COUNSELING
PRACTICE
BUILDING A 7 FIGURE
ANTHONY CENTORE
PH.D.
AN
BECOMING
SOMEON
E WILLING
BARBARA
CORCORAN
ENTREPREN
HANDS ON
LOW
TYPICAL
COULD I
BECOME AN
ENTREPREN
EUR?
Dr. Anonymous
TEXT
PROS AND CONS
▸ Cons
▸ Difficult level 10
▸ Lonely
▸ Risk
▸ Hours
▸ Pros
▸ Flexible
▸ Own Boss
▸ Creative
▸ Rewards
A NOTE
ABOUT
WHAT DOES IT
TAKE TO
SUCCEED IN
PRIVATE
PRACTICE?Anonymous Ph.D., LMFT
TEXT
A TALE OF
2 COUNSELORS
BRIAN
BELLA
ADVANTAGES
ADVANTAGES
Clinical Experience
ADVANTAGES
Clinical Experience
Business Acumen
ADVANTAGES
Clinical Experience Community
Reputation
Business Acumen
ADVANTAGES
Clinical Experience
Investment
Capital
Community
Reputation
Business Acumen
ADVANTAGES
Clinical Experience
Luck
Investment
Capital
Community
Reputation
Business Acumen
CONSTANT FORWARD
MOVEMENT
UN-CATCH 22S
PROGRESS > EFFICIENCY
CFM
2
WHO’S STORY SOUNDS
MORE LIKE YOU?
NOT A SOLO
A 7 FIGURE PRACTICE IS
GOING
SOLO
SIMPLER
6 FIGURES
MARGINS
MORE
TIME
GOING
GROUP
SELLABLE
FLYWHEEL
FREEDOM
FROM THE
LESS
ISOLATING
SHOW ME THE MONEY
SHOW. ME.
THE. MONEY!
ARIZONA DOLLARS
SHOW ME THE MONEY
A counselor will bill about $75 per session
SHOW ME THE MONEY
A counselor will bill about $75 per session
36 sessions a week = $2,700
SHOW ME THE MONEY
A counselor will bill about $75 per session
36 sessions a week = $2,700
48 weeks a year = $129,600
SHOW ME THE MONEY
A counselor will bill about $75 per session
36 sessions a week = $2,700
48 weeks a year = $129,600
A psychologist will bill about $95 per session
SHOW ME THE MONEY
A counselor will bill about $75 per session
36 sessions a week = $2,700
48 weeks a year = $129,600
A psychologist will bill about $95 per session
= $164,160
SHOW ME THE MONEY
Just therapy, without:
Psychological Testing
Medication Management
Group Counseling
Court Appearances
Other Ancillary Services
SHOW ME THE MONEY
7.6 Counselors, or
6.1 Psychologists
to earn
$1,000,000 in Revenue!
$1,000,000 IN REVENUE!
BUT WAIT!
REVENUE IS NOT PROFIT
SHOW ME THE MONEY
Therapist Compensation
55-70% of Total Revenue
SHOW ME THE MONEY
Therapist Compensation
55-70% of Total Revenue
~ $300,000 - $450,000 left
WHAT CAN YOU BUY WITH
$450,000?
THIS
YOU COULD BUY:
MOON
YOU COULD BUY:
1.08CT. FANCY,
VIVID, BLUE
YOU COULD BUY:
700 SQUARE FOOT
APT IN BROOKLINE,
YOU COULD BUY:
Take That, Austin Powers
NOT SO FAST
OPERATIONAL EXPENSES
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
OPERATIONAL EXPENSES
Credentialing, Billing & Credit Card Fees: 7-15%
Rent & Parking: 3-7%
Reception & Scheduling: 3-5%
Office Expenses, Supplies & Postage: 1-3%
Admin Salaries: 0-8%
Marketing: 0-5% (once at capacity)
Research & Development: 0-3%
Clinical Supervision & Professional Development: 0-3%
Software & Electronic Medical Records: 0-3%
Accounting, Bookkeeping & Legal: .5-1%
Travel: 0-1%
Bank Fees: 0-1%
NET PROFIT
-25% TO
POTENTIAL PROFIT
RESULTS
MAY
DISCLAIMER
RESULTS MAY VARY
1) Take home the same in solo practice
RESULTS MAY VARY
1) Take home the same in solo practice
2) Only money they keep is what they produce
RESULTS MAY VARY
1) Take home the same in solo practice
2) Only money they keep is what they produce
3) Highly profitable, and self-sustaining
RESULTS MAY VARY
1) Take home the same in solo practice
2) Only money they keep is what they produce
3) Highly profitable, and self-sustaining
4) A combination of self and team best
*Sellable & Real Estate
GETTING
RISE AND GRIND
BUILT TO
JOHN WARRILLOW
STARTING
WITH THE
REASONS
TO SELL
RELOCATE
CAREER
CHANGE
LIQUIDATE
RETIREME
NT
THINK
YOU’RE
UNSELLABLE
BUSINESS?
DO YOU HAVE AN
DO YOU KNOW
WHAT YOUR
BUSINESS IS
WORTH?
EBIDTA, MULTIPLE OF
REVENUE, OWNER
BENEFIT, COST OF
STARTING FROM
SCRATCH,
RECOUP
INVESTMENT IN
3 YEARS, AND
MAKE A LIVING
VALUE
12 WAYS TO BUILD
VALUE
▸ Brand
▸ Beyond solo
▸ Realize the potential
“Potential co-operative marketing with
other health related professionals in
same location. Potential to expand
professional referral network, expand
hours/days of operation or add
complementary services. Huge potential
to leverage social media marketing for
targeted local advertising.”
VALUE
12 WAYS TO BUILD
VALUE
▸ Brand
▸ Beyond solo
▸ Realize the potential
▸ Earn out
▸ Finance the buyer
▸ Focus on new clients
FOR WHICH
WOULD
YOU PAY
MORE?
John Doe LMFT, NCC
QUESTION
A practice with four clinicians performing a
total of120 sessions per week, and 8 new
client inquiries per month.
A practice with two clinicians, performing a
total of 60 sessions per week, and 80 new
client inquiries per month.
VALUE
12 WAYS TO BUILD
VALUE
▸ Brand
▸ Beyond solo
▸ Realize the potential
▸ Earn out
▸ Finance the buyer
▸ Focus on new clients
▸ Credentialing
▸ Committed staff
practice and begins to implement some basic rules of
operation for the administrative staff. They revolt!
The staff destroys documents, cancels appointments,
refuses to answer the phone, and creates a hostile
work environment (they were also, as it was later
discovered, stealing from the company). The new
owner has no choice but to fire the entire staff, and hire
a new administrative team.
compensating them heavily for completing basic
administrative tasks the previous owner did not want to
do. The new owner realizes that the practice cannot
survive without the clinicians forgoing their
administrative duties (along with the extra cash-cow
income). The counselors do not respond well to
receiving what they perceive as “a cut in pay”, and
several leave the practice. Revenues drop by over
40%, and the practice doesn’t recover for over a year.
VALUE
12 WAYS TO BUILD
VALUE
▸ Brand
▸ Beyond solo
▸ Realize the potential
▸ Earn out
▸ Finance the buyer
▸ Focus on new clients
▸ Credentialing
▸ Committed staff
▸ Assets
▸ Good lease
A BAD LEASE
The practice has a 5-year lease in a bad location. The buyer
would prefer to move the office, but breaking the lease will
be too expensive.
A BAD LEASE
The lease is non-transferable, and the landlord wants a 20%
rent increase from any new tenant/owner.
A BAD LEASE
The lease terminates within a year, and the landlord plans to
raise the rent more than 5%. Or, the landlord isn’t interested
in committing to new lease terms at the present time,
creating a big ol’ question mark for the buyer.
A BAD LEASE
The space is simple TOO BIG for the practice.
VALUE
12 WAYS TO BUILD
VALUE
▸ Brand
▸ Beyond solo
▸ Realize the potential
▸ Earn out
▸ Finance the buyer
▸ Focus on new clients
▸ Credentialing
▸ Committed staff
▸ Assets
▸ Good lease
▸ Honest and open
▸ Desirable location
▸ Finish strong
▸ Willing to let go
BUILDING THE TEAM
…is this week
BUILDING THE TEAM
Finding
BUILDING THE TEAM
Finding
Recruiting
BUILDING THE TEAM
Finding
Recruiting
Interviews
BUILDING THE TEAM
Finding
Recruiting
Interviews
Contractors v.
Employees
BUILDING THE TEAM
Finding
Recruiting
Interviews
Contractors v.
Employees
Avoiding
Nightmare
Counselors
BUILDING THE TEAM
Finding
Recruiting
Interviews
Contractors v.
Employees
Avoiding
Nightmare
Counselors
Why Practices
Lose Their Best
Clinicians
BUILDING THE TEAM
Finding
Recruiting
Interviews
Contractors v.
Employees
Avoiding
Nightmare
Counselors
Why Practices
Lose Their Best
Clinicians
Offer Letter /
Contract
BUILDING THE TEAM
Finding
Recruiting
Interviews
Contractors v.
Employees
Avoiding
Nightmare
Counselors
Why Practices
Lose Their Best
Clinicians
Offer Letter /
Contract
On-boarding and
Training
BUILDING THE TEAM
Finding
Recruiting
Interviews
Contractors v.
Employees
Avoiding
Nightmare
Counselors
Why Practices
Lose Their Best
Clinicians
Offer Letter /
Contract
On-boarding and
Training
Creating a
Pipeline
CULTURE
COUNSELING
PRACTICES
STRUGGLE
Contractors
Contractors
Rogue Clinicians
Contractors
Rogue Clinicians
Psychiatrist
Contractors
Rogue Clinicians
Psychiatrist
Owner-clinician
NOT A
LUXURY
DON’T HIRE
ANYONE YOU
WOULDN’T WANT
TO RUN INTO IN
THE HALLWAY AT
3 IN THE MORNING
Tina Fey
TIP:
STARTS
WITH(BUT DOESN'T
END THERE)
THINGS THAT
WORKED
CULTURE
THINGS THAT
WORKED
CULTURE
THINGS THAT
WORKED
CULTURE
RESPECT
AND
GESTURES
THRIVEWORKS, AT ITS CORE,
IS ITS TEAM OF PEOPLE…WE
WORK TO ENGENDER GREAT
LOYALTY IN THE TEAM
MEMBERS AT THRIVEWORKS
AND HOPE THAT WE ARE
SUCCESSFUL…TO THE POINT
THAT THEY ELECT TO STAY
EMPLOYED WITH US FOR
LIFE.
Our Mission Statement
TEXT
COMMUNIT
Y
MISSION/P
URPOSE
PROGRES
S
Thriveworks Rank System
Level 1) Assistant Clinician
Level 2) Fellow Clinician
Level 3) Senior Fellow Clinician
Level 4) Associate Clinician
Level 5) Senior Associate Clinician
Level 6) Senior Clinician
Level 7) Distinguished Candidate Clinician
Level 8) Distinguished Clinician
Level 9) Magna Candidate Clinician
Level 10) Magna Clinician
Level 11) Summa Candidate Clinician
Level 12) Summa Clinician
Managing Clinician
Clinician Emeritus / Emerita
YOUR
UNIQUE
PRACTICE &
SPEND IT TO
MAKE IT
MONEY
WE GOT NICKELS
HOLDING UP A DOLLAR!
OFFICE
BUILDING
CLIENT
EXPERIEN
MEDICAL
BILLING
CLINICAL
STAFF
GIVING
BACK
5) GIVING BACK
5) GIVING BACK
ADVERTISI
NG
10 BIGGEST
MARKETING
MONEY
BIG BLIND SWING
NO TRACKING
“Only half of my advertising is working.”
“The problem is I don’t know which half!”
AWFUL SOCIAL MEDIA
BAD HEADSHOT
TECHNICAL BIO
SPAM LIST
BAD WEBSITE
BAD WEBSITE
“Counseling for individuels, couples, and Families”
RUN DOWN OFFICE
YOU CAN TELL HOW
MUCH A BUSINESS
CARES ABOUT IT’S
CUSTOMERS BY
HOW CLEAN THE
BATHROOMS ARE.Somebody Smart
TIP:
NO ADVERTISING AT ALL
I’M ABOUT TO
BLOW YOUR MIND
EVERYTHING IS
EVERYTHING YOU DO
THE FINAL
DON’T FORGET
HOW’S IT POSSIBLE?
THE LAST 10% IS THE
HARDEST
ODYSSEUS
WHAT’S YOUR 10%?
ARE YOU QUITTING AT
90%?
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be
great.”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be
great.”
“I don’t want to accept credit cards. Clients can write a
check”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be
great.”
“I don’t want to accept credit cards. Clients can write a
check”
“That old armchair was my great aunts. I don’t have time
to refurbish it”
ARE YOU QUITTING AT
90%?
“Clients don’t need wi-fi in the waiting room”
“We don’t answer the phone, but most clients will leave a
message”
“My notes are for me. My records don’t need to be
great.”
“I don’t want to accept credit cards. Clients can write a
check”
“That old armchair was my great aunts. I don’t have time
to refurbish it”
“I haven’t dug into new research in years. The most
important thing is the relationships with my clients”
BE 10%
DO THIS
SPACE
SPACE
White glove clean and
organized
SPACE
White glove clean and
organized
No more Poland Spring
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
1st/10th appointment gifts
SPACE
White glove clean and
organized
No more Poland Spring
Hallway should smell better
SCHEDULING
Intake process simpler
Sessions in 24 hours
Never double book
CLINICAL
More positive psychology
training
Professional development
program
Measure treatment outcomes
VALUE
More value to clients
1st/10th appointment gifts
Most desirable place
10% IS
TRUTH
ANTHONY CENTORE
PH.D.

How to Build a 7 figure Counseling Practice