyes Groton
Solomon D. Goldiamond Hamden
Kim V. Moore North Haven
Kevin W. Doroshevich Norwich
Melissa A. Phelan Norwich
Jason C. Christie Orange
Rebecca A. Ferguson Orange
Ana D. Guity Orange
John H. Scott, IV Orange
Janet Vargas Orange
Jessica M. DuPont Rocky Hill
Christine R. Beaulieu Southington
Jared G. Cocchiola Southington
Lisa M. Curcurato Southington
Marie F. Orsini Southington
Latoya M. Robinson Southington
Samantha L. Selitte Southington
Brandon S. Albright Wallingford
Erica J. Dean Wallingford
Staff Anniversaries
Rocky Hill Goodwill
Bill McKay,1 year, 8/5
Bill has made a strong contribution to the overall
success of the Rocky Hill Goodwill store in the past
year. From his first day, he has demonstrated
enthusiasm and a professional demeanor that are to be
commended. In fact, Bill, along with the rest of
the management staff was given a written
commendation for his efforts in May. With manager
Ken on the sideline in the hospital, Bill stepped up
and led the team to a new one day sales record.
Bill has actively recruited and trained a shift
supervisor from his former employer, and is helping
to develop her as well. Bill has been, and continues
to be, that sometimes difficult to find, but highly
prized, gem. He is a highly motivated, consistent and
strong presence in the manager‟s absence.
Nadiya Chiger, 1 year, 8/5
Nadiya is wonderful addition to the Rocky Hill staff.
Everyone she sees gets a hello and an easy,
genuine smile. Nadiya is a very good cashier and
also sorts part time. She is comfortable in several
languages and is useful with some of our customers
for whom English is difficult. She can always be
counted on for coverage on short notice.
Norwich Goodwill
Nicole Marien, 1 year, 7/2
Nicole will graduate from Norwich Free Academy
and plans to attend college this fall. Nicole is a
knowledgeable and friendly employee.
Carlene Jerard , 2 years, 7/31
Carleen is an assistant manager and brings a good
deal of retail experience on the job. She is a hard
worker and displays knowledge of our departments.
She also easily adapts to changes and is a valued
employee.
(Continued)

-11-
Champion Harris, 2 years, 8/31
Champion takes care of all of the store's janitorial
needs and assures that pulls and placement of
our wares are taken care of. Champion is a
reliable and valued employee.
Kimberley Prys, 4 years, 8/22
Kim is a supervisor in the Groton Store, where she
oversees the linens section and takes pride in her
work. She also has an eye for valuable donations
and quickly researches the product. She is
credited for the $810.00 Ebay sale of a donated
book - Atget Photographe de Paris - that was
of great value. Way to go!
Polly Goodwin, 1 year, 8/22
Polly sorts the donated clothing for our hangers,
assuring that we are providing the best of the best.
Polly easily gets along with other staff and will
continue to grow with the needs of the product.
CES
Jessica Fayed, 1 year, 7/11
Jessica started her first year as a job coach as a
floater and she was a very dependable substitute
at various job sites. Since November '06, she has
been assigned to work one-to-one with a
consumer who, to put it lightly, can have his days.
Jessica has handled such occasions with patience
and professionalism. She exhibits a helpful and
supportive personality, accepts feedback well and
continuously strives to improve her overall
performance. Jessica, thank you for your ongoing
efforts!
Christy Sagnella, 2 years, 8/15
For the past year, Christy has been the regular job
coach at The Marlin Company. This has been a
long-standing work site for CES and Christy has
done a great job maintaining a positive work
relationship with the company. As for the
consumers, Christy consistently provides a
supportive and productive work environment.
She is always willing to take on challenges. In
addition to job coaching, Christy has been
helpful to the Transportation Department by
performing a regular van run. Christy, thank you
for all your hard work.
Beth Hermann, 6 years, 8/27
Beth has established herself as a hard-working,
dependable job coach. She has maintained an
excellent rapport with employees at her job site,
McGuire Manufacturing. This site, however, has
had to reduce its work schedule for the CES crew,
resulting in Beth's reassignment to various job
sites. Throughout these changes, Beth has
exhibited patience and flexibility with her
ever-changing assignments. At times of need,
when others would not, Beth has stepped up and
been of great assistance to the program staff. She
is always willing to go above and beyond. Beth, you
are a great asset to the department and to the entire
agency.
Joe Elbertson, 2 years, 8/10
Joe was a Job Coach in CES and was recently
promoted to Vocational Resource Specialist. Joe
has assumed his new responsibilities in a positive,
professional manner. He is a great advocate for
all consumers in his caseload and has been
instrumental in encouraging families and
consumers to consider participation in our newly
developed recreation program. He is an asset to
the VRS team. Thanks for a job well done!
Debbie Mendoza, 14 years, 7/21
Debbie is the behaviorist for CES. She does an
excellent job developing programs for many of our
behaviorally challenged individuals, which is no
easy task. She is always positive and supportive
when dealing with difficult individuals, always
treating them with respect despite the challenges.
She is an excellent team player who is always
willing to pitch in whenever needed without being
asked. Thanks for a job well done!
Cheryl Franklin, 7 years, 8/21
Cheryl has been a Vocational Resource Specialist
in CES for the past two years. She is an excellent
advocate for the consumers she supports. Cheryl
has the ability to put a positive spin on many
difficult situations, which is no easy task. She
has been instrumental is training the new
specialists in the department, and is an asset
to the CES team. Thanks for a job well done!
(Continued)

-12-
Lisa Zielinski, 8 years, 8/16
Lisa is a hard working and dedicated supervisor
in CES. She does a tremendous job of ensuring
that all consumers are placed on a day-to-day
basis, which is no easy feat in our department
when trying to match personalities and skill levels.
She is committed to meeting the program goals
and is an excellent advocate for all consumers in
CES. She continues to be a positive influence
within the team even with its many challenges.
Thanks Lisa!
Lisa Nacca, 6 years, 7/9
Lisa is a committed member of the CES team.
She carries out her daily job responsibilities
independently and balances multiple priorities
with ease. Lisa consistently goes above and
beyond the call of duty.
Her dedication to the agency and consumers is
exemplified by her volunteerism at almost all
special events, including the Taste of the Tropics,
Business After Hours, Sunday in the Park and at
consumer parties and picnics.
Lisa has aided the Transportation Department by
performing van runs almost since she began
working. She maintains positive, professional
relationships with site contacts and has made our
working relationship with ThermoSpas a great
success. Lisa offers support and motivation to
consumers in their job performance.
Velencia Smith, 1 year, 8/1
Velencia is an independent, hard working and
dedicated member of the CES team. She is a key
player in the ongoing success of our program in
working with Hudson Distributors. Her dedication
is evident through her extended hours, working
on snow days and on scheduled holidays.
Velencia is consistently punctual and reliably
works her fully scheduled hours on a daily basis.
Velencia is a compassionate employee who treats
consumers with dignity and respect.
Nora Curley, 1 year, 8/7
Nora is a wonderful employee and a great asset to
the CES program. She is a team player with a
positive attitude, who is always willing to help others.
She exhibits this through her willingness to aid the
Transportation Department by performing van runs
And by attending after-hour consumer events.
Nora is a quick learner, who possesses the
knowledge and ability to work at all of our job
sites. She has the patience and dedication to
work with even the most challenging individuals.
Community Services
Karen Herrmann, 7 years, 7/5
As the Supervisor of Community Services, Karen
oversees both the SPICE Program and the newly
developed Recreation Program. Karen does an
excellent job of planning and overseeing the
activities that SPICE members participate in and
she is a wonderful advocate for her program
participants. Karen was instrumental in the
development of the Recreation Program and
ensures that the program runs smoothly. She
approaches all aspects of her job in a positive,
professional manner. Thanks for a job well done!
Clinton Goodwill
Brian Beebe, 1 year, 7/6
Brian started with Goodwill at
the Norwich store as a shift
supervisor. After a couple of
months, Brian was promoted
to assistant manager at the
Clinton store.
Donna Whalen, 2 years, 7/25
Donna Whalen has been with the Clinton store
for two years as a shift supervisor. She has
been willing to give extra help when needed,
and in Clinton it's a rare time when we don‟t
need extra help. Thanks for a great two years.
(Continued)

-13-
Hamden Goodwill
The Hamden store held
a barbecue on July 7
to thank and recognize employees and
consumers for their hard work and effort
in making the store a success. There was
plenty to eat and drink, and a good time
was had by all!
Faye Hauptman, 2 years, 7/11
Faye started as a volunteer at the Hamden
Goodwill store and is now a part-time retail clerk.
She is very friendly and has a great attendance
record.
Todd Schrader, 1 year, 8/13
Todd is the new kid on the block at the Hamden
Goodwill store. He is a hard worker and an all
around fun guy to have on the team.
Executive Office
Denise Sansone, 21 years, 7/21
According to President Richard Borer, “Denise has
been a valuable asset to our organization and
particularly to my office. Her work skills and
historic knowledge of ESGI are especially
appreciated. She has ensured a smooth transition
over the last year.”
Middletown Goodwill
Haydee Rosa, 1 year, 7/9
Haydee recently added cashiering and customer
service responsibilities to her other duty of
hanging clothing. Her store manager calls her “a
valuable asset.”
John Kovach, 1 year, 7/14
John is a “big help” putting out wares and product
says his manager. John also performs cleaning
duties in his part-time position.
Community Reentry
Rona Scott, 1 year, 7/31
As supervisor of the Community Reentry Services
program, Rona has accomplished an extraordinary
amount in a one-year period. She is a dynamic,
passionate and energetic person. She has had to
hire and train all of the staff in the department,
with the exception of Rachel Tibbs and Audrey
Lloyd. So many events, programs and workshops
have occurred over the last year, it would be
impossible to name them all. Rona came to ESGI
with some definite ideas about enhancing the
program, one of which was offering a
gender-specific program for women, a program
which is currently thriving and recently was
awarded a $5,000 grant.
The Transitional Employment Program, which
has a crew going out into two different Goodwill
stores, has gotten off to a very good start. Since
its inception, over 18,000 pieces have been
sorted, tagged and hung! It has been a pleasure
to work with her on this growing service area.
Westville Goodwill
Dana Gordino, 2 years, 7/11
Assistant Manager David Arduini says
Store Manager Dana “works harder than anyone I
know. He is good to work with and is great with
people.”
Alicea Buenaventura, 10 years, 8/18
According to Assistant Manager David Arduini,
“Alicea knows how the whole store works. She is
a hard worker and gets along with everyone.”
Alicea works full-time.
Susan Boccuzzi, 1 year, 8/28
“Susan is a valued part-time employee with a great
sense of humor, “said David Arduini, assistant
manager. “She is charismatic, a good cook and
motherly to the staff. We would miss her if she left.”
(Continued)

-14-
Cheshire ADC
Herbert Wild, 2 years, 7/25
There is never a dull moment at
the Cheshire ADC, according to
Herbert. On busy days, like
Saturdays, he reports “it‟s not unusual for 100
people to come in with donations.” Herbert sorts
the donations, works in the trailer and loads bins
when he‟s not busy helping customers.
IDEA
Paul Kuzmovich, 6 years, 7/16
Employment Specialist Paul is an experienced
job coach who is dedicated to the well-being of
his consumers, says Evan Levene, supervisor of
individual employment services. Paul handles a
caseload of consumers with mental health issues,
helps them find work, and sometimes works with
their employers. He will soon add additional
responsibilities to his workload by serving as a
team member with others at the Connecticut
Mental Health Center, where he will work with
consumers with specific diagnoses.
Groton Goodwill
Christopher Russell, 4 years, 7/7
Chris Russell, started in the Norwich store. His
primary focus is on the placement and pulling
of wares but Chris also helps with customers,
donations, the truck and any other heavy job that
comes up. Whenever someone is needed to
assist elsewhere, Chris seems to be the one to help
out. Thanks, Chris, for your flexibility and hard work.
Jeanette Zelinski, 2 years, 7/21
Jeanette is one of the most flexible staff
members. She assists with the register, puts
away clothing, helps with donations, sorts and
prices clothing wares and shoes, and even jumps
on the truck at times. “She might be small in size
but she can handle anything we throw at her,”
said Joy Cote. “Thank you for always being willing
to learn and making everyone laugh when things
get rough.”
Alanna Johnson, 1 year, 8/11
Alanna has been with Groton for a year and we
hope she stays many more, said Joy Cote. Her
quality in clothing is excellent, and she stays calm
even in the most stressful times. Nothing shakes
her up and she's always working and trying to keep
her section organized. Glad to have you on our team.
Thank you for your calmness in the storms.
Gail Humphrey, 1 year, 8/11
Gail started on the register and was promoted to
supervisor. She has taken on her new
responsibilities with determination and pride. “Thank
you for joining our management team in Groton.
Together we will keep passing our goals one at a
time,” said Joy Cote.
Jennifer Deiger, 3 years, 7/8
Jennifer has moved up from cashier, step by step, to
her present position of assistant manager. She has
worked through many obstacles in the store, including
the move from the old store, the setup of the new
store, and the never ending battle to improve at all
times. She has had some wonderful ideas for change.
Her nickname of “Detective Deiger” stems from her
excellent security eye. Thank you for all your hard
work.
Nick Spicer, 9 years, 7/25
Nick was on the Norwich team when they hit the first
million dollar store. He then came to Groton to help in
the setup and move to the new location. Nick has
exceeded the many goals put in front of him. “With
his drive, I'm sure he will be meet many future goals,”
said Joy Cote. “Thank you for your hard work and
for looking forward to challenging goals.”
CES Transportation
Richard Thomas, 23 years, 7/8
Richard has been a van driver since the program
began in 2000, and he brought years of driving
experience to the department. Richard is
always happy to do what it takes to get the
job done.

-15-
Mary Jane “Janie” Donohue
Pursues a New Calling
While the CRS team recognizes Janie‟s one
year anniversary (officially, August 28), we are
also saying goodbye. Janie was ordained on
June 9 as an Episcopal minister and has been
hired as the Assistant Rector of St. Ann‟s
Episcopal Church in Old Lyme, where she
will concentrate in Christian education, family
ministry and the development of new programs.
According to Rona Scott, “Janie has been a great
asset to the CRS team and ESGI. While a case
manager for CRS, Janie worked towards the CRS
vision and mission of the agency by working hard
on the Project HIRE curriculum, service referrals,
one-to-one case management with CRS
consumers, assisting with Women Reaching for
Success - and much more. Her analytical mind,
computer skills and passion for helping others in
need added to all of the wonderful
accomplishments of the CRS department. So,
Rev. Mary Jane Donohue, good luck and
God bless!”
Employee Accolades
from Store Manager
Ken Johnson,
Rocky Hill Goodwill
Dianne Casey, Assistant Manager
“Through Dianne’s contribution and leadership,
the Memorial Day sale was a great success.
Dianne also stepped up her motivation and
commitment during the store manager’s absence.”
Joe Macey, Shift Supervisor
“Joe’s contribution to store preparation and
performance allowed a great success for
Memorial Day and the month of May.
Joe can also be counted on for quality training
of staff and supervisors.”
Liz Simonelli, Shift Supervisor
“Not only has Liz been helping in Wallingford,
she also contributed to a successful
Memorial Day and month of May.”
Summer Dog Days
Tammy Fitchette and Marcus Notz cooked up a
tasty barbecue for the Hamilton Street staff in May.
Thanks to President Borer for hosting the fun event!
In an average lifetime
the typical American ….
Eats 6,991 hot dogs
Consumes 114 apple pies
Dines at restaurants 14,411 times
Travels 482,982 miles by automobile

-16-
Development Department News
Pinups Fired up over Easter Seals
President H. Richard Borer, Jr. recently accepted
the proceeds from sales of the 2007 Connecticut
Firefighters Calendar. The photos of the
able-bodied pinups raised nearly $6,000, which
was donated to the Celebrate campaign.
From left are H. Richard Borer, Jr., president;
Ron Dumas, assistant fire chief, New Haven Fire
Department; Tony Connor, firefighter,
Allingtown Fire Department; and Palmer Gaines,
Terry Roundtree and Luis Ortegon, all firefighters
with the New Haven Fire Department.
Every Life is a Biography
Does your department or store have a story to
tell? Are your employees or consumers doing
great things? We‟d like to hear from you so we
can share your good news with the public!
Samples of newsworthy topics and events
include photo opportunities, activities,
graduations, grand openings, staff and
consumer accolades, success stories, and
human interest or news stories.
Please contact Zoe Stetson, public relations,
marketing and development coordinator, with
your story ideas at 203-777-2000, ext. 269
or e-mail zstetson@esginh.com. (See page 18.)
Shoes for Moms
ESGI teamed up with The CUREchief Foundation,
a non-profit organization that makes bandana-like
head coverings for cancer patients, and Hawley
Lane Shoes, Shelton, for a special Mother‟s Day
shoe drive at the Hawley Lane Shoes store on
May 10. Customers received a complimentary
CUREchief bandana when they donated new or
lightly worn shoes to help less fortunate moms.
ESGI‟s Joe Parente (left) promoted the Mother‟s Day
shoe drive on WTNH TV‟s noon news. Joining Joe are
Mark Kaminski, vice president of retail for Hawley Lane
Shoes, and Sandra Centorino, executive director of
The CUREchief Foundation, Inc., Cheshire.
State of Connecticut Comptroller Nancy Wyman
(center) donated a pair of shoes as Zoe Stetson, ESGI‟s
public relations, marketing & development coordinator
(left), and CUREchief‟s Sandra Centorino looked on.

-17-
4th
Annual Grape Expectations
Chairman William Simione, III and his wife, Rose,
enjoyed an evening of fun, food, friends and wine at the
4th
Annual Grape Expectations fund raising event.
A good time was had by all who attended the
June 28 wine tasting event at McDermott Auto
Group, East Haven. Guests sampled a variety of
international wines, courtesy of Mt. Carmel Wine
& Spirits Co., Hamden, and bid on an array of
unique silent auction items.
Silent auction items ran the gamut from restaurant gift
certificates to museum memberships.
Mark Your Calendars!
Saturday, August 25, 6 p.m. – 10 p.m.
17th
Annual Lobsterbake
Carousel Building, Lighthouse Park, New Haven
$65 per person
Great eats, BYOB
RSVP before August 10 to Karen Wood, ext. 263
Thursday, September 6, 3 p.m. – 8 p.m.
FREE Staff and Family Lobsterbake
Bring your spouse, significant other and the kids!
Rain or shine
Dinner served at 5 p.m. (lobsters, steamers, hot
dogs, burgers, veggie burgers (upon request)
and more)
Beer, wine, soft drinks provided
RSVP by Thursday, August 16 to:
Human Resources, 95 Hamilton St., New Haven
Monday, October 1, 10 a.m. – 7ish p.m.
23rd
Annual Golf Classic
Race Brook Country Club, Orange/$225 per golfer
To register, contact: Kevin J. Smith, ext. 228
Friday, November 16 – early evening
Fantasy of Lights Fun Run at Lighthouse Park
Contact: Kevin J. Smith, ext. 228
November 17 through December 31
Fantasy of Lights
Contact the Development Department staff.
--------------------------------------------------------
Enter the Name Game
It’s time to turn the page on Rehab Gab.
The employee newsletter needs a new
name. We’ll still provide the “Gab” without
the “Rehab.” Since we no longer offer rehab
services, put on your thinking cap and come
up with a catchy new name for our
newsletter that best describes who we are!
Submit your idea to:
Zoe Stetson, coordinator,
public relations, marketing and development
95 Hamilton St., New Haven 06511
or e-mail zstetson@esginh.com.

-18-
–Request for Publicity Form –
Samples of publicity requests include Photo Opportunities; Events; Activities; Graduations; Grand
Openings; Staff and Consumer Accolades; Success Stories; and Press Releases.
Some projects require more time than others. Newspapers require at least 2 weeks advance notice to meet
publication deadlines. Therefore, please provide a 3-5 week notice when possible.
Submit this form to Zoe Stetson, Public Relations, Marketing and Development Coordinator.
If you have any questions, please call 203-777-2000, ext. 269 or e-mail zstetson@esginh.com.
---------------------------------------------------------------------------------------------------------------------
Name_______________________________________________________________________________
Phone & Ext. ______________________ E-Mail_______________________________________
Best Time to Reach You _______________________________________________________________
Date of Request_______________________________________________________________________
Date Needed ____________________________________________
Dept./Division ___________________________________________
1. Select one or more of the services listed below.
2. Attach all supporting materials.
3. Send completed form to Zoe Stetson by e-mail or interoffice mail.
Please Check the Type of Activity:
Photo Opportunity ______ Other Event ______
Press Release _______ Graduation ______
Staff/Consumer Accolade ______ Success Story ______
Grand Opening ______ News or Feature Story Idea _______
Please provide detailed information regarding your request in the space below. If applicable,
include the date of the event, time, location, cost, a summary of the event, and a contact name
and phone number/e-mail address. Attach additional information if necessary. Please obtain
consent forms for all photos.

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